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February 2024 by Ricardo Loureiro
Don’t go to this H&R Block because the woman who did my parents income tax ripped us off and they didn’t give us no money or tax return she did the taxes wrong whatever dude don’t go to H&R Block this in H&R Block. She doesn’t know what she’s doing. I wouldn’t come to this place no more.
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April 2023 by Susan Paul
Excellent knowledgeable service. I have been going there for many years and always extremely satisfied!!
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April 2023 by Angel Davila
You're better off going to your own tax pro. They're too pricey and very unprofessional.
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March 2023 by Bernard Gilles
Received an email for an appointment I didn't set. I called to give my concerns of potential scam and/or tax fraud as my personal identity has been compromised in the past. The person that returned my call did not identify themselves, and was immediately on the defensive asking why I thought it was a scam. I later learned her name was Carine, the tax pro for that office. I attempted to explain about receiving scam emails and scam calls that spoof phone numbers. Carine just continued to talk over me without even attempting to listen or let me explain anything. After arguing a bit and getting tired and upset with her, I reluctantly gave my number and email address to try to help resolve the issue. Carine then said I did make the appointment, etc. Again later learning that there was a customer with my same names but in reverse. I tried to convey my concern that I wanted to make sure someone wasn't attempting to use my personal information to file taxes to get a return. Corine then asked for my date of birth. I argued further that it wasn't necessary and not the point of why I called, but she wasn't listening. Eventually I asked for her name again which she refused to give, then asked for a supervisor which she said she was. This whole time I was under the impression that I was talking to someone from a generic HR block call center and not the actual office. As I was demanding to speak with someone higher Corine just hung up on me. I called the number back hoping to speak to another representative (again thought it was a call center), and got ahold of the secretary. She was amazing and actually listened to me and we figured out what the issue was and she listened to my concern about someone attempting to use my personal information to get a return. But unfortunately after I learned the first person I talked to was Carine the tax pro, I have very little faith or trust that she is willing or competent enough to check information if she couldn't even verify the customer's info that made the appointment (assuming it's the real person and not a fraudster). I do plan to file a complaint with HR block directly as well.
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May 2022 by Tommy Danao
Exemplary customer service and convenient speed I was very pleased also simplified explanation of the whole process.
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May 2022 by Arion Carter
My taxpayer was very precise & concise.
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April 2022 by Nancy Pappas
Great folks they get the job done.
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March 2022 by Amin Huett
Consultant did my taxes last year, I asked how can I avoid owing this year..needless to say I owe 6,500 for 2021, I was not given the proper information and I was charged $235.00
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February 2022 by Dawanna Glover
Ms Frida was very nice and helpful
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April 2021 by Brandy Fahy
I stopped in here with my fiance. She went in first. They were so rude to her, refusing to answer questions, wouldn't tell her their names, and then told her she wasn't allowed to wait inside until I got there, even though it was bitter cold out that day. Once I arrived, I asked for the same service my fiance needed, and although they told her they were unable to help her, they had zero problem when they thought it was me that needed that service. The older white gentlemen ended up apologizing to my fiance before we left, which was much appreciated, and reciprocated. All in all, my recommendation is, go to the H&R Block at 5 points instead (Where Cottman & Rising Sun meet).Side note: If you hadn't ascertained so from my comment, my fiance is of color, and I am not. Also, she presents masculine and I do not. I don't know exactly WHY I was treated so much more favorable, because my other half is much more personable and polite.
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April 2021 by Mark Paton
Great job. Dropped off with Carine. She did everything and everything the way it was supposed to be done. Highly recommend
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April 2021 by Angel Reyes
She's was very kind very helpful respectful.
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April 2021 by K Cole
My tax lady was very helpful
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March 2021 by Serena Moore
Tax preparer is very sweet and explains everything, and she listens and understands our concerns when we questions.
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March 2021 by Maisha Taylor
Great service always.
