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December 2023 by Katharina Mang
Very friendly staff! Printer works well and is easy to handle!
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November 2023 by Sheena Howard
Wanted a simple spiral bound on a document. Worker yelled at me because I asked why that would take two hours. Guess I was just supposed to not ask a follow up question. If you just need to drop off an already labeled package without talking to anyone this place is great. If you need to talk to someone expect poor attitudes. Walk two blocks up to the other fedex. No one has time for unhelpful people. Also, I've been here several times before. The workers choose who they want to accommodate and who they don't want to help.
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November 2023 by brendamiller photography
There was a short line and not much of a wait. The people were courteous and thoroughly inspected shipping instructions for package presented. Staff explained why the affixed label was not sufficient and printed a new label. The new label was adhered over the old one and I was assured the 2-day delivery would be honored. #LetsGuide Philadelphia
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November 2023 by Caroline Harrison
The two women working were so nice in helping me print and get my passport photos done. Thank you!
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October 2023 by Kendra Brown
Amiraah provided me with the BEST customer service far exceeding my expectations. I was flying to Philly on my way to a convention in Atlantic City. I placed the order online and chose the location close to my hotel in Philly. My plane landed at 4:30 and I had to get my bags and rental and try to get to the store before they closed at 6:00. My bags still hadn’t arrived at 5:00, so I called the store. They would be closed Sunday and needed to get the sign before the convention. I explained everything to Amiraah and she helped me solve the problem suggesting a colleague could drop it off at my hotel in their way home. She promised to stay in touch with a solution. She called me at 5:55 pm confirming they could drop the sign at my hotel, about a block from the store. I said I was in my and would be arriving about 5 minutes after 6:00. She said she would stay open until I arrived. When I arrived, she brought the sign to me so I wouldn’t have to find parking in the city. She went above and beyond, truly.
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August 2023 by Thomas Castner
Do not visit here with children. Store employees will yell at them if they wonder around while you wait. And you will definitely wait.
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August 2023 by Ankit Jain
Quick service, attentive staff, no issues with dropping off prepaid package and requesting express envelopes.
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August 2023 by Szigeti, Daniel
Customer service was awful and demeaning while I was just trying to pick up a package.
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July 2023 by Dan Shade
Have helped me out many, many times with shipping and other questions. This is the only FedEx I go to in the Philly, no matter where I am in it. Great staff who will go the extra mile for you.
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May 2023 by Mariana Caccavella
Always have a quick and easy experience here. Your associate Ericka was so kind and helpful; it made my day!
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January 2023 by Jenny Redondo
Would give zero stars if I could. The short-tempered agent apparently did not include an important form in my shipment that caused a delay, and refused to help or advise how the situation could be resolved when I appealed for help. I would not trust this location with my packages. Better off going elsewhere.
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January 2023 by t.l.
I am really shocked by the terrible customer service at this location. The rep who works the afternoon weekday shift was unnecessarily rude to me from the moment I walked through the door. I came in for what I thought would be the most simple, straightforward transaction—the “Happy Return”—but the experience was abysmal. Left a really bad feeling in my gut & I’ll go out of my way to never come here again. I wish that rude woman the best.
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January 2023 by William M.
Whenever I visit, they have a tough time locating packages. It seems their system is haphazard and the only real way to get what you ordered is to describe the packaging to them... which is not always possible.My biggest gripe, however, is that the east side of Philadelphia has only one reasonably close FedEx and this is it. I can't fathom why there isn't one in Old City or Northern liberties, or even Bella Vista. It's awful - and shows how little they care about customers that they make them walk a mile to pick up a package if it isn't delivered properly. With FedEx, that happens ALL THE TIME.
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January 2023 by T. L.
I am really shocked by the terrible customer service at this location. The rep who works the afternoon weekday shift was unnecessarily rude to me from the moment I walked through the door. I came in for what I thought would be the most simple, straightforward transaction—the “Happy Return”—but the experience was abysmal. Left a really bad feeling in my gut & I’ll go out of my way to never come here again. I wish that rude woman the best.
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December 2022 by Wim May
Whenever I visit, they have a tough time locating packages. It seems their system is haphazard and the only real way to get what you ordered is to describe the packaging to them... which is not always possible.My biggest gripe, however, is that the east side of Philadelphia has only one reasonably close FedEx and this is it. I can't fathom why there isn't one in Old City or Northern liberties, or even Bella Vista. It's awful - and shows how little they care about customers that they make them walk a mile to pick up a package if it isn't delivered properly. With FedEx, that happens ALL THE TIME.
