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October 2023 by Rafael Doracio
Eric and Dan are incredible guys, always going above and beyond to help old and new clients. Highly recommend booking an appointment and checking out their amazing collection. Best watch dealer I’ve ever been to.
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October 2023 by Ian Flood
After reading multiple reviews online I made the decision to choose Govberg for my watch purchase. Based on the reviews I asked for an appointment with Natalie Goldberg. Natalie was beyond helpful and extremely knowledgeable when it came to picking out the watch in question. Natalie also continued to keep in contact and confirm the model and size of the watch I wanted. After being on the waitlist for less than a month Natalie let me know the watch was available. I cannot emphasize enough how helpful Natalie was throughout the entire transaction. Will definitely ask for her again in the future. 10/10
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October 2023 by Hello World
Overall I had bad experience here and I would not recommend it to anyone, especially if you are first time Rolex buyer, don’t waste your time here and find another AD.I’m a watch collector for many years, looking to buy a Rolex, so I walked into this AD in late 2022, had good conversation with the sales and she showed me a few nice timepieces from different brands. She told me that they just moved to this new store about a year ago during pandemic and they are welcoming new Rolex buyers. She took my information and the models that I like and said will get me the watch next year when Rolex start to ship them watch again(As Rolex factory sleeps for a few weeks late year during holidays), sounds very promising. I kept the conversation and checked in with her once a while. During the time she asked me to look at their watchbox site to find watch(Pre-owned and Premium pricing as we all know). This year she did offered me a PM(precious metal) watch, but it’s not what I’ve requested and not the one I want, I refused and said I would like to wait for what I like. Since then, she became redundant to keep the conversation with me, and last time I visited this summer, her response changed to very “professional” one: “the watch is really tough to get, I don’t know when we’ll have it available”. Tough, tough, tough. Ok now I know she told me that I won’t get the watch.It took me nearly a year, wasting time here to learn that they won’t give watch to first time buyers, unless you are ok with whatever what they offer or those with premium pricing. Hope this help other new buyers to avoid wasting time here.
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October 2023 by Matt Daniele
Natalie Goldberg at Govberg on Walnut St in Philadelphia was absolutely wonderful, and made the experience of searching, locating, and purchasing a “big brand” luxury watch to mark a special year in my life not just easy, but enjoyable. The amount of time and attention Natalie gave to me and my fiancé over multiple visits was incredible. This was the way it I always thought it should be when buying a luxury timepiece. I’ve been elsewhere for purchases, and the experience didn’t even come close to that of Govberg, with Natalie guiding us. I’m happy to have started a relationship with a trusted resource, and we’ll be back as the collection continues to grow.
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September 2023 by Lanette Aloi
The store itself is absolutely beautiful and they offered us refreshments upon arrival. I had an appointment with Daniel Perlsweig, he was great! Not only was he very professional and knowledgeable about Rolex services, but he was kind and down to earth, too. There is no one I’d trust more with my watches- I’ll happily be returning to Govberg in the near future.
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September 2023 by adam burick
I have purchased many watches but the service at Govberg is second to none. Recently Monica Moc assisted me with PP watches for me and my wife. She truly gets to know her clients and their individual style, something that is rare today. I would highly recommend the dealer and the extraordinary sales team.
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August 2023 by Ross Felice
I recently had the pleasure of visiting the Govberg Jewelers in Philadelphia and my experience was truly exceptional, all thanks to the wonderful sales representative Natalie Goldberg her exuded warmth and professionalism, making me feel instantly welcome. She patiently guided me and answered all my questions with genuine enthusiasm. It is rare to encounter a sales representative as dedicated and genuinely passionate as Natalie , Her professionalism, friendly demeanor, and expertise have left a lasting impression on me. My experience at the Govberg was made truly memorable by her presence, and I highly recommend seeking her out for an exceptional shopping journey.
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July 2023 by Leonard Sulla
Dealing with Natalie Goldberg at Govberg was an absolute delight! Her expertise and warm demeanor made the whole experience exceptional. From selecting the perfect piece to understanding its intricate details, she guided me effortlessly. I couldn’t be happier with my purchase, and I highly recommend Natalie and Govberg Jewelers to anyone seeking top-notch service. A true gem of an experience!
