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October 2025 by Max Pulcini
Great Product, Frustrating Delivery Experience
We’re very happy with the quality of our Lovesac couch — it’s a beautiful, high-end piece that feels well-built and comfortable. We were only able to afford it thanks to a Labor Day sale, but the product itself absolutely meets expectations.
Unfortunately, the delivery experience was a nightmare. When we purchased, we were told to expect delivery within 1–2 weeks. Excited, we fast-tracked painting and prepping our living room, even paying extra to get our contractor in on short notice to be ready for the couch’s arrival. The 1–2 week window worked perfectly with our upcoming travel plans in late September and October.
Instead, the couch arrived five weeks later — right in the middle of our trip. Because of the delay and lack of communication, we had to pay our contractor for two additional days to be at our house while the packages were delivered over multiple days. We reached out to Lovesac twice for updates but received no clear answers until tracking information appeared unexpectedly the day before delivery.
To make matters worse, the shipment came from a nearby Pennsylvania warehouse, which makes the long delay even more confusing.
In the end, we love the product but wouldn’t recommend the delivery experience. For such an expensive purchase, the lack of communication and transparency made what should have been an exciting experience extremely stressful.
I’d suggest improving communication and transparency around shipping and delivery timelines. If delays occur, proactive updates and clear explanations would go a long way toward managing expectations. We would’ve appreciated more consistent tracking information and notice about changes to our delivery window.
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September 2025 by Nick Wagner
Once you sink into one of their beanbag chairs, you’ll never want to get up. The store is bright and inviting, and the staff is always happy to help you find your perfect fit.
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September 2025 by Jim Witherell
Friendly and low pressure staff. Oscar and Michael are fantastic! We’re looking forward to having our stuff ship and arrive.
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August 2025 by Leon Schmidt
Once you sink into one of their beanbag chairs, you’ll never want to get up! The staff is super helpful and the showroom is full of clever ideas for making your home extra cozy. Shopping here is just plain fun.
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June 2025 by Jack Jephson
Terrible store - do not order with them.
Items were listed as in stock that were back ordered 12-16 weeks. I was not notified till I called asking why I never received what I paid for. Admitted they are in the wrong but won’t return money for 10-14 days per company policy.
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January 2025 by Roselyn Fontanez
We ordered the love sac pillow accent chair on November 17 2024 and still haven’t received the chair part. Online it says 4 to 6 week when we were in the store we were told December 26th. After calling today they said delivery is January 26th but they have no tracking for it or anything. Then the representative tells me the order for the chair is 10 to 12 weeks which we were not told and that would still mean we should have gotten it at the 10 mark time frame. This is beyond ridiculous. We ordered this for our new home and this is not a cheap piece. I expecting more efficient service or for someone to be able to tell me an exact date at this point but all I got was give a few more days. I was so excited for this piece but at this point I’m just super frustrated and will most likely not ordered from them again.
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January 2025 by Alan Logsdon
We haven’t received our couch yet, but if it is anywhere close in quality to the customer service we received from Michael, it will be worth its weight in gold.
My wife and I had been looking at Sactionals online, but wanted to go into the store and see them in person. When we walked in, Michael greeted us with a smile and asked if we knew what we were looking for. We had a good idea, but he helped us fill in what we needed help with. There was absolutely zero pressure. To the contrary, he told us that if we weren’t sure that we wanted to buy (I was, my wife was on the fence), we should go home and think about it. In the end, we bought our Sactional and are very excited to receive it.
If you are considering a Lovesac purchase, go and see Michael. He will take good care of you.
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December 2024 by Kristin Cherry
Oscar was great at configuring the perfect couch for our family! He was very knowledgeable about the product and gave me piece of mind when selecting the right couch! We absolutely love our sactional ❤️
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November 2024 by Carly Faltraco
Sharon, Sophia, and Oscar were fantastic, so excited for our new sactional. Staff here was very helpful in making sure we setup the best configuration for our home
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January 2024 by Tommy Le
I loved the customer service. The people at walnut street are the best!
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January 2024 by Yenely Barrera
the guy there was nice we made a couch out of those blocks but we did not get anything just that guy was super nice!!!!
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December 2023 by Milad Alaeian
Amazing
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November 2023 by Roof Doctor
Oscar is amazing
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November 2023 by Brad Moran
This LoveSac location is great! Very helpful staff who will help you find the right fit for you
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November 2023 by Danielle Molloy Spaeder
My lovesac experience was nothing shy of easy, fun, and memorable! I am so thankful for the team at the Walnut location who answered every question, fixed every problem, and even helped me save some money along the way. This store has good energy, good deals, and even better employees. Thanks for helping me buy my dream couch!!!!
