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December 2023 by German L. Gonzalez Sr.
Shakera was very polite, professional, and extremely informative, and may I add helpful. I do appreciate excellent service, it made my day. Thank you guy's, keep up the good work.
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November 2023 by Joshua Gutierrez
Great service. Was given help above and beyond. The workers were patient with my decision making. Going me all the info to make a properly informed decision. Alfie and shakera helped so greatly get the storage space I wanted.
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November 2023 by Zack Van Sant
I wound up in a last minute tricky spot with moving and Alfie was able to set me up same day and take care of me securing my larger belongings in a safe place. I can't thank him enough for making this as simple as possible with a same day reservation and check in with my items.
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November 2023 by Shazziyah Canty
I came by there one day to look at some units and one of your worker by the name of Shakera gave me great costumer service and the place was clean and presentable, and i looking forward to renting a unit. Thank you Shakera
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October 2023 by Evonne Villante
I Was given a great online price.I m a handicapped senior & needed alot of assistance. ALFIE & TINA had alot of patience with me and showed me all the units along with making sure I was happy .I got insurance and I paid my 1st month rent ..the place is clean very secure and the workers are excellent..thank you for all your help....On my 2nd day I was assisted and greeted by SHAKERA who was just as amazing..thank you public storage you made me a happy senior..,
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September 2023 by Vilette V
I rented at the south Swanson St Philadelphia location for over a year and had so many issues. I would go in person to pay and there would be no one in the office the last few hours they were open, I would get a late fee because I only had cash to pay that day and they would promise to remove it when I came back but never did. Eventually after some financial struggles my unit ended up being scheduled for auction but I knew I'd be able to pay it off before the auction date. I called the office to ask what minimum amount would be needed to cancel the auction and was told $200 so while on the phone with them I paid $300 to be safe. The next day I was admitted to the ER and held a few days for emergency surgery. I went online to pay the remainder of my balance and was informed I no longer had a unit. That the full balance had to have been paid the day I called and WAS LIED TO. This location is a scam. I've had plenty of other issues with them but these were the worst. I lost my entire childhood of memories as well as so many irreplaceable mementos and all my business equipment. Worst rental experience of my life.
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September 2023 by Vilette V.
I rented at the south Swanson St Philadelphia location for over a year and had so many issues. I would go in person to pay and there would be no one in the office the last few hours they were open, I would get a late fee because I only had cash to pay that day and they would promise to remove it when I came back but never did. Eventually after some financial struggles my unit ended up being scheduled for auction but I knew I'd be able to pay it off before the auction date. I called the office to ask what minimum amount would be needed to cancel the auction and was told $200 so while on the phone with them I paid $300 to be safe. The next day I was admitted to the ER and held a few days for emergency surgery. I went online to pay the remainder of my balance and was informed I no longer had a unit. That the full balance had to have been paid the day I called and WAS LIED TO. This location is a scam. I've had plenty of other issues with them but these were the worst. I lost my entire childhood of memories as well as so many irreplaceable mementos and all my business equipment. Worst rental experience of my life.
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September 2023 by Leah Gaynor
I rented a unit here for two weeks and ran into some issues with the payments, but Kelvin and Cara on at this location were super helpful and great to work with! Big thanks to them!
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September 2023 by Sean Burns
My experience, while short, was wonderful. Kelvin stood out as a top performer at this location. Everyone was kind and knowledgeable and extremely helpful. Move-in and move-out went perfectly.
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September 2023 by Shawn “The Mckinney Family” Mckinney
I was here and the staff help me find the perfect size unit and the price is great and affordable I highly recommend this storage facility for whom ever is looking for a nice size space for there extra belongings.
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August 2023 by Jason Figueroa
Great experience, very clean. Kelvin and Shakira were very helpful. Great company!
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June 2023 by Chris Mulholland
Truly awful. They barely post the hours, then locked the garage door 15 min EARLY at 445 on a SUNDAY. I was locked inside. Had to call 911 to get out. Half dozen attempts to reach anyone at the company and I still have not received a call back. Honestly cannot believe the hours are so short and they would lock you inside before the closed hours without anyone available to open the doors. I’m not talking about the middle of the night. I’m talking about middle of the afternoon on a weekend. I was stuck for an hour in the building and no one has called me back days later.
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April 2023 by Melissa Versace
This is absolutely the worst storage facility I've ever used. The office is never open when it's supposed to be and it's hit or miss and to whether you can get to your storage unit at all. Last time I was there someone had put dirty mattresses in front of my unit. I went to the office, but of course they were closed even though it was during the hours they should have been open. I called and left a voicemail telling them I couldn't get in my unit due to the mattresses, but I never heard back. This place is horrible.
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March 2023 by Jake Jacobs
We sold a house recently and used PODS (expensive) to clear-out and pack up the house. I was looking for a local storage facility to empty the POD into. After checking every local storage company, it was clear that Public Storage prices were lowest.I spoke with Kelvin on the phone at the location, and he very knowledgeable and courteous. We went to the facility, and it was brand new, super clean and modern. I was very impressed that this location (Swanson st) has very large drive-in indoor loading dock to get you inside, and out of the weather while unloading - very rare feature. We met Kelvin inside, and he was a model of courtesy and good manners. Kelvin made the sign-up process easy and stress free. He took us to our unit and was so kind to my 11-year-old Son, who was asking a hundred questions! LOL!The low-price, beautiful new facility, convenient location, awesome weather-proof drive-in loading garage, AND Kelvin, who is an excellent on-site manager, make this Public Storage a winner.
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January 2023 by Salena Reese
I rented a unit from them in Feb 2021 and around the first year anniversary they raised the price 2x from $60 to $120 a month, changed the access hours from 6am-9pm to 9am-5pm. I moved across the country so it proved difficult to get in and empty the unit, especially since the one drive-in entrance door is completely out of order. Bathrooms are also in continuous disarray. When I closed out the unit I didn’t call right away and I think the workers there believe I was robbed, Bc the broken door stays open all day long with no security. I successfully rented a separate public storage unit this year in Oregon and closed it out with none of these problems, proving this particular location has issues. I would pick a different public storage to securely store your belongings when you’re away
