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March 2024 by Tammy Ovsanna
The ABSOLUTE WORST Fed Ex Center.. and customer service is no help. In all fairness, they do their best, but they’re being lied to too. After speaking, with seven reps in the Philippines, no resolution. That’s right! You’re looking up their reviews now, because you sense you’ll never get your package. You won’t!!! Your spidy senses are correct. No one here does their job. They LIE!!! Avoid at all costs. I’m not even sure how this place is still operating. They cannot confirm a delivery date. They’re already four days past when the package was supposed to be delivered. My sense is the package is lost, but they haven’t had the decency to admit it yet. They’re carelessly wasting my time, your time and the senders. I will NEVER use Fed Ex again. What a joke. The incompetence is outrageous and beyond comprehensible.
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January 2024 by Lisssaa Mmartinezz
Terrible,The automated system doesn’t allow you to speak to an actual person. The issue is never resolved. The delivery drivers are always hours, or days late with orders, even if you paid for fast shipping. The boxes and materials be destroyed. Most of my packages have been delivered to the incorrect address. Items that cost 500$ or more are destroyed. This is the worst shipping company in america.
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December 2023 by Dana
I've been waiting on a package for about 5 days and called Fedex to see where the package is. I was SHOCKED to read reviews about employees stealing and I'm almost CERTAIN that is what happened to my package, shame on all of you who work here you will get your karma one day.UPDATE: two weeks and still no package and was just informed that it was "lost" with no calls or updates from fedex
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December 2023 by John Kline
Bad experience! They never attempted to deliver my package and lied multiple times. Do not use Fedex EVER. I've NEVER had a good experience with them.
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December 2023 by Allison Guy
I have been waiting on an important package (work laptop) for two days. FedEx says that they have attempted delivery twice, however, they have never rung my apartment's *clearly marked* intercom, and they have not once left a tag on the building's door handle, indicating that no one actually attempted delivery. My apartment building is not hard to find -- the address is marked in massive letters on its door. Reading the other reviews I am now very worried that this location has stolen my work laptop.
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December 2023 by Ibrahim
Openly never delivered a package and stole it. No customer service, no investigation, no accountability. The people in this facility need to be tested for substance abuse.
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October 2023 by Hiccup Powder
Absolutely terrible service, they delayed my package for over a week. NOBODY helped over the phones, but repeated the same thing over and over. I hate this delivery service and will now avoid it at all cost.
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September 2023 by Kenya Davis
I had a driver lie & say they “attempted to deliver” my package & that I requested a future delivery date. A week later & I STILL don’t have my package. I’ve made 6 calls, received 3 texts, 5 emails & there is still NO resolution. I’ve spoken with 2 different supervisors who were absolutely NO HELP! They keep telling me the same thing which is NOTHING! I wish we could put FedEx out of business because they’re useless & most of their drivers are horrible! I wish I could give 0 stars
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September 2023 by Michael McCall
2 packages arrived at this facility and was scanned “Out For Delivery” I waited all day for the driver to arrive at 7:30pm only to tell me 1 of my 2 packages wasn’t in his truck. My missing package is still saying “Out For Delivery” 6 days later. Either they lost my package or someone stole it between reaching this facility and going out for delivery.
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August 2023 by Jay Brown
FedEx is the worst package delivery service ever. The fact that there around is only because people are to lazy to use another service. They never deliver on time or at all. 95% of the time you will have to make sure the driver does not steal your package or leave it in a place to get stolen. If they don't deliver your package, if you don't pick it up or call FedEx and speak with 8 Indian people then your package will arrive MONTHS later. Over all of I could give FedEx negative stars I definitely would.
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August 2023 by Anne M.
Don't Leave anything over the front step. It clearly states at the front door. Over the step isn't the front door. I had a tablet stolen from them leaving it over the step. You will be held responsible if anything gets stolen. Learn how to read. I do have Security Cameras. The Center of the Porch is Not at the Front. Door. They are very lazy. There is a FRONT DOOR.
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July 2023 by K-Philadelphian
this is a HORRIBLE place.. the driver was soooo stupid and went to a wrong address and next day he was coming to my address after address correction but the driver decided not to deliver.. and kept putting it off 3 days…i am sure he was SO busy, which was the driver owe fault(original address was philadelphia, pa which was a lie bc the sender put my correct address on the box but it was hidden by the fedex address correction sticker) and.. DO NOT use fedex if you have delivery choice
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April 2023 by Tyrone Porter
Their online tracking service stinks as well as the phone tracking. I called plenty of times to see if they would give the driver my number or please send my package before 3:30. It took over a week longer before I got my package
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April 2023 by Kirby J.
Tried to report a stolen package online and was told to call FedEx. When I did, they told me that I had to go through the merchant. When I pointed out that FedEx's own website directed me to call, I was told "okay, I can put a claim through and instantly deny it, that's fine." A different agent from this location called me back half an hour for what seemed like the express purpose of arguing with me. I told her that nobody knocked on my door or rang my doorbell to which she said, "they always knock!!" Ma'am, they don't- I had the same issue last week except I was fortunate enough that nobody nabbed my package. She kept saying "I don't know what you want me to do, you live in a high theft area!!" I want your people to do their job correctly and have a bit of respect. Is that so much to ask??
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January 2023 by Frank Archie
3 days later after package was out for delivery and still only getting scripted answers but no package or actual information they'll put a ticket in to find out what's happening in there own company very poor logistics setup they have no substantial info and cannot directly contact anyone in there company...recommend any company even tiny start up over FedEx.
