Knickerbocker Properties

Hours: Knickerbocker Properties, a long-standing leasing agency serving the Philadelphia rental market, has earned a mixed reputation among its tenants. While the maintenance team is praised for their prompt and attentive response to various issues, the quality of the work performed has been a subject of concern for some. The onboarding process is described as easy and smooth, with the staff, particularly Tom, being responsive and respectful in their interactions with customers and tenants. However, the overall experience seems to vary, with some tenants reporting a change in the agency's approach once they become tenants, particularly during the exit process. Maintenance requests are generally handled well, with the agency quickly addressing concerns and ensuring the apartment remains functional. Tenants appreciate the team's professionalism and the fact that they leave the apartment clean after completing their work. Nevertheless, some tenants have expressed dissatisfaction with the quality of the work done, citing issues like unleveled floors, misaligned electrical outlets, and even a mice infestation that was not adequately addressed. The agency's apparent reluctance to acknowledge any shortcomings or mistakes has also been a point of contention, with tenants feeling that the agency prioritizes its own reputation over addressing their concerns. Additionally, the agency's practice of consistently increasing rents annually, without corresponding upgrades to the common areas, has been a source of frustration for some tenants. Overall, Knickerbocker Properties seems to excel in the timeliness of their maintenance response, but the quality of their work and their customer-centric approach could use improvement, according to the reviews.

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1. Philadelphia, Pennsylvania