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March 2024 by Jay B.
I watched them scam an older gentlemen into buying additional services knowing he didn't need them. My oil change took almost 3hrs with an appointment, the tech blatantly lied stating he would give me a discount but fraudulently raised the charges on the bill only to take it back down like it was really a deal. They told every customer that their car was leaking oil including myself and I've never had any oil leaks or anything. They also never rotated my tires after I asked and they said yes, but marked my paper work as if they did. My tires are all still on the same side. This would be a last resort spot next time.
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January 2024 by Randy Burgess
This place is bad. Had to come back more than once. Found out my wheel balance wasn't done correctly and got it corrected somewhere else.
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January 2024 by Demetre Pough
Very professional and accommodating Team
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January 2024 by Melissa
Great honest mechanics. Love the new management at this location. Will be returning in future!
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January 2024 by Spell Breaker
Bad service they try to rip me off and give me a hard time made me lose work and money they will lie to charge you up told me I had rust on some bolts on my upper and lower control arm when I looked as I had to change my car oil there was no rust and the bolt look new there was no rust at all on any of the bolts the first night I got my car back from them it was squeezing and screaming and squealing at the brake calibers on the left-hand side due to them not putting my brakes on correctly I pretendedd like I didn’t know what they did because I took off the tire and looked myself I just want to see if they will be honest with me the caliber brake was not put on properly and it was scraping against the rotor scraping and squealing all night as I was working the management came out who I will call honest Joe said it was a bolt loose causing the squeal (he don’t know I looked underneath there and saw the break ?)but I let him go ahead and say what he wanted to say they fixed it and then try to cover up the negligence so the next day came around am like OMG what is going on now I heard thumping and clicking so as I always do I took out my handy heavy duty Shop Jack out to take a look and behold I noticed there was no nuts whatsoever any of the bolts look brand new so. I took it back to the shop they told me the bolt was loose and had rust all over it and can’t tighten the bolt to 100 foot pounds OEM specs the reason I was told me was that the bolts were very verrusty and they first try to remove they didn’t want to torque it too hard they did not torque the bolt to 100 pounds which is OEM required nor did he tell me that I would need to replace the bolts the 1st time or picked up my car I’m going to seek justice from Pep Boys and show them these pictures Pep Boys at that location used to be good at least for inspections and wheel alignments this is not the first problem I had with Pep Boys give me bad tire advice and told me Starfire tires were good they was not and I got a bubble inside of my brand new tire didn’t even have the tire month and I had to replace them that cost me 1.000 and labor cost just to have to buy new ones had to spend another thousand dollars and later on new tires. They had told me that I had to replace the bolts and they said they had to take the whole thing apart again to put the new bolts in attempt to squeeze and con another $1200 out of me
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January 2024 by _
Had a morning appointment for state inspection, which should take 20-40min. Managers edited the service invoice to change the recorded "in" time to be nearly four hours past when I was there and had handed over my key.I sat for five hours with no warning it would be so long, no estimates, and no apology when it was all over. They should have just closed the entire location because _service_ is not what they provide.AVOID THIS BUSINESS
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January 2024 by Keith Laurie
Excellent Service
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December 2023 by Ayana Payne
I needed four new tires for my car. I was able to visit my local Pep Boys, chose tires with the best promotional value, and have them installed and balanced while I waited. I appreciated being able to locate quality, affordable and fast service for my vehicle without having to travel far for it.
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December 2023 by Leo Gates
I popped in Monday morning to have brake light bulbs replaced. I was on my way having watched Drew Barrymore on TV. Nice guys, fast service and really reasonable. (Do make an appointment. I just got lucky)
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December 2023 by Lisa Roberts
Pep Boys never let me down. Another year & satisfied again withy expection. Thanks for the Pep Boys credit card, helped a lot.
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November 2023 by Daisy Rodriguez
Terrible wait time it took five hours to get an oil change . I even had an appointment and was the first one in the store that morning. Absolutely never coming back.
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November 2023 by Tracy Smith
I HAD FOUR TIRES PUT ON MY CAR. THEY WHERE VERY HELPFUL. GREAT JOB! THEY TOOK ME RIGHT AWAY AND I DID NOT WAIT LONG. THANKS PEPBOYS!!!
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October 2023 by Chas Cip
Online everything seems great but once you get to the store it’s a different story. First thing they said was “I should’ve done it at the store” the reps def need more system training so they won’t give customers the wrong information. Manager not available and doesn’t like to be bothered. Reps scared to reach out to him.
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September 2023 by Thai Neang
Great service. Made an appointment drop my car off. They reached out to me me once done. It was so easy.
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September 2023 by Kimberly Quintero
I always have a wonderful experience at this Pep boys. The team is quick, professional, and kind. This is my first stop for all my car needs.