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February 2024 by Tina Berger
Great customer service
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February 2024 by Law J.
Great Customer Service w/ knowledgeable mechanics!
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February 2024 by Yusuf Insel
Very kind staff and very good service.I definitely recommend this place
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February 2024 by Edward F.
Honestly- they don't even deserve one star. I hadn't been here in over a year- the entire store is empty now- just the service area is open. No auto supplies/cleaners, wipers, or parts are available to purchase. I got a flat 2 blocks away- and dropped off the car around 8:00ish am. The service person was nice enough but obviously not trained to think outside of the box or just didn't care. We go over the tire- can't get my exact tire- NONE in stock (a very common size for a Subaru and either car- nothing exotic). Have a choice of a Good Year or Continental so I opt for Good Year. Drop off keys- they send you a text showing the progress of your car. A pick-up time of 2:45 was given- that even seems a little long for one tire to be replaced but I was nearby- and there's really nothing available in that area. To be clear- I dislike Pep Boys- haven't had any type of service there in over ten years and I had to go back several times when I just 2 bought tires there before- they can't even install tires correctly but I was out of options. Physically stopped by around 3 pm when i saw my car..and the app wasn't moving. The service person seemed shocked to see me obviously forgetting that the tire never arrived. How do you work there all day and not realize that your parts aren't in? She said she would call right away- I figure they are open to 7- I work nearby until midnight so as long as it got fixed it didn't matter, as long as it was today. I called back around 5 pm- the same story- "I don't know where it is. Do you want me to get the other tire? the Continental". NOPE- I'll be right over for my keys. Drove 8 blocks to my work and put the spare on. It's embarrassing seeing Pep Boys today- growing up in Philly- this was a top-notch PROUD business for years but now are living off their name. I mean they get NOTHING, right? How do they even stay open? I'm certain I could run this company better than they do even if it meant closing stores that can't get "good" help.
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January 2024 by Pablo Alarcon, Jr.
Dropped my car off at 9:30am and didn’t hear from Pepboys allday. I had to show up and ask for my car back an hour before closing (6:00pm). Do not bring your car here if you’re expecting speedy service.
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January 2024 by Abran Ramirez
Excellente service !!Friendly !!Professional!!I’m from New York and I highly recommend this Place !! Raul is the best !!!
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January 2024 by Nicholas Williams
Great service
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January 2024 by corey arana
I received the best customer service! I had a couple tires installed and was in and out in 1 hour. I’ll definitely be back for my next car service!
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January 2024 by Athena Fulay
Service was fast and informative!
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January 2024 by Young Gorilla World
Paula was the most productive and professional assistant manager - she assisted me with a significant issue and helped me find the fastest solution!
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January 2024 by Tyrone Hill
The team at Pep boys was really professional. Despite the bad weather we were having they got me in and out a little over a hour. I would definitely go there again!
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January 2024 by Nadia K
This location is great! The manager Paula was very clear and accurate with the wait time. She answered all my questions and was very sweet. There was a customer after me who was giving a bit of a challenge and she was just so professional and clear and took the time to explain everything to them. I was really happy with the service here. It is out of my way but the pep boys by me was too busy today, but I will come straight here next time because it was a really smooth experience and they did a great job.
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January 2024 by Victoria Mazzia
Came in here on a Sunday with a flat tire. Paula at the front counter was so nice and explained the time line and potential cost with me up front. There were a few other customers in front of me but there's a Dunkin next door which was very convenient. Wait time was about an hour which, all things considered, is great since I had no appt and it was super short notice. I'll be back if I have any other service needs
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January 2024 by Saeed Coleman
Needs progress in customer service
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January 2024 by M C
Very quick and efficient and polite staff!