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February 2024 by Marvin Mosley
Ben was very customer friendly and attentive. I will definitely be using this location from now on.
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February 2024 by David Shappell
Always a pleasure going here!
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February 2024 by Daniel McCollum
Dealt with a gentleman named Jerry whose attitude made what could have been a stressful situation so much better. It's because of people like Jerry I will continue to work with Pep Boys.
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February 2024 by Paul H
completed as promised
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February 2024 by Grace Macdonald
I am there every year for my annual inspection. The mechanics and the manager, Sean, are always very friendly and explain any needed repairs in detail.
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January 2024 by Sean Tucker
Great mechanics here! Knowledgeable and trustworthy.
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January 2024 by Cymorg Comics (Morgan)
They charge me 100 dollars for my “free diagnosis”
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January 2024 by Elizabeth Tackett
So friendly and helpful!
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January 2024 by P Hara
Friendly staff and seemed to care about my vehicle.
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January 2024 by Mike B
Absolutely awful store. Went there to get a tire patched the other day, and it will be the last time. After dropping our car off, we received a call stating that the tire would need to be replaced. When we went to pick the car up, we discovered that the replaced tire was an entirely different tire than the one we went in to have patched, and they had not even looked at the tire that needed a patch.When we walked in, one employee was loudly playing with an RC car behind a set of barricades, and another was playing cornhole by himself. They looked at us, and it was 5 minutes before we were helped. After realizing the one tire had not been fixed, we went back in, only to find another woman standing and waiting at the counter, while the other employee had returned to ignoring his job and playing cornhole. When he finally came to speak to us (after another 10 minutes) arguing with us briefly, and reviewing our paperwork to see that we had, in fact, come in for our front tire to be repaired, he said they would look at the front tire. After all of that, we were called and told that the hole in our tire was “too shallow to patch”. We just picked up the car and took it somewhere else to be fixed. Never in my life have I seen such awful customer service. Wouldn’t recommend this place to my worst enemy.
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January 2024 by Sean Plunkett
These guys have Amazing service. They are fast and efficient and helpful when understanding any questions you have. These guys take care of you.
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January 2024 by Cam Wassil
Quoted us $818.00 to replace a hose. Still charged $47 to even look at the issue. This place is a scam and a trap and even in an emergency situation, there are plenty of small businesses nearby who won’t tried to rake you over the coals
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January 2024 by Koko Nia
Another great experience at the Andorra location! Staff are always cordial and Ben is the absolute best! Got me in and out my appointment in record time.
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January 2024 by Suzie Sanchez
idk if the assistant manager Jerry Polanco was having a bad morning or what but he was very rude and shiftless when i approached him to checkin for my oil change appt. I called ahead a couple days before and scheduled an oil change on my grandmothers volkswagen, and when i arrived to the appointment i was met with no greeting, eye rolls, and “we can’t service your car today because we don’t keep the filter for volkswagens in the store” when i asked why would they let me schedule and arrivefor my appt for my volkswagon and not tellme that beforehand, theassistant manager Jerry told me that they don’t know if they have the filter in stock until they open the service order so it was my responsibility to ask (the professionals) if they had the part when i booked my oil change…not only that, he admitted that ppl come there allthe time with volkswagens and they frequently, do not have the filters in stock and that they tend to book appts for volkswagens and then find out they can’t service the vehicle when the customer arrives. Mind you when you schedule the appt over the phone you are asked the make and model of your vehicle so there’s no reason they shouldn’t be able to tell you right then and there if they do or do not have the filter in stock, especially if they knowthis is a frequent issue with volkswagens.So why in the world would the technicians not check this when people with Volkswagens book their oil changes, instead of booking for them and waiting for the customer to arrive for their appointment, and then telling them that they don’t have the filter needed, and they can’t service the vehicle on their originally scheduled appointment. When Iasked if they could give me a discounted rate for my trouble, assistant manager, Gerry told me the only discount he could offer was the coupon that was on the website. Not taking any ownership or fault for scheduling my appointment, waiting till I got there and then canceling and making me reschedule.Needless to say, the experience was asinine and the assistant manager was very rude and had an awful bedside manner when it came to customer service I had previously come to this location before, but after that awful experience, and now knowing that the place has an assistant manager with an unprofessional attitude and no regard for their customers.’ i’m not sure why or how or who hired assistant manager, Jerry Polanco but if he’s the assistant manager, I hate to see who his superior is that hired him because the way he conducted himself and spoke to people not just me but other customers while I was there was utterly tactless and disappointing, especially for someone in a managerial position. i wouldn’t be caught dead going to this pep boys again. if I could give this location negative stars, I would.
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January 2024 by Sydney Horan
Knowledgeable, efficient, and helpful shop! Thanks for always keeping my car up to date.
