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February 2024 by Kr bloxburg
Excellent service
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February 2024 by Ruben Mccrory
Excellent service
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February 2024 by Lizmarie Sanchez-burgos
Don’t come here if your looking for Service they have no techs! Tried to get inspection told me they couldn’t help me! Always seems like it’s a burden to be helped and bad attitudes.
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February 2024 by marylynn wible
Jeff is great! Very professional and knowledgeable!
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December 2023 by Kate Gordon
Although there was ann issues with my oil change that could have been avoided, the wonderful customer service I received from Alex and the management team more than made up for it! I will definitely be coming back!
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December 2023 by greta rembert
Customer Service is fine. My concern is my oil change not being fully fulfilled but charged a ridiculous amount of money. I had my oil change twice and both times I had to go to another establishment because my gasket was not changed when it's supposed to be included. I had a coupon, and it was not honored at my recent oil change. Not satisfied with my encounters there.
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December 2023 by Marcella Brown
I was very pleased with my recent visit to pep boys, the job was completed before the estimated time and I received a message telling me at the job was complete. The staff was courteous and efficient and the price point was quite reasonable. An overall excellent performance
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December 2023 by Latasha R (Latasha Rainey)
I visited a Pepboys location on 12/1/23 for a scheduled appointment for tires , J pre ordered online. I waited about 20 min to speak to someone when I first arrived due to 2 employees having a personal conversation. When I was finally assisted I was told it would be a hour and half wait for the tires to be installed . I waited the 1 1/2 hrs , then was told the store didn’t have the tires I ordered in stock . I was told they have other tires that are out of my price range . I was told original car tires were take off my car before they confirmed the new tires were not in stock . I was then told when the mechanic tried to put my old tires back on, one of my tires bust on the side and now they needed to put the spare on or send me home in a Lyft to come back tomorrow and they’ll try to find the tires I need . The girl I was speaking to at the front desk was a on a personal call her cell phone with ear pods speaking the whole time she spoke to me . This is unprofessional and unacceptable. I should have been offered any tires available for the same price . I was sent home in the dark rain with a donut . I have a donut and a very important engagement to miss in the morning because I will be in a home to locate tires . I’m an appalled at pepboys , this is unacceptable . I should be compensated for my time and damage . I will be taking this up to corporate
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November 2023 by Synth3tk
Excellent service! Came in for flat tire repair and the wait was so short I couldn’t even complete a full quest in Genshin Impact on my gaming device. All tires perfect and I received a complimentary vehicle inspection. I will definitely be back, Happy Holidays!!!
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November 2023 by Thuan Nguyen
I encountered an issue and needed to get 4 new tires. I was able to make an appointment within 24 hours and my service time was very reasonable. I was in and out within the same day. I have peace of mind when it comes to my vehicle being safely on the road. Plus there was a deal on tires! Great job taking care of my vehicle. Thank you.
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November 2023 by Lisa
Had a wheel alignment done here recently because my wheel was leaning towards the right. Was not given any alignment papers and just trusted the service center did their job, and that was my fault. On the road, I realized the wheel was off and still leaning towards the right. Took my car to another shop and they said my car was not aligned at all because they could tell no work was done. It was as if PepBoys took my car in, left it there, and then gave it back to me. I got a proper alignment this time no thanks to PepBoys and out $100+ for them faking an alignment. Can't trust this company.
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October 2023 by Lola B.
Took car in for inspection. Told them upfront I thought it would fail (check engine lights). Quoted an inspection price. Got a "Courtesy inspection report" later that said it no pass with check engine light. Yeah, I know. When I called, I asked what was needed for the car to pass. Well, then comes the bait and switch, they wanted another $120 to do a diagnostic. That's BS, it should be part of the inspection to tell you whats wrong with the car, so you can get the stickers. So they should have said $200 for the inspection, which is a ripoff to begin with, not $89 for a PARTIAL inspection. I'm reporting this station to Pendot for investigation, and BBB, google, and yelp for a warning to others.
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October 2023 by Paul Wilczynski
My oil change was done right. It's was reasonable priced. The people were friendly and helpful. The oil change was done in a timely manner.
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October 2023 by Joseph N.
On Saturday, September 30 at 6:15 pm I went into the service department area of the Bustleton Ave. Pep Boys store with a flat tire repair problem and purchase attempt. The shop assistant (female) stated they were booked already and since they were slated for a 7:00 pm closure of the service bays she said I could not even get a tire placed on a rim or purchase a new tire with 45 minutes to go to close! My attempt at an Emergency purchase need failed, I had to put on my 50 mph doughnut tire and drive it home for 13 miles away and was refused to purchase a tire and wheel balance for service! Is this how you treat Saturday evening customers! Joseph Nieves MD Feasterville-Trevose PA
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September 2023 by Madison Boyd
Oil change was fine I guess, but they left the bottom of my car hanging off. I barely made it out of the parking spot before I noticed the sound, so they had to have pulled it out of the garage ignoring the scraping against the concrete. And when I went back in, I was stared at like I was the inconvenience. Boooooooo.
