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February 2024 by shaniqu mcgee
I love my girl Ms Bonita Cunningham she is very caring and she ain't leaving no money on the table she gone get it ??
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May 2023 by Tom Watkins
Seemed quick and easy at first. As we were finishing up, I was told my filing "came back" and I needed to get additional information. I did, but didn't get clear and actionable instructions about what to do next.
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May 2023 by Bill Godschall
Called emerald card was told yesterday 519 in my in account today. Not even close. Called today no call back no answer. Never use again.worse thing is a fellow veteran helped me. Done with this place a sham
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April 2023 by Debra lol
This was the worst I ever experienced at H&R Block.I waited at the front desk a good 20-30 minutes before anyone came to the front to see who came in,and when someone did come to the front he wasn't very nice had a little attitude, next worker never said a word when he came to the front office he would just look at you never asked if u signed in or which tax preparer you have an appointment with, over an hour I couldn't take anymore I left (my daughter also left) before we left,,I heard a customer telling them that was his second or third H&R Block they sent him to that morning come to find out we were waiting to see the same tax preparer she wasn't even there ,No one ever bothered to tell me she wasn't there but supposedly she was running late very unprofessional, (all three of them)
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April 2023 by Nia Henderson
I had a great experience filing my taxes. Aniyah Adei was superb with handling my taxes. She was friendly and professional and made sure I got every last dime that was owed to me. She was the best.
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April 2023 by Jen B
Honestly shocked at the horrible service I have received at such a well-known company. This is my first ever review because I believe it is necessary for people to be aware that the services that they pay a premium to receive may put them at risk for committing tax violations.I hired a tax professional to prepare my taxes this year because I had some complicated income I was unsure of how to report. Instead of dealing with this income, my tax professional did not report it and, when I called, informed me that she did so “to get me the most money possible.” While I appreciate the desire to get customers the most money possible, I did not appreciate paying someone $250 to attempt to commit tax fraud on my behalf.My tax professional agreed to re-draft. To my surprise, I needed to pay an additional $150 to view her properly drafted documents. Again, after paying $250 to view documents that ignored income.Instead of paying to view these documents, I called my local branch requesting to view them without paying the additional fee. Apparently, this was not possible, so I requested a refund. I have now been waiting for this refund for approximately a month, having filed my own taxes in the meantime (after having to research the tax code in order to properly communicate with the “tax professionals” why income needed to be reported).I am now sitting on hold with H&R Block, waiting to request a refund for the third time after repeatedly being told i would “get a call back,” and never receiving such a call.Incredibly disappointed and, frankly, horrified, at this business’s behavior and who they are willing to hire. Will not recommend anyone to do business with H&R Block.Also, if the media representative replies to this review suggesting I call the phone number I am already on the line with, my point that this business does not listen to or care about it’s customers will be made.FYI for those considering hiring H&R Block: yes, rental income made as part of a rent back agreement made during the purchase of a home is taxable income and must be reported, no matter what an H&R Block employee tells you. Stay safe and don’t get sent to federal prison for someone else’s negligence and laziness.
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April 2023 by Abigail Gillespie
I've been working with H&R block for 5 years and I've never experienced the level of incompetence, apathy, and unprofessionalism that is commonplace at this location. I will happily commute out to the suburbs to avoid dealing with this staff and these tax "pros" next year.
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April 2023 by Peter Hayashi
Tried to file taxes with them 2.5 months ago, they never filed them and stopped returning my calls
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March 2023 by Whitney O.
I had such a bad experience here. Not only did it take two weeks to get a hold of the tax "pro," the woman who called me could not seem to wrap her head around the fact that my wife and I are married. I told her that we had been married since 2016 and she asked me if i had a marriage certificate...It's 2023 and this is Philadelphia, you homophobic wacko! On top of this she could not advise me on 1099 income, business expense write offs and eventually told me it would be better if i just did my taxes on my own. I'm not kidding. She had absolutely no knowledge beyond W-2 income and it was amongst the worst customer services I've experienced in my life. My gay money and I are going to stay far far away from H&R Block in the future.
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March 2023 by Rebecca Shenk
I had my taxes prepared February 3rd. I was told 21 days and i still haven't recieved them. They charged me $250 dollars. I have stopped in, called 3 times for nothing but the run around. One lady even tried to tell me its 21 business days, not including weekends or holidays and was rude. Which is a lie. The worst H and R Block i have EVER dealt with. I have been going to H and R block for many years(not this office) and never had a problem before. Nobody will even let me speak to a manager either!! One star for the nice people that DO treat others with respect.
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February 2023 by Michael Shaw
Great, professional and down to earth facility
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October 2022 by James Matthews
Very good. Don Trang was very helpful, pleasant and experienced. He's helped me with my taxes in the past. Located at 9th& Market Philadelphia, Pa.
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September 2022 by Dalia A.
ABSOLUTELY HORRIBLE EXPERIENCE! Would give ZERO starts if I could!I would never, in my lifetime, recommend to ANYONE to file their taxes through H&R block. Further, I would actually recommend AGAINT ever doing business with your company. I am absolutely disgusted by the service I received. I spent more than 2.5 hours on the phone, speaking with 7 agents. I purchased H+R delux package in March and despite paying additional fees to upgrade and receive help with an agent, I was never able to reach someone either over the phone or online. In turn, I filed my taxed on my own, and printed them and sent by mail. This was done in March. To this day, I did not receive my return and the IRS did not receive my taxes. I called to ask for help, was transferred from customer service to software department, where I spoke with Tricyshya, who told me that "she can see on her end that my taxes were filed, but she is looking to get a confirmation number". I was on hold for 55 min and then the line was disconnected. I then called again to customer service, asked to speak with software department, instead was transferred to DIY department who then transferred me to software, where I spoke with Haily, who then, you got it, transferred me to escalation department (sadly I don't know the name), but the agent, guess what, HUNG UP on me. I called a third time, spoke with Michael who transferred me to escalation, where I spoke with Kayla, who notified me that she in fact cannot help me and that I need to speak to a manager at the DIY department. She also notified me that they don't have a way to confirm that my taxes were filled, and therefore discounted all the information I received from the first agent (Tricyshya), with whom I was on the phone for 55 min. Ultimately, when speaking with DIY, my issues and questions were not resolved, and I was told to contact the State Dept of Revenue. What a joke of a company, awful customer service and just horrible service all together! Not to mention that all my problem all started when I upgraded my package back in March with the hope of getting more help with filing my taxes and could never get in touch with any agent, neither over the phone or online. As I said, NEVER AGAIN CHOOSE H+R block!!!!!!!
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April 2022 by Casey
Made an appointment, showed up early with all my paperwork, and my tax "professional" never showed up. I waited for an hour and took time off work for nothing. Would not recommend going here.
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April 2022 by Paola Salas
You hire a tax pro so that they can make the process easier and stress-free. This was not my experience here. I think this office is just very understaffed. But that results in poor communication, poor time-management, and the work is not quality enough to be worth the price.I started this process in February and I just barely made the Tax Day deadline of April 18th by three days. They frequently ignore calls or fail to call you back when they say they will. My federal refund was rejected due to Sharod putting in the wrong employee number. I figured this out by myself because no one was responding to my calls. Then when I informed them of this mistake Ron, the district supervisor who took over when Sharod was out, took the whole week to fix it even though it was a simple issue. I was very stressed thinking they might not even do it in time. I don’t know if I trust that anything would’ve gotten done in time if I didn’t take the lead on the issues that came up.Next year I will be filing myself on FreeTaxUSA. This was the most stressful tax experience I’ve had and it’s definitely not worth the price.
