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December 2023 by Phillip “Phil” Williams
My only experience with PNC Bank is at this location. The entire staff works together in a manner which provides every client with extremely excellent, competent, personalized & friendly service. It's quite apparent everyone is capable & well-trained. They offer a wide variety of services and products, including a cellphone app to handle your finances from the palm of your hand. The branch manager, Mr Germain and his team will assure your financial makers are safely handled, to best meet the needs of your family, business or both.
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November 2023 by JOHN BURKE
Incompetent customer service.Unprofessional communication.Branch manager, Monarque, has dominating conversation style and refuses to listen to, or address concerns. One of his associates me incorrect information regarding payment timelines which I then passed on to my client making me and my business look foolish and incompetent. Upon learning this he was less than apologetic.I’m closing my accounts and banking elsewhere immediately.0/5 stars
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September 2023 by P
Top notch service for all puts PNC Bank at the forefront of their league. Everyone is well trained and provides professional, friendly service to all. They offer a wide variety of services and products. PNC also has an app to handle your finances from your mobile device. Mr Germain and his team will assure your satisfaction.
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February 2023 by Ed Burns
Terrible customer service and 'can't be bothered' attitude. Went in to put some money in my wife's account but only had her bank card. I have done this before in the same store without any issues but this particular girl behind the counter obviously couldn't be bothered to do it.So apparently my wife's banking security is threatened if I deposit the money in store with a clerk but not if I deposit outside using the atm in some dodgy, trash strewn alley outside the bank.Also there was a bottle of pee in my parking space (not mine) . Just about sums up what goes on inside the building too. PEE-NC ought to be the correct name.Security guard was polite though, he gets 5 stars.
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December 2022 by Kizzy
I am pleased with my visits here because it is always enjoyable. During entrance there is always someone to greet you with pleasantness. The service is excellent. This branch is always clean and in order. The representatives here are always professional and effective. Ms Stacy stands out for me because she was the first person who took care of my business when I started this venture with this company. I was impressed with her professionalism and pleasantness. She is still the same today! Great branch to take care of your banking needs.
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August 2022 by Latesha Marshall
The manager is very veeery pleasant nice and respectful but honeeeeey it’s only one teller every time I go they are slow in there I nvr seen nothing like it I’d never bank there jus because of that alone
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May 2022 by Kizzy Mi
I am pleased with my visits here because it is always enjoyable. During entrance there is always someone to greet you with pleasantness. The service is excellent. This branch is always clean and in order. The representatives here are always professional and effective. Ms Stacy stands out for me because she was the first person who took care of my business when I started this venture with this company. I was impressed with her professionalism and pleasantness. She is still the same today! Great branch to take care of your banking needs.
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April 2022 by Kareem
THE WORST BANK EVER!!! First the doors were locked at the entrance on chelten Ave. and felt bad for the old lady who had to walk to the rear entrance to enter. Then Went to simply get 100 dollars in ones and was told I need an account to do so and that I can Only get up to $25. I then went to another branch up Mt Airy, just to see if that’s policy and they gave me change without NO PROBLEM!! Sad to say ONLY IN THE HOOD
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January 2022 by Mariah A. M.
Rude manager told me this afternoon Dec 9 around 12:45 pm that PNC does not have notaries. When I said no I know PNC offers notary service to their customers she switched in up and said there are no notaries at PNC in the district of Philadelphia. Upon further investigation, I found there are at least 2 notaries right in City Ave branch (closest branch to them) and also at 6th and Spring Garden branch.
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December 2021 by Bethaney Carter
A’Shia was very rude, and not helpful. She doesn’t represent this company well and needs to pick another profession where she can thrive! Customer Service is always a priority and with the attitude she displayed I will never go to this location again! when asking for her and her supervisors name she got angry saying I was being hostile which wasn’t true, I calmly waited while she tried to pled her case and bring me out of character which didn’t happen of course! I will also be writing a letter to the corporate office in regards to this employee and her behavior! I truly hope she will display better customer service in the future!
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October 2021 by jamila parks
Thank you Aja! You were truly amazing. I had to come in multiple times to get my business account open and you were so helpful and patient every time. The best banking experience I’ve ever had. And on top of that we laughed and you made so personable. Keep up the great work Aja! Btw, you were dressed so nicely every time! Lol Thank you again!!!
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February 2021 by Gail N. Satchell
This bank is always a problem. I can go to any other PNC and get my mother's banking issues taken care of because I'm her POA. This one not at all. I always wind up having to go to another. I don't know why I keep going there thinking the outcome will be different. Never again!
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January 2021 by Bethaney Cooley
A’Shia was very rude, and not helpful. She doesn’t represent this company well and needs to pick another profession where she can thrive! Customer Service is always a priority and with the attitude she displayed I will never go to this location again! when asking for her and her supervisors name she got angry saying I was being hostile which wasn’t true, I calmly waited while she tried to pled her case and bring me out of character which didn’t happen of course! I will also be writing a letter to the corporate office in regards to this employee and her behavior! I truly hope she will display better customer service in the future!
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December 2020 by Juliet Leshner
Friendly and helpful! Reprinted my card after it was having issues.
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June 2020 by Bryant Allen
For two days they told me they didn't have enough money in the branch to cash a $7500 check. The same thing with PNC at Broad st & Nedro st. The check was from their bank and they looked at it as if I made it myself. I went to PNC in Abington and cashed my check with GREAT CUSTOMER SERVICE. I guess they don't care how their employees treat people in the city where I live, I had to drive 20 minutes out into the county .
