-
August 2023 by Mike J.
I ordered a new fridge $1,400 dollars. In less than two weeks the motor died and I lost all my food in the fridge and freezer. I called Best Buy to tell them the brand new fridge had died the first thing the lady says is you do not have the protection plan and they will not be covering the loss of everything in the fridge. The lady then began talking about how they do not cover anything for their faulty fridges and I mean faulty. After looking at the reviews Best Buy has implemented anti White policies and now they hiring racist who hang up on White people and try to steal innocent customers money. They are a multibillion dollar company knowingly selling faulty fridges amongst many other items. After being on the phone for over two hours to return a fridge that never worked. If you wonder where the Philadelphia cops are they sit in the front of Best Buy and give directions to customers. Yeah corporate Anti-White America. Never buy anything from Best Buy it's a total scam and Chinese junk.
-
June 2023 by G M.
Pricey. Limited selection. Slow service. Low class clientele. But nice store and neighborhood. Great parking. I usually buy expensive items online from other retailers to get lower prices. I come here when I need cheaper items immediately and do not mind paying a higher price as a tradeoff.
-
June 2023 by Jim Q.
Horrible customer service. Today I ordered a surface tablet and chose the same day delivery offered at checkout. That was at 12 noon. Received none of the updates I was told to expect if something changed with the order. Every time I hit the link to my order it stated prepping for shipment, delivery today. Finally, I went online to my account and the order states no longer eligible for same day delivery. We'll try and ship in 1 to 2 days. This was 8 hours after placing the order. Still no email updating me though. Started a chat to request the order be cancelled and can't get through. Timer starts at 13 minutes wait time.... then 10 minutes... then jumped back to 12 minutes.... This isn't Christmas time its June!! Poor customer order handling and poor customer service from their online unit. I'm afraid Best Buy is going down the tubes.
-
April 2023 by Myles G.
Received an Insignia Air Fryer as a Gift. It was recalled before I used. Sent the product back to Best Buy Headquarters in December. No refund Yet! Typical Retailer Response - "We're Sorry" Another Revenue Center like many others. Give me the Money and Croak.
-
March 2023 by Smiley
I made an appointment here to have my phone fixed , he said he didn’t have the parts , and he would have to order the parts , but I would have to leave my phone there !! There’s no way I can go without my phone !! I have apple care but the problem was minor so they sent me to Best Buy !!! It was a waste of time ! Now I have to go to Apple Store ! I understand leaving the phone so no more damaged is caused but people need there phones , and you fill out a form description the issue so they should have known they couldn’t fix it ! I was upset and now have to wait for an apple appointment!!
-
March 2023 by Erikka Policino
So far they have been able to help me with all types of issues that occur with any of my family and my phones. They literally fix it all, and for a decent price.
-
October 2022 by Monique Udoh
Very experienced and knowledgeable!!! Thank you!!
-
September 2022 by Dog Dog
The explanation I got on the phone regarding my 5-year warranty and why they couldn't send somebody because my Appliance was only one month old was so poor that I had to go to the store to find somebody to explain it to me. Guy on the phone said I could set up an appointment but they won't show up and couldn't explain why
-
August 2022 by E B
Misdiagnosed my appliance and had to wait an additional 10 days for the part to come in and an additional 3 days to get an appointment
-
June 2022 by Tevin J.
Like any other location. Very friendly, very fast service. Helped me find my item when I was lost.
-
May 2022 by Midnight Morning
They were very helpful answering our questions. They were knowledgeable something you don't find at other retailers.
-
February 2022 by Ling C.
This Best Buy has been in this plaza for years. It draws in a lot of traffic because of the location and many items are out of stock often. I come here often with this past time needing help with an online return to store. Needed help with carrying a large return and an associate was nice to help although he ignored when I told him it was a really large box. (brought out a shopping cart) He realized I was telling the truth when he saw the box. My return process was okay, took longer than I thought about 15-20 minutes of standing and waiting and watching. The associates weren't really that careful with the items as I was ($6500 worth desktop and monitor), but I got my refund so I'm satisfied.
-
February 2022 by mike W
Let me hold over 2 hours
-
November 2021 by Yellows
Best Buy at this location was great.Nice staffWelling and was ready to help??
-
November 2021 by Kal Services
Great customer service. Resolved the issue.
