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December 2023 by Mark B.
Bought a motor for my fluval fx4 failed afyer two weeks. Contacted them on their website no response. Customer service is non existent after purchase. All about the sale and then forget the customer . Won't buy from them again and I don't recommend anyone do. If I could give no stars I would
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September 2023 by Shelly V.
Justin was very helpful in the bug bar. Great selection of critters. I purchased night crawlers for fishing. These worms were alive and fresh.
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September 2023 by C M
Do not shop here. They sell faulty equipment !!!!!Spent $100 on a tank that included a filter and within 3 weeks my filter is no longer working. They have a 30 day return policy on unused items… how am I suppose to know the filter works without using it???Called and asked for a replacement and they told me there’s nothing they can do. I need to buy a new one.. I’ve spent almost $500 in here within 2 trips. They now lost a returning customer over a $15 filter they could have replaced. Learn to do better business.
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September 2023 by Benjamin Riddick
I will go off of my last experience on 9/11/2023. Purchase 14 fish from Monster Pets on 9/6/2023, of this purchase was 5 Corydoras in which 4 died on the morning of 9/10/2023. I returned to Monster Pets on 9/11/2023 to inform them that the 4 fish had died, that I had video and all the other fish purchased on the same were doing perfectly well. Their fish manager or whatever he calls himself became very hostile and rude. I was still going to purchase other fish anyway but just wanted my 4 Cory's replaced. I still purchased 6 more fish and informed him that he just lost a 5 year loyal customer in which he replied he didn't care. Well Monster Pets, had to leave your store before anything escalated being that your employee doesn't know how to communicate with people. I definitely will not be returning
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September 2023 by Sammy Pounds
A large selection of fish for your aquarium the young ladies is very polite and helpful they need to know more knowledge of the sex of the fish maybe you some education of know what they're selling but other than that it's worth going to
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August 2023 by Carly M.
Do not shop here. They sell faulty equipment !!!!! Spent $100 on a tank that included a filter and within 3 weeks my filter is no longer working. They have a 30 day return policy on unused items... how am I suppose to know the filter works without using it??? Called and asked for a replacement and they told me there's nothing they can do. I need to buy a new one.. I've spent almost $500 in here within 2 trips. They now lost a returning customer over a $15 filter they could have replaced. Learn to do better business.
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August 2023 by Elisa Austin
Definitely one of my favorite pet stores I love all the co-workers but my favorite is Mel she always helps with me anything and everything I need for my bearded dragon she's the best ever
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August 2023 by Mary I.
If you are a tropical fishkeeper, this is a great store. Their tanks are clean and well-kept, and they have a wide variety of healthy fish and plants. The employees in the fish department are more knowledgeable than I have seen at most other stores. The store also carries reptiles and small animals and sells products for dogs and cats and has a dog-wash area in the back. We have only bought fish, plants, and dog treats here, but every time has been a good experience, and we look forward to stopping in when we are in the city.
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August 2023 by Brett H.
Absolutely horrible. Me and my best friend both have multiple fish tanks and have bought tons of fish from Monster. My boy had 2 fish out of 8 fish die the day he got them and when he brought them back they wouldn't replace it. The worst part is they tried to say his water was really bad when he tests his water all the time and all the other fish are extremely healthy. After that we went online and multiple people said they have gone there and the water tests have mysteriously been way off compared to the water they usually have. Looks like they are tampering with peoples water tests just so they don't have to replace them. They lost 2 customers that have spent 1000s of dollars there over replacing 40 dollars worth of fish.
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July 2023 by Kara Duff
They almost always have what I'm looking for but I recently bought some gourami's here and they had ich and it spread to almost all my fish. I do have a quarantine tank FYI. Currently in treatment mode. Hopefully I can heal them.They wouldn't let me pick the specific fish I wanted, which is a little annoying. I used to work in the fish department of a pet store and always let customers pick their fish. Also, a little overpriced but overall not horrible (unless all my mature/veteran fish die from ich).
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July 2023 by Lisa A Maggiolini (Dr DoLittle)
I took my senior shitzu there for the self wash and it was very convenient..I also bought her a new collar and leash..
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July 2023 by Eric S.
Inappropriate care of their animals. Stingray literally falling apart from being shredded by an inappropriate tank. Reptiles and birds have poor living conditions and wrong lighting. Staff are rude. Shop anywhere else, iLLexotics or Jay's exotics, or even petsmart/petco are much better choices.
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June 2023 by Bukhari Ibn Miles
This is the best box store aquarium in Philadelphia, even has all the fish any aquarium hobbyists would want mostly. I love this spot.
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June 2023 by Erica
Absolutely love this place!! #ilovemychihuahuas #ilovemydogs
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May 2023 by Julie Y.
had bought what they told me was a baby irn bird. i did everything i could to work with this bird (which was never hand tame, i was not told that) and it was the most nasty bird then it stopped eating so i took it back after fighting with the store they kept telling me i have to give the bird more time. mind you, you only have a week to exchange the bird so they finally allowed me to bring it back after not eating. gave me store credit, because they had no other birds to exchange it for. told me to keep calling to see when new birds come in. i have been calling and the staff is being nasty like it's my fault that they don't have birds. now i have a almost 1k store credit for nothing bc i keep getting told they don't have anything available. and what they do have is in the back and not been handled and is scared to death of the staff just changing its food. please don't go here they don't take care of their animals. and i just put out a thousand dollars and have an empty cage sitting here
