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July 2021 by Peter H.
Perhaps the worst customer service at this pharmacy that I have ever experienced. They appear to be overworked but also don't seem to have any understanding of how customer service works. I had a simple prescription that I needed to transfer from another pharmacy that isn't covered in my network. I've now been to CVS 5 times and still don't have my simple prescription filled. I went this morning and they weren't open yet an hour after posted hours. I went tonight and the pharmacy was closed 45 minutes before posted closing time. I have spent over an hour on hold the last few days as well. I'll never go here again. I do think corporate needs to take accountability here, feel somewhat bad for the staff as they appear poorly managed, overworked, etc. But also - have some pride in your work and show some concern for customers.
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July 2021 by L T.
Awful customer service! No one acknowledges you when at the pharmacy. They are rude when you ask a question end no one wants to work! Sad!
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May 2021 by Jenrayac ..
My 15 year old son had a vaccine appt that I had scheduled 5 days prior at this location; the timing was extremely important for his schedule and ours, as we work full time. On the morning of the appt day, the pharmacy called us to cancel due to vaccine unavailability. Yet when I looked on the website, there were same day time slots available - so I rebooked and then tried to call the pharmacy to confirm. First I was sent to a national CVS rep who kept telling me if I had an appointment, there was vaccine, no matter how many times I tried to explain the situation. Then I finally got the pharmacist (Alex Piccone), who confirmed there was no vaccine today, and who also refused to offer any assistance in transferring my son's appointment elsewhere, other than giving me a number. I then called that number, and was told by that pharmacist that they couldn't help us, even though my son did have a confirmed CVS vaccine appointment in the system. Bottom line, we are driving 20 miles to a Walgreens today, CVS does not honor vaccine appointments made 5 days in advance, and their pharmacists are of no assistance when things go wrong.
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November 2020 by Amanda L.
I have scheduled two covid tests and twice I got to the window and a sign said the system was down. You sent me emails and texts reminding me of my appointment....why couldn't you tell me that it was cancelled??? I dont have a car and it is really hard for me to make this happen and then you can't get me in earlier at another site. Really frustrating
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October 2020 by Julie H.
Everyone should get a flu shot but not here. Appointments, I was told, "are a fallacy" and walk ins were taken before several of us who were scheduled- purposely to avoid spending extra time in a crowded pharmacy during a pandemic. 40 minute wait. Not ok. Front of store is always fine- no prob getting my Reese's.
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October 2020 by John E.
I notified CVS Corporate Offices that the pharmacist, John, may benefit from some mental health intervention. It was also suggested to me to submit a formal complaint to the PA License Board of Pharmacy which should initiate an investigation into why it took 15 days, 17 contacts, with multiple calls to corporate and my insurance carrier, CVS Caremark, to receive pain medication following a knee replacement surgery. This pharmacy goes way beyond not giving a damn. I was accused by John of receiving the medication a week prior, even though their computer, CVS website, and Caremark all show that the Rx was never filled. My phone log shows I spent over 3 hours (mostly on-hold) trying to resolve the issue. I finally got my medication; now it's off to a different pharmacy. Bye, bye John and your f*ed up attitude!
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September 2020 by Cheri B.
This pharmacy has taken rude customer service to new heights. I give this pharmacy A LOT of business, but they couldn't care less if they keep it. The pharmacy staff (one woman in particular) is EXTREMELY rude. They don't answer their phone. They always screw up the auto-refill stuff so I have to go in. Their drive through is often closed. There are long lines. They just suck. Not sure what happened because they used to be great. New management? New pharmacy management? They were looted during the "riots" and have used that as an excuse for horrible customer servivce. I am taking my business elsewhere.
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July 2020 by Chase M.
After living in this community for the past 5 years one of my daughters few joys have been walking down the street to buy things from CVS. This evening an employee robbed them of this moment of freedom by sending them away and reprimanded my teenager in the process. They returned home disturbed and unusually quiet. After learning of what happened, I returned to the store to speak with this employee. I asked for an explanation of the policy at which point she became defensive, accusatory, and then proceeded to threaten to call the police. Denying me the right to purchase any items and Kicking me out of the store while pretending to call 911. As a black man, I am not averse to this treatment but as a father the entire experience has been numbing. Given the current climate, to which my children are also aware of this seemingly light encounter has chilling and lasting impacts on people who look like us. Unable to share the same privileges as others in my own neighborhood. This employee should not be allowed to represent your organization or at the very least needs to be properly trained on how to interact with black children.
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February 2020 by Catherine D.
I work at a dentist's office and phoned in a prescription. The pharmacist was unpleasant to speak with-- he seemed as if he was trying to rush me off the phone because I couldn't fax the information to him, and the pharmacist spoke a mile a minute and it was hard to understand him. I understand if it was busy, but you still have a job to do and as a pharmacist, it's incredibly important to do it right. He ended up having to call back a second time to fix a mistake that could have been avoided had he took his time and not rushed me off the phone. He abruptly hung up twice without letting me know if everything was correct or when the prescription should be ready by. He was going so fast I had to ask him to repeat things. Unfortunately healthcare providers normally can't choose pharmacies, but for patients/anyone who can, it's better to go somewhere more pleasant & attentive.
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November 2019 by Daniel Q.
When I walk in I asked for something I knew they had was rudely told "we don't have this, bye!!", then I looked in the isles and found it myself. Truly horrible customer service, worst cvs ever. Avoid at all costs.
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December 2018 by Molly L.
I drove from center city 25 min to pick up my special order prescriptions. Pharmacy was not open even though they advertised open until 1800. Staff were rude and did nothing to satisfy my concerns or help me. The pharmacy staff were giggling behind their screen and yelling rudely at the customers waiting for their medications stating "there was an emergency ". Store manager was not helpful. Furthermore the pharmacy hours are not good. They should open at 0800 and stay open later until 2200 if they want to stay competitive and help keep customers like me with excellent insurance coverage.
