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October 2023 by April Qiu
I was there to return an item I ordered online. The young lady there didn't want to do anything; she was mean and lazy. Another gentleman came over to help and provided options. He delivered perfect customer service, and I am thankful to him! However, I won't go back if that lady is still serving there.
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September 2023 by cortland brown
Came in this store today at around 1:35 pm. This staff is completely unprofessional & rude. 3 people on the floor and no one spoke. I walked up to all 3 employees with a shoe. When the employee who never said a word to me handed me the shoe he still said absolutely nothing… handed me the shoe in silence looking me dead in my eye.. so rude. I typically would’ve walked out but I needed to buy a shoe. I hated having to Make this purchase.
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May 2023 by Phil Stone
The vibes are just off here lol. The only words I spoke to the employees were "hi" and "can i see these in a size 11?" And it's like I RUINED their lives ?.
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April 2023 by Antoine Gist
I came to this store at 3:15 pm on a Monday with my elderly mother who has feet issues, I was returning a pair of New Balance shoes in a men’s 9.5 4E the price of the shoes were $154.99. I purchased them online. My mother tried on the women’s version of the shoe in a woman’s 10 after trying on a 9. The woman shoes cost $84.99. I was given the shoes not knowing that there was a difference in price. I only realized it was a difference in price until I went home and checked on online. I and my mother were taken advantage of for sure. I will not be shopping downtown,because parking is outrageous expensive,but I definitely won’t be going to shop at this New Balance store again.
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April 2023 by Joshua Newstadt
Excellent hospitality from the store manager and team every visit I’ve had at the Philadelphia location. Thank you!
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March 2023 by Nawal
The staff were so helpful and patient with me as i went through so many different shoe styles. Have fallen in love w hoka thanks to them. Will most likely come back after I wear them out lol.
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March 2023 by Jim Dymond
Great store with great staff. Rubin was especially helpful with my 85 yr old aunt ...helping pick out sneakers for her exact needs
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March 2023 by Jennifer Walker-Crawford
Very poor customer service. I felt uncomfortable simply asking for a different size shoe. Definitely won’t stop at this location again.
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December 2022 by Moses Cotton #1
The sales person Sister Bri was very knowledgeable of what we described to her relayed by the podiatrist. The shoe serves all the recommended needs. Thanks Bro.?
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November 2022 by Avery Schneidt
Great experience, super friendly employees. Got my first pair of wide shoes after using the foot scan and comparing against a normal width pair.
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October 2022 by V.
Cool relaxed atmosphere for shopping. No pressure sales people that are down to earth....no "airs" here. Return a sneaker with ease.
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October 2022 by David Raymond
Wide selection of NB and really helpful staff. They had a shoe I wanted but not in my size, 3 days later it was at my house. Geat customer service.
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August 2022 by Alexis Smith
Service was great and very patient with letting me try on different sizes and types. They don’t have nearly as many womens shoes as mens, but that’s not this locations fault.
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August 2022 by Ray B
Bri is such a dope manager!! She is extremely patient with her customers and her knowledge is unmatched!!
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July 2022 by Norman Bonk
I love New Balance sneakers! Prayers.
