-
May 2023 by Jamaal Harris
The lady was nice but not informative.I was charged for things not discussed When I was aware and wanted to cancel my return they denied it I’m waiting to here from manager to come to an agreement
-
March 2023 by Melissa Brisbone
Yetevia Mangum was an understandably manger , she took her time , explained everything well and made sure I understood everything I signed ! I will refer her to all of my family and friends
-
March 2023 by malik davis
She was punctual, fast accurate, corrective me on my wrongs very helpful, and I would recommend her to run for state Senate
-
February 2023 by Felicia Nathaniel
Extremely helpful as soon as you walk thru the doors...They really make you feel at home... I was Extremely happy and excited with my experience, I will b coming here from now on, I must become apart of this trusted family, that's exactly what they make you feel, like family... Thank you!!!
-
February 2023 by Classic Man TV
Josephine was excellent and professional. She had patients and took her time making sure she heard every word you said. And making your your experience was pleasant. Please if you need your taxes done. Go and and ask for Josephine
-
February 2023 by Candy Gladtobblessed
It was fast and easy to find. Parkng was easy too. I'm glad I choose them I was in and out within a hour. I was pleased with the service. The ladies were very nice and respectful. I would recommend someone to go there too
-
February 2023 by paula Newsuan
First time here and I will definitely come back next year. Really nice and friendly staff. Fast and easy service.
-
February 2023 by Crystal Hopkins
Very professional. Helped me with everything that another tax office messed up. Very clean, big, and welcoming, I felt so comfortable. I would recommend as I will be coming back next year
-
February 2023 by Tone
Josephine did an outstanding job took the time and went over everything where I could understand it excellent worker
-
February 2023 by The Real Taylor
I was so mad at first because I thought they took all my taxes. But in reality I didn’t understand all the taxes being taken out and how they counted with filing my taxes now. Everyone helped me so much even with me being furious. I appreciate them and this is my second time filing with Liberty Tax. I love it here!!
-
February 2023 by alexsandra guzman
Ms.Yetevia Mangum was a charm to work with. She was very attentive and fast with her work. I’ll definitely be coming to Liberty Tax again.
-
February 2023 by Carl Sizer
Very helpful very clean place a business very beautiful attitude very satisfying neither have more people working like these young ladies that's working for Liberty
-
February 2023 by Dimaris S.
The new manager from liberty taxes from broad and spring garden she is the best without counting her team .Thanks you guys for the honesty, I have been filling my taxes for several years in there but never had a good experience but lady since the change the whole team ,I just loved them , thank you for the change.The best team , great customer service, reliable,honesty, work very well as a team,very polite,clean,very supportive people...do i miss anything!!! Love it there
-
June 2022 by Tony Harrell
I do not like to leave low-star reviews, but I have no other recourse.In April, I visited the Broad and Girard location of Liberty Tax and met with Ms. Yetevia Mangum for her to complete the 2021 tax return of my mother whom I legally represented. She was friendly and efficient, completing the return in three days. Naturally, I gave her the necessary banking information to charge her fee and process the federal tax owed. I recall seeing the fee (just short of $400) being charged from the account but got too caught up in personal matters to pay attention beyond that.In late May, I received a letter from the IRS stating that my mother’s taxes were underpaid, and that interest and penalties were added to the balance due. I emailed Ms. Mangum about the situation and asked her to contact me. A day later with no response, I called the office on two subsequent days and was sent directly to voicemail.I decided to take a closer look at the situation and came to realize that the payment due was never sent. As one might imagine, I was upset that the basic task of transferring funds was not done. But with no response from Ms. Mangum, I felt compelled to make payment myself and absorb the unanticipated charges.I have seen some positive reviews of this office, some of which referenced Ms. Mangum in a positive light. It is unfortunate that I did not receive the same benefit on behalf of my mother.
-
June 2022 by Tony H.
I do not like to leave low-star reviews, but I have no other recourse. In April, I visited the Broad and Girard location of Liberty Tax and met with Ms. Yetevia Mangum for her to complete the 2021 tax return of my mother whom I legally represented. She was friendly and efficient, completing the return in three days. Naturally, I gave her the necessary banking information to charge her fee and process the federal tax owed. I recall seeing the fee (just short of $400) being charged from the account but got too caught up in personal matters to pay attention beyond that. In late May, I received a letter from the IRS stating that my mother's taxes were underpaid, and that interest and penalties were added to the balance due. I emailed Ms. Mangum about the situation and asked her to contact me. A day later with no response, I called the office on two subsequent days and was sent directly to voicemail. I decided to take a closer look at the situation and came to realize that the payment due was never sent. As one might imagine, I was upset that the basic task of transferring funds was not done. But with no response from Ms. Mangum, I felt compelled to make payment myself and absorb the unanticipated charges. I have seen some positive reviews of this office elsewhere, some of which referenced Ms. Mangum in a positive light. It is unfortunate that I did not the one here or I may have made a different choice on behalf of my mother.
