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December 2023 by Barbie S.
Horrible place, the young ones don't know how to fix anything, ONLY one guy & he was fired for speaking up, at least he fix things from his place, awesome work, dude!!
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November 2023 by Jasminn Marrero
I’m giving this place 5 stars only because the overnight manager named yahveh was very nice and understood everything I ordered not only did he get my order right the store look very clean and well organized as for the other employees they also do a great job
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November 2023 by Patricia W.
Horrible customer service. Staff don't seem to know what they're doing and make little effort to help customers.
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September 2023 by The L.
Terrible service, said I had a mobile order, directed to the wrong area, the signage is horrible with it being curved. Bunch of people standing around.
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September 2023 by Jacqueline H.
Take your business elsewhere! We ordered a new refrigerator from Best Buy over a month and a half ago. The technician installed it and confirmed it was broken but he left the fridge here saying we needed to schedule a pick up. Now we've called customer service over 20 times and gone down to the store and nobody will pick this back up or give us our money back. We had 4 scheduled deliveries to exchange the fridge and we keep getting calls saying they are 5 minutes away and then they cancel. Each time they cancel the reason is crazier than the last. I've never had a more upsetting customer service situation. It truly feels like they stole our money.
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July 2023 by Mark P.
A store full of employees. Multiple walking around doing nothing. Long line and one person working the register. Meh.
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May 2023 by Pas A.
I can't think how the associates can be any worse. They are engaged in conversations with each other or on a computer every time. No thought, no engagement, no personality. If the demo product is not on the shelf, well that's just too bad, no checking the stock. You want directions to the right shelves, we give you in distinct guidance & don't check the you made it. Mind you, the store was half empty on all of these occasions.
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December 2022 by Patrick Ryan
Helpful, but the services could be delivered a bit quicker.
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August 2022 by MELISSA JONES
Wonderful and knowledgeable employees
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December 2021 by Harold P.
Went into this location for a phone upgrade and was told that they don't work on Business accounts. They didn't have this posted on the website at all, so I went there for nothing. Then I was told by my carrier that I didn't have a business account anymore and they still couldn't help me for some reason. Found out that my carrier dropped the ball and this Best Buy store had did all they could. I ended up coming back 2 weeks later and got another line upgraded with no problem. The communication between the store and website could be a bit better. That would make things a lot easier and save time and confusion.
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November 2021 by Angela Williams
Still waiting for geek squad to come put my TV on the wall.... No response
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November 2021 by Neal Astwood
Great customer support specially the phone service people
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November 2021 by Saundra Taylor
Very professional
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November 2021 by Andrew C.
Your standard best buy located in south Philly. This place has a lot of tech ranging from computers to home appliances. The stock when I went was definitely limited especially that of the game and tot section. Tv selection was fair and I really enjoyed checking out the refrigerators and washing machines. Its always a nice experience The staff here are very friendly and helpful when we went!
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October 2021 by Sandra Warren
Very professional