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January 2024 by Megan Yocum
DO NOT finance your car loan through PFFCU. When I purchased my vehicle, PFFCU came back with the lowest rates so we decided to go with them. Despite providing all of my insurance information when buying my car, several months later I received notices from a third party saying my insurance was inadequate. I submitted my documentation again, and received notice that it still wasn't sufficient. My insurance broker then worked directly with PFFCU to clear up the issue, but during this process, my automatic monthly payments were halted by them. The online banking portal would not allow me to process my payment, and it wound up being sent to collections. I spoke with half a dozen people at PFFCU and nobody could help resolve the issue. I wound up taking a credit hit due to their negligence. I will be refinancing through another lender.
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August 2023 by Sabria Johnson
Worst bank in history and worst location ever! Employees at the desks are rude and non helpful.One lady refused to service me smh must’ve been having a bad day ig ??♀️ instead of apologizing for their employees service they call and blame you. My boyfriend spent 13 minutes otp explaining to him that as a Customer Service Representative they’re supposed to treat you with respect and kindness.I’m cool off this bank so happy I got my account closed
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August 2023 by Linda Long
Super helpful and nice!
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January 2023 by Pc C
Longest wait time.. manager did not pull her weight to help..
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September 2022 by Mkel Gee
Everything needed to build your finances as an individual or family person. Staff are normally ubequitiously professional. Only downside is if you need business services then you have to go elsewhere.
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July 2022 by Demetrius Green
A good place to get money and borrow money and open up a account real reasonable rates
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January 2022 by love day
I worked with Helen Wong and her customer service was truly amazing. Ms. Wong and The Police and Fire Credit Union are examples of how banking is supposed to be. They are truly the standard for how to handle people and their finances should be handled. I felt like a person which is all I want from my bank. Amazing.. Just Amazing..
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August 2021 by Cynthia
My experience has been the worst and from reading the reviews of other valued members i see they have had issues as well.My mother past away and the end of June I called to see what I needed to do to get access to the funds in her account. This account has less 5han 4000.00 I was told that I either needed a letter of administration or letter of executor. Keep in mind my mother's account is under three thousand dollars. I schedule appointment with probate Court which was in August and paid for the letter of administration. I go back to the bank and I am told that I need a copy of death certificate and a copy of the funeral bill. Have no idea how much her funeral cost was a factor of her account. I needed to deposit a check in her account to be cashed so I did. I come back to the bank for the second time now I don't need the letter of administration but i had received another check and deposited in her account. I went back to the bank after the check cleared to close the account gave them copy of death certificate and funeral receipt and letter aof administration and was told I had to open up an estate account. Also that I did not need the letter of administration which I paid 281.00 for and if I just would have given them the death certificate and funeral receipts that would have been enough.. Since I gave it to them I need to open up an estate account and they want my social security number. I have to deposit 5 dollars of my money into this account get an ein number that they will fill out for you then they will put the money into the account. This is just the start I can go on.
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June 2021 by Donna DeLoach
Great customer service. Clean. Friendly. Speedy service!
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April 2021 by Google user
I worked with Helen Wong and her customer service was truly amazing. Ms. Wong and The Police and Fire Credit Union are examples of how banking is supposed to be. They are truly the standard for how to handle people and their finances should be handled. I felt like a person which is all I want from my bank. Amazing.. Just Amazing..
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August 2020 by Shabooboo R.
I'm not a cop or a firefighter, and had never even considered a credit union. I got hooked up with them when I was buying a used car from the local Ford dealer for my kids. The finance department got me a really low rate with PFFCU, and this started my relationship with them. Since that car transaction, I have since switched my HELOC to them from Citizens Bank. PFFCU had a much better rate, and they were much easier and faster to deal with than Citizens, where I've been a client for more than 25 years.I will most likely switch my primary mortgage to PFFCU a little later this year too. They are just a joy to deal with.
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July 2020 by Geraldine Bailey
My worker was very inform in her job. She helped me with my problem that I had called the main office with in March and was told a different way to handle my problems. I am very pleased with my worker advice and understanding. Thanks MS Grraldinee Bailey I
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August 2019 by Kydeeya Wilder
Wonderful bank
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June 2019 by Ren Choice
They're a professional friendly staff from top -bottom they can answer all your financial questions & concerns . They're all wonderful!
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June 2019 by Carolyn Blackmon
This credit union cares about its members and will explain anything you want to know excellent experiences with them
