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November 2023 by Marion Reed Jr
Poor poor customer service they take people out of order after you successfully signed in to speak to advisor.
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July 2023 by Carmen Torres
Customer service is not good. I called this morning for a personal loan and they gave me the run around just be honest and don’t put people on hold if ya don’t know what you’re doing ….
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May 2023 by margarita perez
I went to obtain a cashier's check in order to pay for my mother's funeral. I was not greeted nor asked how she could assist me. Horrible attitude, pushed the check towards me. It is bad enough you are doing a transaction due to beloved parent's death but to be treated in such an unprofessional manner is quite deplorable. Maurice with whom I obtained a debit card on the same day, was professional and am able. He also offered his condolences.
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March 2023 by Bonnie C.
Listen, big bank people. this is why you are going to be obsolete. We r tired of your hefty bank fees when we can go elsewhere. Good Bye. I have been with you since 1999. Get the fuck out of my life and I hope no one needs you ever again
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December 2022 by Gene Deal
A Gentlemen assisted us today with our needs by the name of Maurice at this location. Very high speed and knowledgeable. Please retain and promote ahead of his peers.
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December 2022 by Andrew McMillan
I would give this bank zero stars if I could. I used their ATM and as soon as I put my card in it took my card and said it was out of service. My friend stayed there while I went inside and reported it. They said they couldn't do anything because it wasn't a PNC card and it happens all the time. I canceled my card right away. 5 days later I receive a notification of an attempted atm withdrawal. The charge was for the exact amount that was in my account the day it took my card.
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September 2022 by Marc Borras
If your in North Philadelphia this is the place to go [ avoid rising sun ave nasty tellers for professionals] . Thank you I'm satisfied because of you guys.
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August 2022 by Angel Rodriguez
This is the worst bank ever I first loved it now I hate it I will be closing my account.
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April 2022 by Parth Patel
Me and my wife walked in to open a joint account and the manager just did not want business? Like what? I did not make an appointment but just walking in the manager had a very bad attitude, instead of directing and advising me on how I could open an account she kept making excuses how I have to call in advance, I have to inform a teller…? Like okay we are past that, what can I do to open an account. Very unprofessional staff and am probably not opening a account at PNC! These people need serious training and need to understand how important it is to value the customers that walk in especially if they are opening a bank account!
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February 2022 by Mickey D.
PNC 4356 Frankford Ave. Phila., PA the worst bank ever! All PNCs but this one is especially shady. Customer Service Tawana will rip you off and not flinch an eyelash. This bank is in business to attach fees unbeknownst to the customer and double down on their wrong doing. When I reported my debit card lost, they offered to replace it and then failed to inform me they will charge $7.50. When I told her she shouldve told me she will be charging me. She replied its in your initial paperwork. When I told her, I didnt read that book they give you and all she had to do was ask if I would be fine with paying the fee and I wouldve told her, absolutely not!! At that point she display a ghetto attitude and her so called years of good customer service. No ma'am! Why is it a problem to simply remind your customers of a fee that will be attached unless your trying to sneak in those charges? Moreover, she caused a chain reaction that caused other charges to be affected, ultimately attaching fees for insufficient funds but I was closing the account. They refused. This bank doesnt even deserve one Star. I would not recommend this bank to a monkey let alone a human. They will get you. But egg in their face cause I fixed their bottom!
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November 2021 by Abdul Wakil Muhammad
Very helpful?
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October 2021 by John Burgos
Best place I've ever Banked at .
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March 2021 by Ras J
They don't answer the phone..
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March 2021 by James Armstrong
From the reviews I believe that I will take my business elsewhere, charging customers to take there hard earned money out is a Huge scam thanks but NO THANKS.
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January 2021 by Jasmine Medina
Cashier was really nice and very helpful.
