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February 2024 by Deja Wolf
So today while at pepboys Phu at customer service offered exceptional customers service to me as well as every customer during my wait for my vehicle. I witnessed his interaction with other customers as well. He was very helpful and informative during the servicing of my vehicle.
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February 2024 by Evie Sims
Parts and services are over priced
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January 2024 by Milan C
I made an appointment in advance in the morning and was told over the phone it would be 1 hour just to put in my headlights . When i got there i was told it would take several hours and i had to drop my car off . The man at the service desk on Jan 26th was so rude and passive aggressive wouldn’t recommend.
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January 2024 by Alisha Brown
Julius (Supervisor), thank you for the courtesy call to advise that Pep Boys was booked late into the afternoon the day of my appointment. You suggested that I bring my vehicle in earlier than my scheduled appointment for tire nail repair.James, the technician assigned to my vehicle thank you for your prompt service.The entire team was attentive and courteous.Also, I was surprised Pep Boys provides complimentary free services that include free battery check, tire rotation and fluid level check.Very much appreciated.
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January 2024 by Reginald Williams
Thanks for the service, right on time!
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January 2024 by Philly Frank
Excellent mechanic. Friendly staff. Was done in time.
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January 2024 by Maryann Fortune
Received excellent services from the customer service representative. Tyler, my technician, was awesome!!
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January 2024 by Mervin Williams
Great service
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January 2024 by WE L
.long wait
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January 2024 by Kareem Lott
I usually go to the Macdade location and last year I needed to replace my brakes in order to Pass my safety inspection. They gave me a week to come back and get reinspected without having to pay for inspection again. I only paid for the sticker then. This year on island Ave I had to pay to be reinspected and for the stickers and I failed because of wiper blades and the trim of my front bumper hanging by about in inch from the edge. Why did I have to pay for something with little to no effect on safety? And when I called to reschedule, I was not informed I had to pay for my safety inspection all over again. I was told I would pay for the stickers. Then told because the guy who was helping me at the time was not the person I spoke to on the phone that I just had to deal with it. Eventhough they were quick, I will never return to that location. I'd rather wait a few hours than to be taken advantage of.
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January 2024 by Monique Sadler
Excellent service - Above and beyond. Thanks Kyle, Bill, Julius - you took great care of me. Thank you and Happy New Year!!!
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January 2024 by Romie Vill
If I could I wouldn’t select any stars to give this Pep Boys. This Pep Boys is really unprofessional. I had an appointment for a headlight needing replacing for my 2020 Jeep Compass. I recently had the same bulb serviced at another Pep Boys a month prior. When I arrived I was given an outrageous price for a bulb replacement totaling $467.99. I did not pay that price at the previous Pep Boys which was $68.76 and was a quick process. When I asked why was the amount so high when I previous got serviced at a Pep Boys he ignorantly tried to explain to me that they would have to take the front bumper off which was (false) alls he had to do was lift the hood and remove the bulb. When I asked if he could look at my vehicle to see that, that wasn’t the maintenance needed to replace my bulb he rudely said “no I’m not a technician and my price is final!!”. I was taken aback by his ignorant response but, remained calm and told him to have a great day. I will not recommended this Pep Boys to anyone.
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January 2024 by Laurie Esinger
Friendly and timely service :). I will be back.
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January 2024 by Vicky Goodin
Scheduled my appointment on line, easy, took my vehicle for inspection, easy, sent me up to date notifications before doing the work, easy, called to go over everything that was needed & or suggested..mechanic very approachable, staff was very polite & courteous..will absolutely go back
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January 2024 by Amber Smith
Best customer service, very professional