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February 2024 by Marianna —
poor service, unfriendly staff, completely uninterested in helping the customer. When asked to bring the right size of sneakers, they react with such a dissatisfied look as if they are doing a favor
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January 2024 by Joanna Janiszewski
Online said they had the sneakers at the store when I arrived they did not have them. The one young gentleman was very nice though.
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December 2023 by Tracy M.
Never buy from finishline unless you are willing to get robbed without a gun. It was the week before Xmas I never received my order. After several calls of holding on for two hrs at a time and emails not responded to I was told their system shows package was delivered already. I explained I don't have any package they said they couldn't guarantee re shipment by Xmas all they could do was issue a refund but that would take days and it would be after Xmas. Reluctantly I agreed but then that never happened so again the numerous 2 hr hold phone calls and e-mails were done again only this time I was told with no explanation their back office decided they weren't giving me the refund because the system said the package was delivered. They even emailed me a refund email from the recorded initial call offering the refund. They refuse to allow me to speak to their back office and said they would notify them I don't like their decision not to refund me and ended the call. This company is disgusting thieves and I will be reporting them to the Better Business Bureau & my credit card company
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September 2023 by Maria Voznesenskaya
Poor customer service at this location. The associate who was helping with sizes and stuff couldn’t care less about customers. Standing right beside me and technically “helping”, she was chatting with her co-worker all the time. Sure, I can totally wait while you finish and finally bring me the sneakers I asked for? All her attitude was like she was doing me a big favor by bringing sizes and even checking out.One more “fun fact” about this location. A few days ago I was looking for Air Force. An associate told me they don’t have my size (8/8.5) in women’s section. Ok, fine. Today my husband bought men’s Air Force in size 8 and I bought Air Force in size 6.5 Y (kids model that I found myself). I’m just curious why WHYYYY didn’t they offer me to try men’s or kids models while I was there first time. I would have bought sneakers and everyone would have been happy. Seems like people working there don’t care at all about doing their job. At least a bit more participation and attention will make a difference.
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May 2023 by Катерина Іваніна
worst place. Disgusting staff. The manager girl is just the most disgusting. My husband and I brought back two pairs of shoes, they did not fit us, and she refused to accept one of them, as she complained that they were dirty. Although we did not wear them because the size did not fit. The husband did not guess with the size when he bought, did not even try on. We only tried them on, no one walked in them. They said this to me, but she didn’t even listen, for some reason she ran away all the time, ran around the store hiding behind employees. It was terrible. we had to go with a small child to another mall where they accepted these shoes without any problems. I hope the management will take some action, because such an attitude towards regular customers is simply unacceptable.
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April 2023 by Ronald Williams Jr
I received a email at 6:36pm saying my order was ready for pick up. I arrived at the store at 7:20pm store is closed gate down and lights are off. But posted online the store closes at 8pm. Drove 30 min for nothing. And i have to drive another 30min tomorrow to get my order.
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March 2023 by Jen
Rude associates 20 minutes to closing gate was halfway down then when we were in there we asked if they were closed got ignored and associate came up and pulled gate all the way down so we left associate walked away like we were suppose to open it ourselves and then put it back up they don’t deserve any stars retail is not the same anymore that’s for sure
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November 2022 by LISA Russell
I went into finish line on Black Friday, and they were so crowded, I got help right away, She was the manager and she was on the floor, getting shoes, helping customer's, She helped me right away, also I was getting another price online then in-store and she helped with that, She deserves the credit and I hope she gets noticed
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November 2022 by S. D. Good
Decent prices, employees were very helpful, a great experience.
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November 2022 by Wyatt
Decent prices, employees were very helpful, a great experience.
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March 2021 by Manny Mendez
Friendly helpful staffgreat selection of shoes
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March 2021 by Sareba DeShields
Waited half hour for this store to open, only for a tall black man to walk to the middle of the floor and say, we have a delay opening and don't know when they are opening and walked away. Bad business. I asked to speak to a manager which is a black lady manager ( rude, the normal for these people) from around the glass I dont know when we are opening, you can go to another store. Don't shop at this location. I leave, call later to see if they opened, only for the number to be disconnected, WTH.....
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March 2021 by Andrew Thomas
Great deals...got some addidas for $30
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January 2021 by kenya forrest
Great place to get sneakers
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November 2020 by Mateo Mason
Out dated sneakers and over priced merchandise
