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March 2024 by Antoine Barnes
Great customer service. You gotta try the electric van.
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February 2024 by Shay Ankori
Good customer service very bad truck
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December 2023 by Michael Saier
The truck was perfect for my use and keeping it for the week was almost the same cost as a few days. They hit my credit card up on day one then I actually got a refund when I returned it. What a pleasant surprise.
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August 2023 by SteveN
Really good company to deal with..clean up to date equipment
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June 2023 by Sobur Hoque
They have the worst customer service ever. Never answer the phone. If they do they do they’ll you’ll have talk to service department then service department never and the phone you hang up and call service department they’ll say you’ll have to talk to rental department. It’s really hard to do business with them. I think they’re making good profits that’s why they don’t really give damm about the customers. I wanted leave another review but I don’t an option. I’ve called the number Penske 1. Provided by the owner but didn’t get any help at all. So I’m just returning one the Penske truck I have. I still have 2 more that I’m using. Hopefully those 2 trucks when they need service they’ll do the service if they do the same thing like now I’ll return them too and maybe go to Ryder or some other rental provider.
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April 2023 by Alec Creteau
UPDATE: I responded to the emailed Penske survey with the same information, a bit more detail, and was called by another Penske rep who resolved the issue and refunded the overcharges for fuel and an extra day. I never heard back from the billing department, but at least the issue was resolved and the charges reflect accurate, quoted information. I will keep the one star as this inconvenience should never have happened in the first place.I was significantly overcharged for my recent rental for multiple reasons. I was charged for an extra day despite returning the truck the same day, as well as for 4 gallons of gas despite only traveling 8 miles. The truck was never idled in my possession, and the gas gauge only moved slightly below 10/16, it never went down to half as the check-in reflects. I returned the truck the same day, but the check-in reflects returning 2 days later which was inaccurate. I called and an adjustment was made for the additional day, which does not add up to the difference. I called again about this discrepancy and was provided a billing email, to which I have sent all relative information to hopefully receive a refund. I will update this review accordingly, based on the response from the billing department.
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April 2023 by great offers
Good assistance with the vehicle being dropped off
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April 2023 by Joe Hall
Truck was supposed to be ready Wednesday. Couldn't get it until Thursday. But great service.
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December 2022 by Lia Piazza
I rented a one way 20' +ft Penske truck and returned it to Rich's Service Station on Main Street in Swoyersville, PA 18704 with a full tank of diesel fuel. They decided to go ahead and charge my bank account $143.00 for fuel. I have contacted them several times, provided a receipt and have not received a refund. Use UHAUL. They will email you additional charges rather than just steal it from your account.I've reported them to FTC as well as BBB.
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May 2022 by Jerry grizzly
Great place to do busses . Reservations are made quickly the staffs on point the trucks as clean and the place is neat and organized.i have no problems coming here smooth operation. The guy mike is alway so helpful and has the place Tightly managed . No hassles or worries all always
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March 2022 by LYNDA D
We rented a 16 ft truck to move. The previous driver refueled the truck with diesel and it broke down after driving 60ft.. Penske towed the truck back to their facility where a skilled tech repaired it and had us driving again within a few hours. The crew that helped us was professional and efficient from the start. Here's hoping the rest of our move goes as well!
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December 2021 by Genesis Yachnik
Saved a TON of money using Penske instead of Uhaul moving across the country. Like... over a thousand dollars saved. The 22' truck for 5 days including the non-refundable insurance (not required but we got it just in case) was less than $500. Gas was expensive but that's expected. I had an issue with an interior light half way to our destination on the highway at night and called their customer service. They fixed it right away!! Relativity easy to drive. I'm 5'6" with some back problems and had no issues. I'll for sure use them again.
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August 2021 by Steve Tortu
Nice people and great service
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June 2021 by Donnell Brown
Good customer service good running truck
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June 2021 by Michael Donnelly
Fast easy service. Not like renting from uhaul