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December 2023 by Helen Ovecka
Very helpful
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September 2023 by Sharon O. Tiga
I’m delighted to say it’s one of the banks I recommend for anyone.
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July 2023 by Hootie 00
I was a customer. Currently I am moving my accounts to a new bank. I had been with this branch for 17 years. Over the time I have watched as the product and the customer service went down hill day after day, year after year. I had referred several clients and friends to this branch. Not a single one is still a customer. The last straw happened when a client was denied withdrawal of his money for over a month. When I tried to intervene, the staff didn't now what was going on and refused to give me contact information for the manager, who evidently works at another branch. It is very sad how far this branch has fallen. But refusing to give a customer back his money for over a month is just inexcusable.
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July 2023 by Chris H.
I would not put my money here. I just don't get the feeling anyone at the branch knows what they are doing. Basic transactions take forever, way longer than any other bank. Must be one reason you never see anyone in the place. When you ask for a manager there is never one around.
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July 2023 by Jose Rios
It's a good bank ?
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April 2023 by Dr. Nasr Alshaikh
Very bad managementDealing with customers in a very bad way
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November 2022 by Colleen Terra
This branch is so helpful. And never a wait
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November 2022 by Michael Berezin
The staff doesn't want to work.
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October 2022 by Henry A.
The worst bank I've ever had, I went to the branch to withdraw part of the money I saved and after an hour asking questions they told me that they don't have ten thousand dollars in their branch and that I can't withdraw that much money. money that I have saved and that supposedly appears available in my account statement.
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November 2021 by AnnMarie Davis
If I could give zero stars I would. The management team at this branch is a joke. Cassandra told me she was too busy to work with me when I had a SCHEDULED APPOINTMENT. I tried to file a complaint with her manager Brandon Smith who ignored me for a whole week until I emailed the regional manager. He then left me a voicemail telling me how he was purposely ignoring my calls. I will never ever go to this branch again. MyLoan closing was postponed for days which completely messed up my finances more than they already were (the whole point of the loan) terrible terrible experience
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July 2021 by robin cahoe
They are wonderful people and responsible of what they do every day.
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July 2020 by Account Removed
I made an appointment to speak whit a banker on the phone 2 times and they never called or not even answer the phone , weird bank
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June 2020 by Thaiyanah D.
A hot a** mess they tellers need a customer service class we were racially profiled once again and the older white lady said we can't get get our money because she don't know us. I deposit and withdraw from this bank frequently the audacity. I will gladly take my black dollar elsewhere
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June 2020 by Aaron M.
Worst customer service ever. Racially profiled by the lady in drive through. Was told I couldn't withdraw from my account with just my I.d and debit card because she didn't know me. Went to the back, called my phone from an unknown number then came back and said the number on file doesn't work. I showed her the missed call and why I didn't answer because I didn't know the number. She said she would call again I have to answer but never called an proceeded to search through my account after 20 minutes before finally giving me my money.
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May 2020 by Wal El Patron
A good bank however, Austin Hall who works for Operation Hope which is an organization affiliated with this M&T branch that does credit improvement counseling is very nasty , unprofessional, uncouth ignorant, impertinent, inept ,immature ,disrespectful, and rude. Austin is very condescending, laughs throughout the appointments ,and clearly doesn't take either his job or especially his clients seriously amoung other disrespectful actions. If you are looking to improve your credit, I definitely wouldn't recommend meeting with Austin Hall .Just an amicable warning to the Google Community.
