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March 2024 by Russell Rollins
Stop searching— pick Public Storage Tacony, ask for TAILOR.TAILOR was on duty during my visit. He first gathered information to match me with the best options, allowed me to tour the spaces before purchasing, and then laid out expectations and key information of the rental agreement. To cap the experience, he wrote a handwritten summary of all my space options w/ their rates.First class service, pick Public Storage Tacony ask for TAILOR.
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February 2024 by Carol Tarlini
Rental rates jumped from 145 to 200 a month without notice! And i pay my bill in time. Because ive w there a year they said that’s why it was raised, however, the rates online are 145 for a 10x10. And my unit leaks!
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February 2024 by Dimitrius Youngblood
I rented my unit online it was easy. I stop in the office to get directions to my unit and the gentleman was very helpful and pleasant
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January 2024 by Audrey Mechelle “Audge” Macindoe
An absolutely great place to store belongings & work!!!Come check us out!!! We're Waiting!!!!
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January 2024 by EL Catano Racing
Tailor and clerk very straight forward and helpful
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January 2024 by Ubaldo García Ricart
Nice guy Tailor showed me the units and Explained everything perfectly.
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January 2024 by Marcelino Flores
Best staff to work with and always on point. Know how to work with customers and always trying to keep us happy.
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December 2023 by Beatrice Gorham
Tailor gave me excellent help with my payment issues. Great job.
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December 2023 by Luz Castro
Tailor was very helpful and polite I love this location
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December 2023 by Talia Butler
I stop in to make a payment a unit and to purchase some boxes. The property manager tailor was very helpful making sure I was getting the exact sizes I needed . He is always nice every time I stop in that’s a good worker.
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October 2023 by Andrew Hunter
My unit was broken into along with a couple specific other units. Seems there is NO security over night, just cameras that can not be accessed locally (so i was told). Feels set up. Hopefully the Orange Door insurance is a better experience. Locks were not cut, the whole latch was destroyed.
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September 2023 by art hayes
Shonda is an great asset to this company, she has always showed compassion and concern concerning me and my unit! Love the passion for people that she exhibits! She’s also very creative informative when it comes to any of my concerns! She’s a keeper!
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September 2023 by Chris Geraghty
Shonda best service ever extremely nice and professional
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August 2023 by Rhonda Joi
I don’t know where to begin. However, I’m just going to try to keep it short. I rented the storage unit back in December 2022. And yes Shonda Washington was cool in the beginning but that is how she get the customers. After that when you ask questions nobody knows anything and give you half truth/lies. When I arrived I notice the unit I reserved was too small for my items so I went back to the office Shonda Washington (property manager) put it as a move out and stated I can still take advantage of the $1 move in promotion if I just put the unit in someone else’s name. That’s what I did which I put the unit in my 21yr old son’s name. Moving forward in February I was getting a lot of fees accumulated on the account and it was a human error when I did ACH debit with my credit union account I didn’t realize I had to put the last 4 digits basically to identify which account I was using (checking or savings) So, when Shonda called me I said I was wondering why you guys never took the money out of my account. Also, let me be clear Shonda used to sit on the phone and tell me about different situations that occurred at the facility with customers. How one customer unit was broken into. Another incident where the young lady items was getting auctioned and she tried to come the day off with half of the money & she stated the unit was still sold and the young lady wanted to fight her. Another incident where the cameras wasn’t working & suspicious people were seen inside the gate. So I ask her what are you guys doing now to keep the facility safe. She replied the cameras are working, etc. Moving forward I emailed the District manager (Regina) about what was occurring at Tacony public storage with the fees that accumulated and how Shonda continue to tell untruthful stories. Regina (district manager) never replied but I just so happen to be there in the office and she calls. She started threatening me stating she was going to sell my items because I’m not the authorized renter on the agreement (but keep in mind Shonda is the the one that recommended me to change the name to take advantage of the promotion but never said “oh but we can only speak to your son cuz his name on the account) but I’m making the payments. And I do have that on video which was recorded on March 14th 2023. Which I will post. Moving forward this is August 2023 & they just had my items up for auctions because I can only pay cash inside which I told them on numerous occasions that I work 10-12hr shifts a day so that is hard. However, they do not care all they want is the money money money. My rent was initially $162 which it’s up to $189 they apparently go up $25 on your rent after 6mths. I have called customer service, emailed the district manager and nobody could ever give you a honest response it’s all about the money. Shonda once again stated I can pay $324.88 to get my things out of the auction status and stated that she received a email that Sunday that Regina was coming back from vacay on Monday the next day after Taylor told me on Friday Regina was on vacay until August 21st. Now I received a call today stating I have to vacate the property because her staff Shonda do not feel safe after I paid $914.51 for rent June, July & August. As of today I paid $1,839.55. And this is from a 8mths rental. Run the other way do not rent from public storage. I heard nothing but horrible stories about this company from the staff as well. Also, the gate was broke back in March and I ask them about that situation however it was finally fixed after 3 days the gate was just opened.
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August 2023 by YIYI AMORZ
I had a storage there years ago and it never had any problems.easy to access good hours and courteous treatment. I'm going to definitely need their services in the future again.T.U'll?
