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November 2023 by Tracy McNeil
I made an appointment on line; shortly after making the appointment I received a call from Wayne to go over a few options before the appointment.Wayne let me know about a few products and rates I did not know about.Wayne’s knowledge and customer service were superlative on the phone and continued during our in person appointment.He listened and made recommendations that were appropriate to my needs.I highly recommend Wayne at First Trust Bank.
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November 2023 by Quatanya Walker
Hands down??????Lenny nd Wayne r the BEST........I recommend anybody too those two.always pleasant always smiling. Not somtimey always welcome u wit open arms nd a bright smile........others act like they barely wanna speak. Or a nonchalant HELLO. I give this bank 5stars becuz of Wayne nd Lenny..........keep up the GOOD WORK U 2. Wayne nd Lenny.......u guys r doing a marvelous job. Thank u guys 4 always making me feel WELCOME nd I wouldn't have it no other way♥️♥️♥️♥️♥️♥️♥️?????????????????
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September 2023 by Ixion Jorel
I come to this branch very often and absolutely love it and the staff. Everyone is so polite and quick to help. Wayne always takes care of me, has a great attitude and smile on his face! They're actually open on Saturday too so you get that extra day for your banking needs if you live in the city.Firstrust is a family owned bank and that family style culture is evident here! Thank you all for the amazing service!!??
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September 2023 by Carliminta Jackson
We want to give Wayne a shout out for Excellent Customer Service on our 1st visit and Shay his associate. Well Done!!
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September 2023 by Abe Perlez
A PLEASANT EXPERIENCE WITH WAYNE , HE WAS VERY PROFESSIONAL AND HELPFUL.
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September 2023 by John D. Penn
My visit to the bank was right on time and the result couldn't be better !
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July 2023 by Jeffrey Dubb
On July 7, Liz Selmer spent over an hour with my wife and myself. An individual stole our check, changed the payee, and attempted to cash it. Liz helped us through all the steps needed to close the account, open a new one, and maintain payment flow. It was a complicated process, and Liz did a fantastic job. I would recommend Firstrust bank for their high level of personal service.
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June 2021 by Alice Healy
Everything went smoothly and efficiently. Liz Selmer was extremely helpful, as usual.
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February 2020 by Thaiyanah Day
Terrible customer service I was discriminated against as soon as I walked in ! Soon as I walk into this branch during business hours the b**** lock the door behind me claiming that’s what they’re supposed to do while security is asking when that start but of course she didn’t respond A HOT A** MESS I will never visit this branch unless my wife is present to address females.
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December 2019 by Ag Awam
Lenny! Lenny! Lenny! The way banks used to be. The whole Rittenhouse team is to totally professional and provides friendly personal service.
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July 2018 by jerban pls
Everyone inside is extremely professional and provide extremely fast service that exceeds expectation. Thank you.
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January 2018 by Andre Jordan Maldonado
Everyone inside is extremely professional and provide extremely fast service that exceeds expectation. Thank you. "12-22-2017 @ 2ish PM for reference"