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April 2023 by dennis gatto
Cecile was great as usual.
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April 2023 by Sharon Rose
made mistakes
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March 2023 by Brandon OG
Great service
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July 2022 by Ashley Shelly
My daughter went to this H&R location to get her taxes done for the first time on her own. They did not file paperwork that should have been included in her tax preparation. As a result, she received a letter from the IRS stating she would not receive her tax refund due to this missing information until she sent it in. She called H&R and they basically acted like they could not help her at all, and brushed her off. She paid an extra fee to H&R to basically cover her if they messed anything up, and they never offered a refund of this fee, or tried to make things right. She still is waiting on her tax refund check. What a sorry way to treat a young person!
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April 2022 by Jeffrey Matthews
I went here for specific guidance on my taxes because I bought a home this year. They are cheaper than Jackson and H who I went to before. The tax preparer Mrs. Alerian said she would answer my questions and help file my taxes. I discovered the answer to my question on my own a day later and called to cancel having them do my taxes. I called twice and left a message with a live person each time who said that they would communicate the message and that I could pick up my documents/have them shredded. Two days later Mrs. Alerian calls and says my return is ready. She had not gotten any of my messages. I felt bad that she had done the work but requested it cancelled anyways. She was very professional and cancelled my service. Ultimately the communication in the office could use improvement but Mrs. Alerian is very professional.
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April 2022 by Maria Parrillo
The ONLY good thing I can say is our tax professional was nice thats IT. Other people who work there are extremely rude and cocky on the phone. We had an appointment to sign and submit are already completed paperwork. They called us one minute before our appointment to tell us our preper wasn't in didn't give us any alternatives. When we refuse to leave and ask if someone else could help us, Eventually someone did help us. After our taxes wouldnt submit because they said a return had already been accepted they did nothing to help us. I later realized they had made a typo on the papers. Know fraud just a typo.They submitted our taxes and gave us incorrect information about where you are aloud to have your return sent and now its getting sent back!! we paid double what we usually pay ,our accountant of 12+ years passed away this year so we had to find a new place, well this isnt it . They continue to HANG UP ON US and WILL NOT HAVE a manager get back to us. SAVE YOUR.ELF THE HEADACHE GO ELASWHERE
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April 2022 by Paul
They double booked me & someone else for the same time. I arrived before the other person but since I hadn’t used their services before they ended up having me fill out paperwork and gave that appointment time to the other person that was booked. I asked how long of a wait it would be and they said an hour.. I walked out
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April 2022 by Margaret Terzieva
I really enjoyed the fast and efficient job.
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February 2022 by David Huff
Nice workers, Clean Office, and they know there Job.
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April 2021 by Sue MacQueen
I very much enjoy working with Cheryl. She is a tremendous professional. She explains things clearly and with depth. I feel very confident in my taxes being done accurately.
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April 2021 by Cee cee g
Horrible...... They messed up my taxes and wont even accommodate me for their mistake!!!! I still have not received my taxes from 2019 or my first stimulus check!!! I just got a response from someone claiming to be the owner?...... I called the number that he left in the response and was treated even worse than my situation. They have no corporate office or a corporate email to send a complaint. Beware!!!!
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April 2021 by Chris Mower
My tax person was outstanding as was the rest of the staff
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April 2021 by Merce Gray
Professionalism, knowledgeable, efficient. friendly, service oriented.
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April 2021 by Deenie Hailey
Convenient and peace of mind.
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March 2021 by Steven Morris
I'm satisfied with the results for several years now.