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March 2024 by mr.4 Israel
They keep sending me texts in the middle of the night about leaving the location late. Tonight I got a text at 1130 pm. and I have been no where near that location after hours. Now let me see if I can get back to sleep. Very inconsiderate.
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March 2024 by ANTHONY RUSSELL
Tiara was excellent and very helpful, made my move in fast and easy.
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March 2024 by Shonda Ford
My grandson needs storage for the summer. Tracy was very helpful, she took her time and explained everything. The property was clean and the unit was dry. We will definitely store here when it's time.
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March 2024 by Mikey Drinks
Tiara was delightful. Ask for her she doesn’t disappoint.
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March 2024 by Joanna Brown
Great Service.. Tiara .
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December 2023 by Shakeia Woodson
Kelley was very nice and helpful. I told her what I needed to store and she recommended the perfect size so I didn't have to pay for a bigger unit I didn't need. I will recommend to my friends.
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December 2023 by Keshia Davis
This location perfect and is very convenient for me. I would not want to be at another location. Tiara, the Property Manager, was super helpful and responsive with an issue that I brought to her attention.
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December 2023 by Breana Mccain
Tiara B ! Ivy Hill ! Hands down ! I stored here years ago and came back - property is so clean ! Tiara makes sure I’m taken care of every time she sees me ! Definitely would recommend to family and friends ! Any negative reviews are from negative people PERIODT - I wouldn’t store any where else I have witnesses Tiara handle an upset customer and she never got out of character and kept her professionalism! Look pay your rent on time don’t store any food or trash and your stay will be smooth I’ve been here for years. Tiara asked if I could leave her an honest review and I promised I would so take it from me when I say Tiara B and the B stands for BEST !
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December 2023 by Sylvia Blair
Tiara has been helping me with my unit for the last 8 months ! She is the property manager there and she is great ! If she is not in the office then she is on the property cleaning out units or helping other guest. I wonder if she gets a day off because she’s always there ! She gave me the whole run down on how to be a great tenant to avoid any fees or inconveniences! She listens to all my drama and never complains or pushes me out. She remembers me every time I call or visit she treats me like I am more than just a tenant and I feel more than comfortable storing my property with her working there. She is always alone and manages the entire property just IMPRESSIVE! I was more than happy to leave a review when she asked because she ALWAYS helps me ! Thank you Tiara you are always an angel!
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December 2023 by Devon Lassiter
I was so impressed with the kindness and impeccable customer service of the Property Manager Tiara. She was so thorough and made a difficult time settling and moving things from my mother's estate after her passing. She would be a reason I would recommend Public Storage.
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December 2023 by Cathy Dance
If I could give less than a 1 star I would. I bought the rodent spray and the damp dry for over 3 years I had my unit there. I would actively use these products to no avail. I finally moved out of the unit because the mice infestation was awful and the dampness was uncontrollable even with all the products I purchased and used over the years. The customer service here was NOT good customer service at all, I felt like I was bothering them every time I went there. Ivy Hill may not be the place to store your valuables. Public storage is probably still a good company as I've been to other locations and been treated kindly. This is my experience.
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November 2023 by Simone Blair
Tiara is the best! She took her time to explain the rental agreement to me. She helped set up my PS account on the app. She answered all my questions and made sure to let me know rent is ALWAYS due on the first no matter what! She always told me how to properly store my items using totes and plastic wrap. NO FOOD you will attract rodents and PS does not want that. She walked me to my unit and made sure I knew how to open and close with out any help. She’s the absolute sweetest and most patient working I’ve come across. When you stop in ask for Tiara B. she will help you get the best rate and will tell you everything you need to know to store here successfully. If I could give 10 stars I would.
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November 2023 by Cherese Baker
I called in and had some questions about units, Kelley was very helpful and thorough when addressing my questions and concerns. She made sure all of my questions were answered and eased my concerns about renting a unit. Thanks Kelley!
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November 2023 by Dawnny Dawn
I have been a customer here for almost 5 years. I will say if you pay your bill ON TIME, they will not bother you. If you so happen to fall short and need assistance with something, they are very lenient for the most part... but again, that's if you are a great on time paying customer. I know a lot of older folk had issues with the office staff, but they have to get hip with the Public Storage app. You can pay through the app and open the gate from the app. Upgrade your payment options, and you won't have to deal with the front desk inside the office AT ALL!!! It's is very convenient, especially when opening the gate. You don't have to push in all those numbers in the keypad. You just press a button from the app and the gate opens. Thank me later ?
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October 2023 by Linda Wilkerson
Kelley and Tiara were awesome!!! They answered all of my questions with professionalism and knowledge!!! I will definitely be renting with them in the near future!!! Thank you!!!?
