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February 2024 by SouthPhilly -.
Made an online appointment for inspections/emissions. Arrived slightly early and was told that it will take 3-4 hours. I decided to wait. In less than an hour, long and behold, the testing was completed. However, I was told that in order to get a sticker, I will need to replace my windshield wipers. The wipers are working perfectly (free from any defects and cracks along the blades). These cost an extra $39.99. Lastly, my car had stains (see pictures). Completely disappointed. Not coming back. Go somewhere else!! I hope customer service will correct this!
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January 2024 by Paul Detky
Showed up at the Oregon Ave shop with a fleet vehicle needing an oil change (all I asked for)Service was completed quickly and they rotated the tires something pepboys had some excuse for not being able to do everytime I took the vehicle to them at two different locations and I asked for the rotation over the 37000 miles on the vehicleOne time the vehicle was stuck on the lift for over an hour until a tech showed up to lower the liftSO WHY COULDN'T THE TIRES BE ROTATED?REMEMBERActions speak louder than wordsI think it's time we get back to how things used to be doneYou know customer satisfaction 1st and STOP listening to "influencers" and excel spread sheet readers
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January 2024 by Marcus Hayes
WORST SERVICE IN MY LIFE. The service representative was nasty, rude, he used profanity and he slapped a the mouse and keyboard my face and stormed off. I was trying to use road hazard and get new tires and he told me I had to go back to the location I got it from which was (1 hour away) and not to mention I had 2 flat tires. That’s how my morning went :) and I still have flat tires and they refused me service. I will be reaching out to CEO.The bad service rep name was TARON FRIPPS).
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January 2024 by Cecelia W.
This is the place to go, if you want an honest mechanic. Friendly, prompt service. They show you what is wrong and answer your questions. No tricks or added charges.
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January 2024 by Justice Simanek
I’m not one to leave a bad review, but please avoid this place at all costs. I brought my car in for a coolant leak. When I got the car back, the engine light on and had issues starting. I brought it back into Goodyear and was told that something with the belt wasn't tightened properly. When the mechanics went to tighten it, something broke. It took nearly two weeks to get the part Goodyear broke from the dealership. After that, it took another week and a half to get a pulley required to put the timing belt on. Four weeks after I originally brought it in, I was told that everything was put together but it was still overheating and needed a new thermostat.When I finally got the car back over a month later, there were fingerprint smudge marks all over the door frame, a dirty rag was left in the passenger's seat, and my aux cord is missing.The very next day there was a clicking sound when driving slowly. On the interstate it took about 20 seconds to get above 50 miles per hour. I called Goodyear and was told the timing belt needed to "calibrate" and to wait a couple days before bringing it in.On my drive home from work, the engine light was still on and the clicking was still happening. After about 15 miles on the interstate, my heat bar was all the way up, and my temperature light came on. White smoke was coming out of the hood. I stopped at a gas station and saw that the coolant tank was once again empty. I realized the smoke was steam because the inside of the hood and engine were dripping wet and little puddles of green liquid were everywhere. I waited for the engine to cool down and drove the rest of the way home. The engine started clanking, smoke increased, and the car was struggling to keep going. Luckily I made it home.After $1,000 and over a month of having my car, it was in worse condition than when I brought it in. I had it towed to the dealership to fix, and my timing belt was not on properly and my radiator hose was 100% disconnected.To Goodyear’s credit, they gave me a refund and reimbursed me for half of what I spent at the dealer. But do not come here, go elsewhere and avoid the headache.
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December 2023 by Timothy Meitzler
Customer service and the service tech very helpful
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November 2023 by Eric
RUN! They are scammers here with workers who don’t feel like working. The lady at the front desk, if she isn’t to busy texting she will eventually get to you. I got my tire alignment done here last year, got the 3yr plan. Come back the next year, the first few times they say, they cant do it because the machine is down. Alright thats fine, wished you would of told me prior to me waiting. The last time which was today 11/16/2023 appt at 3:00pm I get told they cant do it because my wheels aren't the recommended size for my car. Even-though i’ve always had these wheels and get it done here every-time in the past. I asked for a refund and of course the manager isn’t there and is in the hospital and they don’t know when he will be back.. By the way, they made me wait 40 mins after my appointment time to tell me this each time. Just go to Ren Mattei Tire Co down the street. Even pepboys is better. At least the front desk people would give me the time of day to say Hi.
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November 2023 by Janet Nauta
After driving on 95 from another state, the tire light came on I needed to get it checked. I stopped into the Goodyear on Oregon Ave in Philly and was greeted by the assistant manager, Taron. He quickly got my information and then the guys in the back took a look at my car. Everything ended up being fine. Anyone could have seen a person traveling from out of state and charged a crazy amount of money or insisted work needed to be done. The guys here just adjusted the air in the tires and sent me on my way. Everyone was polite and professional and genuinely care about helping others.
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November 2023 by Dominick Cox
I’m not the one to rate low on any establishment but I felt like I had to do my part and warn people of this place. I was quoted $2100 for 4 tires, Rear brake pads and routers, and inspection. I called Pep Boys and they quoted me $1650 for the same work. (Also GoodYear Tires) I asked why I was being price gauged and the man at the front told me Pep Boys was horrible and it was such a hassle to get parts for my 22 Mitsubishi Outlander. Pep boys had my parts on the way in 15 minutes and got my car back within 24 hours. Please call and ask for quotes before settling for a price at this establishment.
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October 2023 by Cherylann McDermott
Went here today at 5:15 to get a tire patched. My husband went in and asked if they could patch it and we were told they arent taking anymore cars today. But your Google page says 6 pm. I wont be back.
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August 2023 by Ronald Wilson
I got a oil change and left with white smoke coming from my exhaust and engine light on. They hook it to the machine and said I need spark plugs and a sensor. How is that possible when all I did was come in for a oil change. Now I called corporate and it's a slow process. Stay away from good year
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August 2023 by Brackin
i got on oil change there and they messed it up some how my check engine light is on and white smoke is coming out this is crazy my car was running perfectly fine before so im confused
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July 2023 by Delaia Roberson
I am a Lyft driver, who came here to get some service maintenance on my car. I needed an air conditioning compressor. They charge me double the price original price was around $400. They charge me $800 plus $450 for labor and other cost total was around 1400 lied and said they need to rush and get the part I called another store ordered the part was able to pick it up and take it to the mechanic for a total bill of $700 the next day they are a rip off. Would not recommend.
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July 2023 by Vincent Daversa
Brought my vehicle from Lyft rental and needed maintenance and inspection done .. got there Early in the morning and was second customer... Customer service told me a few hours .(Ha Joke).. when I called back 3hours later a women answered and said they were working on vehicle. Wellapparently she lied to me, because when I returned briefly after 15 minutes to wait the Car was still PARKED!!,,ahh. Well she lied big time!!Horrendous service , need to hire better EMPLOYEES!!
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June 2023 by Kristin S.
Brought car in for emissions appt. 7 hours later, picked up car. Was charged for oil and inspection. Noticed no stickers on my car. Told me machine was down. Went back in to get stickers only to find out they never did the inspection and that I had to make another appt and could only use them for my inspection since it was in the system. Had my fleet company counter this and will NEVER return!!!! Completely incompetent
