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March 2024 by SASSY Cartel
Have 1,000 missing off my card once tax refund was deposited. Called and explain what was going on NO ONE CALLED ME BACK. That was over a week ago
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March 2024 by Maribel LeBron
The lady Desiree likes to charge you for the second time $250.00each time . When did H&R Block charge you twice when you're not supposed to charge is supposed to be for the whole time also I will be making a complaint with the Better Business Bureau
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February 2024 by Christopher Cole
Very professional!
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January 2024 by Marcy Marshall
You should go there and file your taxes they're funny they're loving their caring they find all the money and they tell you everything up front and show you exactly what they're doing compared to any place else I've ever been go there go to h&r block and get your taxes done it takes no more than 20 minutes and they don't stop until they get what you need or deserve I love them
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June 2023 by Carmeli marie Tremucha
I did my taxes with H&R Block with Joyce Myers. I thought she can help me with my taxes. But She is very incompetent and tends to know everything. With my taxes, it was a bit complicated because I was a traveling with my profession. She was banging the table as she was getting frustrated with my case. I offered her to pay for the services she did and I’ll find another tax preparer but she is very insistent that I should keep her. And unfortunately I didn’t. She is VERY UNPROFESSIONAL. Several months ago, I received a letter from Philadelphia office that my taxes were wrong. I came back so that she could fix it but apparently she couldn’t. Thankfully I did get peace of mind and was referred to Don Bosworth and he was able to help me out and resolve the issue.
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March 2023 by Rebecca Augustine
Very competent and professional, especially if you have done your part!
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February 2023 by Yvette Waters
H&R Block is very helpful friendly the reputable have a good reputation and this company has been around for years I trusted I trust a professionals there and I'm always getting the max of refund when I go I love this place and I'm hoping that everyone get on board with H&R Block is they truly do give you peace of mind
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February 2023 by Joe Mac
Thanks Mr miller very polite gentleman as well all the staff very humble within what they do
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February 2023 by Mona Myers
I suggest you go to H&R Block and get your texts done. Everything else it's ghetto and Ratchet
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June 2022 by Nia Hopkins
Mr. Twyman Miller prepared my taxes at this location 60+ days ago entered in a completely incorrect direct deposit number which got it returned. A check was mailed, but was returned because he also typed in the address wrong despite having my identification and correct address in front of him. Although my claim was showing up red in his system 45 days later I still received no contact from the tax preparer. I finally had to go back to the tax office for a Client Check Request which he said he never heard of and gave me a Direct Deposit Change form instead which was rejected 3 times by Emerald Financial. I had to contact the Regional Manager's email myself to obtain a Client Check Request form which took about a week of emails and calls to her secretary (which by the way was the only useful person in this situation). 3 Emails to the Regional Manager later she finally provided the form, no comment or apology for the delays or her tax preparer's shoddy work. I filled out the form and emailed it right back to the both of them and received no confirmation. I went back to the office for the 4th time to get the tax preparer to fax the form and still got no email confirmation that it was sent. Finally I realized I could only trust myself so I called Emerald Financial for the 13th time and procured the direct email to their finance department. Mind you I filed my taxes on 3/4/2022 over 60 days ago and still haven't received my refund thanks to the worst customer service ever. It's been a nightmare trying to get my tax return back from their subsidiary Emerald Financial. This experience won't ever bring me back to H&R Block @ 301 W. Chelten Avenue, Philadelphia, PA ever again. If I could give this a zero I would have. I paid $379.00 for this problem?! I want my refund and my money back. Nobody should be paid to inconvenience paying customers.
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May 2022 by Cole
Very sneaky. They aren't upfront with all cost. They wait til u pay for federal return than tell u that state is separate and than hold both hostage til u pay both. Very shady.
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May 2022 by Michelle H
Lack of empathy, lack of communication and far too over priced. No human emotions.
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April 2022 by Briana Williams
Everything is explained clearly and their very patient with answering various of different questions .
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April 2022 by Elton Cannon
Charmaine Freeman is the best tax professional on the planet.
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March 2022 by Felicia Perry
The tax agent was kind and patient with me while preparing my taxes. He also taught me how to track my mileage and I found that very insightful. Overall this was best experience I had filling my taxes.