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July 2023 by Carm anu
Top notch place! Greg was great! Great communication. Got me into the Rolex of my dream! Highly recommend Govberg & Greg
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July 2023 by Mike Olson
I recently had the pleasure of visiting Govberg Jewelers in Rittenhouse to finally purchase my dream watch, and I cannot emphasize enough how great the experience was. The exceptional service and personal touch provided by Natalie Goldberg made the entire process smooth and enjoyable.Me, my wife, and a friend came in during a hot and muggy day and from the moment we stepped into the store, we were greeted and were immediately offered drinks to cool us off. We then met Natalie, who I've been communicating mainly by email, and what struck us immediately was her down-to-earth nature. Rather than bombarding us with sale pitches, Natalie took the time to listen and understand what I was looking for. I had my eyes on two watches and I never once felt pressured or rushed, as Natalie patiently guided me through the decision-making process.But what truly set Natalie apart was her ability to connect on a personal level. While I was there for a watch, we ended up discussing about life in general (about kids, family, twins, etc.). Sharing stories and her experiences made the entire sales process feel like a conversation between friends, rather than a formal transaction. Nevertheless, Natalie made it clear that her goal was to ensure my complete satisfaction and she made sure that I had a complete understanding of the watch's function, maintenance, and warranty by the end of our visit.Overall, our experience at Govberg exceeded our expectations, thanks to Natalie. If you're searching for a watch, or jewelry, and desire a salesperson who is not only knowledgeable but also genuinely passionate and personable, I highly recommend Natalie. Speaking of kids, I've already told Natalie my next search when it's time for my wife's "push" present. Thank you, Natalie.
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June 2023 by Jaiquan Boykins
These gentlemen are experts at their craft while I was waiting to get the links from my new watch removed me and Erik conversed about the collection of Rolex and other luxury brands and he went above and beyond with customer service and same with Daniel his customer service is immaculate as a plus he guessed how many links I needed removed with just a glance phenomenal just perfect .
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June 2023 by Timothy Monahan
I had been on a waitlist for my highly coveted Air King for almost two years with another authorized Rolex dealer with no contact for many months at a time. In frustration, I visited Natalie at Govberg. Within six months I got the dream call, “we have your Air King!” My purchasing experience was seamless and stress free and almost ethereal. We sat in the premium lounge and sized my watch and filled out the paperwork. Natalie was friendly, courteous, knowledgeable and fun. My buying experience was celebratory and wonderful.
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May 2023 by AH Jung
I’ve never written a review, but I had to write one on my experience at Govberg and give credit for their unmeasurable service. I had the pleasure of working with Natalie Goldberg, and she is without a doubt the best jeweler I have ever worked with. For the past year, I had been looking to find a watch for my husband as a wedding gift and had no luck whatsoever until I met Natalie. Natalie is professional, kind, supportive, knowledgeable, and most importantly, she genuinely cares about you and does her very best to find your special piece. She surely makes the entire experience more enjoyable and seamless, and also made me feel valued and appreciated. I would highly recommend visiting Govberg and reaching out to Natalie if you’re looking for fine watches in the area! I’m pretty sure no other jewelers can compete with the type of experience you will get from Govberg. Cannot wait to visit again!
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May 2023 by Dannie T.
This was my first time time at Govberg Jewelers. I will be honest, based on their inventory, my expectations were quite high. Monday after work we rushed downtown to buy a graduation gift for my son, I knew they closed at 5pm. As we walked to the door, I saw a sign that read "by appointment only" and the door was locked. I saw the security person looking at me, he motioned to open the door. As we walk in, I start to greet him, he cut me off and asked "do you have an appointment?" I replied "No" His attitude, tone and demeanor was extremely condescending . He told us we can look around and he will see if he can find someone to assist us. There were no customers in the store and one staff person was visible, she offered us a beverage while we waited to see if a client advisor was available to assist us. After about a 15 minute wait, we were introduced to the client advisor, Natalie. Natalie was kind, attentive and within minutes showed us the perfect watch, on a ipad, for the graduation gift. Unfortunately the watch was not in the store but she promised to have it delivered the next day. We made an appointment to come back the next day, of course we encountered the same unpleasant security person but we had an appointment this time. Before I could take a seat Natalie ushered me to a beautiful space within the store to show me the watch, it was beautiful and she gift wrapped it for us. Natalie thank you for making this an experience to remember. NOTE: The security guard is the reason this was not rated a 5 star.
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April 2023 by Tuan Trang
Overall, I would highly recommend Govberg Jewelers to anyone looking for a high-quality watch and exceptional customer service. The staff is knowledgeable, friendly, and genuinely passionate about helping their customers find the perfect timepiece. Huge shout out to my rep Greg for a great experience and helping me find the watch that best fits my needs!
