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March 2024 by Alexander P.
Pro-tip: always start at the registers, get an ice cream to stave off any pre-shopping hangries and whisk by the clearance section first.
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February 2024 by Maggie J.
Great place for if you want to get an idea for the look of how you want your room to be, but home depot and American Furniture Warehouse for the purchasing.
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February 2024 by william shaw
Ralph is a gem! My wife and I own a business at the Wilmington Riverfront. We came in looking for furniture as we recently renovated. Ralph went above and beyond to help us. Keep this one around IKEA!
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February 2024 by Charlrs ChuckyD
Was visiting for first time with my grand daughter she liked it very much so did I as Sunday afternoon stroll
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February 2024 by Christian Hernandez
Great location, very organized, clean and huge store. You get lost in the shopping experience. Weak wallets beware.
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February 2024 by Joshbosh26
They have some improvement to do.1)I ordered a bookshelf delivery and it said it would be delivered 2 weeks ago. I understand being busy but don't give me a date and not even come close to delivering.2) After the pandemic they would not serve me meatballs because I didn't have my drivers license. Imagine a world where you need a credential for food.
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January 2024 by Ahmed Hawt
Nice place for furniture. Bad Place for Ice cream
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January 2024 by Janice Page
First time. Loved it.
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January 2024 by Dima Kazimirov
Every time we visit they develop a new set up which is exciting to see!! Staff is always friendly! IKEA has it figured out!
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January 2024 by Timothy Davis
In person, the Returns waiting line was slow. I tried to call before arriving in person to ask about needing the specific credit card used to make the purchase for refunds, but was on hold for 20 minutes over the ohone so I ended up getting to the store before anyone could help me over the phone. The length of the process made me just take the refund via a gift card instead of doing another trip (was returning something my fiancé bought via Apple Pay). The lady working was friendly but the policy wasn't the greatest and it looked the they were understaffed
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January 2024 by Michael Kyle
Need to train for customer service
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January 2024 by Harry Meadows
bad experience, online pickup is a mess. staff barely acknowledge you
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January 2024 by james sima
Horrific experience /Received email/ your bed is ON TRUCK! WILL BE DELIVERED TODAY!!REARRANGED my day. Dismantled my current bed......10.10PM. BED NEVER ARRIVED....customer service now said.....Bed never made it onto ? TRUCK...
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January 2024 by Ye Liu
Hassle free and meatballs!
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January 2024 by Steve Goss
Terrible customer service. Computer system on self checkout allowed me to manually enter a table that had to be picked by warehouse people. I completed the purchase and the warehouse guy said I had to go to customer service because it was entered wrong and he didn't have the order number. I try to que up at customer service and rude lady named Emily tells me I have to scan a QR code just to wait in line. I jump through the hoops on my phone, and a second later she calls my name. I was one of 3 people there. She then yells at me and says 'you did it wrong and I have to return the item and give you a gift card, then you have to repurchase it at the checkout area.' I said 'how was I to know any of this?" The system allowed me to do it wrong. She then scolded me and said I have to see person up there, pointing to checkout. I said 'arent you a person?' and got nothing. After waiting in line again at checkout an actual helpful employee got my purchase re entered and another 10 min wait till my table was picked for me. Never shopping at the Philthadelphia IKEA again. Baltimore is way cleaner with employees that don't suck.
