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November 2023 by Francesco Elia Marino
I swear people working here are the finest customer service people in Philadelphia. After living in Philadelphia for more than 6 years I have to say that people at this location knows what customer service means (walk around businesses in Philadelphia and you would know what I mean). They are always nice, with a smile ready, and very helpful. Additionally, they are very efficient and pro-active. One day I went there and I was told" Thanks for your time sir! I was almost in disbilif.In other locations, you enter and affiliates are on their phones and with an attitude. People at this location deserve a pay raise for sure. Thank you guys!
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November 2023 by Lisa C
Derrick was extremely helpful, professional, and a pleasure to work with. Thank you for making my experience super easy!
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August 2023 by Genevieve O.
A Sunday savior when I needed something small printed last minute... was very thankful to find a place that would help me!
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July 2023 by Victoria Perrone
The store attendent said I couldn’t bring my dog I to the store. Okay, I don’t live in the city couldn’t change that. I asked if he could print the sole document on my USB Drive and I would pay for it and give him my card. He was constantly interrupting me and saying no ahead of me trying to working something out with him. I asked him to please LISTEN and I finally said to him he was we being unnecessarily agressive to a simple request. He walked away and said I didn’t need to tell him how he “felt” which doesn’t make sense. I said whatever and walked out. He was snarky as hell when he said “have a nice day” and I responded back “well thanks to you it was ruined for no reason where he then replied “good.”Ive never had an issue with professionalism or customer service at FedEx before in my entire career. This guy needs an attitude adjustment and probably needs to be fired. Steer clear of this location.
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July 2023 by Victoria P.
The store attendent said I couldn't bring my dog I to the store. Okay, I don't live in the city couldn't change that. I asked if he could print the sole document on my USB Drive and I would pay for it and give him my card. He was constantly interrupting me and saying no ahead of me trying to working something out with him. I asked him to please LISTEN and I finally said to him he was we being unnecessarily agressive to a simple request. He walked away and said I didn't need to tell him how he "felt" which doesn't make sense. I said whatever and walked out. He was snarky as hell when he said "have a nice day" and I responded back "well thanks to you it was ruined for no reason where he then replied "good." Ive never had an issue with professionalism or customer service at FedEx before in my entire career. This guy needs an attitude adjustment and probably needs to be fired. Steer clear of this location.
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June 2023 by Josh Miller
I walked in with a rolled-up 5ft area rug that neither of the two employees said that they could pack up for me. 5ft, it's not like a brought in an elephant to ship. FedEx, aren't you training your staff?
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May 2023 by Na Jones (NA)
Lazy, chic stop working at 4pm, and Rude, Lazy liar, nasty little chic, but her attitude, not worth nothing,
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May 2023 by Myekeleni Nodlalisa Dlamini
Investing and getting positive returns is all I ever wanted and am glad I found it. Thanks to Mrs. Rochelle Nelson for her great skills of mining and trading in my account, very diligent in her work. All I did was invest and within 7days I made profit. Contact Mrs. Rochelle Nelson, via: Facebook:Rochelle Nelson WhatsApp:+16267909787 Email:
[email protected]
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April 2023 by Alyssa Bristol
Not me thinking I was going to get better service by going to the other side of Broad St. There's something about entering a FedEx store in Philly that makes you feel the need to mentally prepare for some kind of shenanigans. This one was no different and somehow ended up being the worst out of them all.It’s not often that I frequent a FedEx store. I initially forgot that there is a newer self-service kiosk situation. I wanted assurance that the size box I had would fit in the drop box. I didn’t want it to get stuck halfway in and cause problems. I was fine to figure things out for myself as both workers were preoccupied. That probably left me looking like an incompetent lost puppy. That’s when someone felt the need to do their job and provide customer service by asking, “How can I help you?” Oh, joy! It was time to get the assurance about my package that I was looking for. Wrong.Asking, “How can I help you?” and then proceeding to not help is redundant. The employee heard me ask a question but went into some kind of autopilot mode. She then proceeded to raise her voice and her blood pressure and waste both of our time by telling me how to use the kiosk, all accompanied by a couple of neck rolls. Completely unwarranted. My actual question remained unanswered. Also, telling me how to use the self-service kiosk is not even neck roll worthy or worth getting an attitude over for any matter. It was more than rude. I’m actually ok with rude. The tone was straight-up mean and slightly malicious.I get the nature of the job is repetitive, but just because it appears clear to you doesn’t mean it does to everyone else. Based on how this person went into autopilot mode they are probably there often and for that reason, I would avoid going to this location.If you, unfortunately, do need to go to this location for shipping purposes there is a self-service shipping kiosk where you can bring your prepackaged item. It's there as soon as you enter on the left half of the store. I would suggest not making eye contact with anyone or you may get fooled by a passive-aggressive “How can I help you?”. Maybe you’re lucky and end up going on a good day.
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April 2023 by Marybeth T.
I was assisted by Nicole throughout the whole printing experience. I created a poetry booklet for my mom's 92 birthday and made 30 copies - It was a special project for me and Nicole helped me throughout the process which took a lot of edits and updates to improve the quality/layout etc. She wanted to make sure I was happy with the finished booklet!
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April 2023 by April D.
Dapresha was highly professional, organized, and facilitated my printing needs with excellence. She also was able to efficiently balance the influx of customers with varying needs without taking away from my order. Her knowledge and professionalism is rare and she is the reason we will return with our business.
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December 2022 by Kate Ulveling
10/10 professional, delightful customer service every time I am here. My recent encounter was Maria & she was spectacular to work with. Thank you!
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December 2022 by Jomon BBQ
After a mistake on printing our order, the management here went out of their way to reprint the order correctly. It was prompt and much appreciated. Shout out to Raf for taking care of it. We would recommend this place for your printing needs.
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December 2022 by Kara Bodner
They printed a variety of items for a professional summit. After an oversight on our part with communication, they printed a missing item — a multi-page booklet — and waived the rush fee. We really appreciated the help making our event successful!
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December 2022 by Yann Lbr
I was welcomed by an employee named Derrick, amazing guy who helped me through the whole process of shipping internationally. Gave me plenty of advice, very nice and professional. I did not expect such service to be honest. Go there and ask for Derrick.
