PACIFICO AUTO GROUP is a reliable automotive service provider known for its commitment to customer care and safety, especially during challenging times like the COVID-19 pandemic. The business remains open with strict hygiene measures in place to support vehicle repairs. Customers appreciate the helpful staff, particularly Alex and Carlos, who go above and beyond to assist, ensuring timely service for urgent needs. Many clients have praised the efficient and friendly service, although some have experienced delays, such as waiting longer than expected for scheduled appointments. The dealership offers a range of services, including installations like anti-theft software, although there have been instances of miscommunication regarding required repairs. With an emphasis on transparency and customer satisfaction, PACIFICO AUTO GROUP has built a loyal customer base, with some returning for multiple vehicle purchases and enjoying additional perks like lifetime engine coverage and free car washes. Overall, the dealership is recognized for its good service at competitive prices.
Given a lot of issues communicating within the greater Ford organization, Matt made a great effort to find the part for my car and get me back on the road.
May 2025
Took time 2 find a selection 2 fit my budget standards and affordable coverage package additions within reason ensure my personal interests were are met transparency
September 2024
Extremely professional with excellent service and competitive pricing. They were direct and efficient, never wasting my time, and went above and beyond to ensure my satisfaction—even offering to take me to the airport while my car was being repaired out of sheer goodwill. 10/10 service!
