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July 2025 by Jim Henne
One of the bartenders, Anthony, is the single reason that I only stay at Marriots on both of my personal and business travels! His customer service is second to none!!
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June 2025 by Mark Leslie Lefebvre
Great staff and comfortable rooms. Excellent central locations and inside walkway to convention centre.
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June 2025 by Jim K
Room pricing was twice normal for JW Marriott but doesn't have brand standard services like room service or breakfast at 10am
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June 2025 by Lekisha Handsome
Great hotel. Excellent customer service
Plenty to do in philly. Marriott is always popping
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June 2025 by Jessica Clark
Close to walk to the river
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June 2025 by Matt Husted
I stayed here for a conference that was next door at the much nicer Loews hotel. Simultaneously, this Marriott had at least one conference being hosted. This proved to be an issue for getting out of the hotel because Marriott blocked the 12th St entrance door at one point with a sign and barriers. Mind you this is the side that exits to Hard Rock Cafe and the Reading Terminal Market, plus how I would get to Loews Hotel for my conference. The next two days Marriott allowed their hosted conference to line up a hundred or so people out the same door, making it difficult to get in and out for other patrons. These people were allowed to block this entrance for an unreasonable amount of time. Let’s talk about the elevators. They obviously get some use because these conferences are held on multiple floors, though not unique. However, like at least one reviewer mentioned, it became a hindrance a few times waiting an unreasonable amount of time. Breakfast was not included in my reservation, which worked great for me since I was able to get something at either Reading Terminal, or from my conference at Loews each day. I do want to point out that the front desk staff were friendly and helpful to me. My rate was reasonable, but I also asked for a special rate at booking. I would stay here again considering the challenges.
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May 2024 by Matt Brodhead
Great, central location. Clean and friendly. Thank you.
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May 2024 by Faran
Good Location, and the tower rooms are large, but that's the end of the good news. The staff will go out of their way to make your life miserable. Valet was full, so I was on my own unloading a car full of luggage and 2 babies. They tell me to park in the garage across the street, but with absolutely no instructions on how to enter and pay. The parking garage clearly states upon entry that there are in and out privileges. The room phone doesn't have anyway to get help or call the front desk. When I finally get in touch with a geto woman, she's arguing with me about not following the hotel valet policy of first come and first serve. She's LITERALLY blaming me and fighting with me. There's a reason why Philadelphia is such a trash city, getting worse every day. The people are absolute garbage. All Marriott hotels have become horrible post covid. They've become worse than an hourly motel. They're really that horrible now. Avoid at all cost. I also requested extra towels and extra pillows when making my reservation weeks prior. The hotel gave me 2 pillows and 1 towel.
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May 2024 by Kim Cote
We had a clean room. The hotel is in a great location. Our ac didn’t work and staff sent two different engineers to the room. It still isn’t working. The room is humid and damp. The staff offered us a minimal compensation for our almost $500 stay for the night. They could not move us to another room because they are sold out.Rooms: We had a clean room. The hotel is in a great location. Our ac didn’t work and staff sent two different engineers to the room. It still isn’t working. The room is humid and damp. The staff offered us a minimal compensation for our almost $500 stay for the night. They could not move us to another room because they are sold out.
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May 2024 by Doug G
Great hotel but service is hit or miss.
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May 2024 by Daniel McFadden
Great location, right in the heart of downtown. Rooms are a bit dated, but quite large.
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May 2024 by Patty Lo
This is a conveniently located hotel in Philadelphia however it is a large and very busy hotel in a city. The lobby although nice had the hustle and bustle of a train station. It could have been that it was local universities' graduation weekend. Rooms and restaurants are decent. Just note that there is a lot of restaurant choices around the property. A shout out and thank you to MANIT, the Front Desk Manager. He went out of his way to ensure that we were happy with our check in and stay at the Philadelphia Marriott Downtown.
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May 2024 by J Y
Surprisingly good for a large conference hotel.Rooms: Clean and basic but well-appointedNearby activities: Reading terminSafety: Mostly safe but dodgy at night, I would not walk alone.Walkability: Walkable to most downtown attractions and Chinatown
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May 2024 by Manny Drives
Rooms: Fairly clean
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May 2024 by Felicia Partlow
Nearby activities: Reading Terminal MarketIndependence HallRocky Statute
