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March 2023 by Kecia K.
Don't even waste your time attempting to get any appliances from this store delivered. Paid for a next-day threshold delivery (which means the driver must bring the appliance INSIDE) on Friday. This driver calls at 6:35AM and says he's 5 minutes away. Im sorry but last time I checked, the fine print on the delivery receipt says the driver will notify you 30 minutes prior. So I end up missing my delivery & rescheduling for today. After already expressing how displeased I was to the driver AND customer support, they assured the delivery would go smoothly. That wasnt the case. The SAME driver comes back today at 7am, while literally DROPPING the refridgerator on the dolly (very carelessly), proceeds to tell me he cant bring it upstairs... even though the stairs are how you get INSIDE?! Nonetheless, he continued on saying the refridgerator wasn't going to fit through my doorway anyway. Lets understand, I did the measurements PRIOR to ordering, so I KNOW it wouldve fit. Just because youre driver is too lazy to turn the refridgerator depth-wise instead of width-wise, doesnt mean it "doesnt fit". Its common sense. If I knew the workers would be this incompetent, I couldve just got a feen out K&A to do the delivery. They wouldve probably been more appreciative of the tip I was willing to leave too. I dont shop at Home Depot and definitely will not ever try to again.
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March 2023 by George Marrero
Excellent place for all your home needs. Building materials, bathrooms, washing machines, dryers lawn mowers blowers or set the tools, pipes units, heating paper batteries. All the things all wrapped up in one right here your absolutely fine that long lost thingamajig still great product's still going strong. Come on down the price of right . Come on down the price is right.
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February 2023 by Kenneth M.
This is the worst place to buy anything. To venture down here will make you frustrated and angry. If you can't find what you're looking for just leave because you'll never get assistance. To get something delivered direct from the store will leave you waiting all day as they give you a 14 hour delivery window. Oh and they probably won't deliver your entire order and you'll never be able to get compensated for their mistake because nobody at this store cares about you. If you try to get something shipped to the store for pickup give yourself an extra 2 to infinity weeks after it is delivered to the store before it is available for pickup. Home Depot should change their slogan because they've prevented me from getting nearly every project done.
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April 2022 by Nate T.
The customer service here is abysmal. I spent 30 minutes on hold. One of the people I spoke with (for like ten seconds or less) transferred me while I was in the middle of explaining which desk I was trying to reach. And he didn't even transfer me to the right place or follow up. No one took even a small interest at all in helping, and my goal was super straightforward--find out about the inventory of one specific item.
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March 2022 by Jonathan R.
I wish I could rate this place even lower then one star. I needed to finish a room floor and was short one box. Went into aisle 3 for flooring and the product that I needed was not display out on the floor. It was located on the top rack that can only be taken down by forklift. I spoke to a rep PAUL and was informed that it might be a wait for a driver since there is only one driver there to do that job. I waited for 45 mins and I was not followed up with on my request for the one box I needed. I will not be revisiting this location do to my Horrible experience I had at this location. This place is not customer centric.
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May 2021 by Matt M.
Horrible store, even by Home Depot standards. No one helps you, no one knows where anything is, just a total waste of time shopping here. Staff is poorly trained, managed, and incentivized to assist customers. Sounds like a top-down problem with management to me, or maybe their whole business model. I hope this location shuts down. It's the worst. Wish I had a good local hardware store in my neighborhood.
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May 2021 by Gail C.
I placed on an online order yesterday to be delivered to my home same day. It sounded great! Except my items never came. I called today, and they had no explanation about why it wasn't done, but rescheduled for today by 8p. At 8:30, I called the store again to determine why it wasn't delivered. Again, there was no explanation, and the employee told me the items had not even been picked and set aside yet. At this point, I've spent over an hour on the phone trying to get this order, with no results. I would strongly discourage ordering delivery from this store!
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May 2021 by Jarls B.
Ah, late-era capitalism at its finest. Why can't I shop at a mom & pop hardware store where I've known the owner personally for a decade? Oh right! Because the Home Depots & Walmarts of the world have made it nearly impossible for those small family-owned businesses to compete. So now, I spend my days standing around a depressing concrete box filled with employees who also dread their time spent in this box typing on my lonely glass rectangle waiting for an angry manager who hates their life to tell me that I'm wasting my time & I should just go home
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March 2021 by Brett Albright
Your store has the worst phone service I've ever encountered. Maybe Home Depot should step in and teach people how to help speed up a 45 minute wait process for one department.
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September 2019 by sir dan
If you have a green thumb,shopping here.
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September 2012 by Cecilia Medina
So, their service is terrible and the people here do not know how to resolve a problem. They've had me with the same problem since june of 2012 and now its late september of 2012. In the end, I had to return a whole kitchen, because they never fixed the problem. The cabinets would be delivered to my house, all broken. The people id speak to gave me an attitude, one even said, and I Quote "why are you bringing them late in the afternoon?". Well maybe because I have work?? They obviously do not want to do their job. Really frustated, I don't have a kitchen for 5 months because no one wants to do their job.
