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November 2023 by Rachel Marie
This is our second set of furniture that we have purchased from Natalie and her amazing team at Raymour and Flanigan. She helped us find the perfect sofa and love seat sets for our home. She is friendly and informative. She answered all of our questions promptly and supplied us with an exceptional customer service experience! I wish all our big purchases were as simple and stress-free as Natalie has made our buying experiences with Raymour and Flanigan! We absolutely love our furniture! It is SO comfortable and stylish, and very durable! We are forever customers! Thank you Natalie, we really appreciate you and your outstanding team!!
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October 2023 by Thomas Mihok
Our salesperson, John Wade, was very patient & helpful in working with us to find exactly what we wanted. We felt very comfortable with him. There was no “film-flaming”pressure, just honest answers and advice. We will definitely recommend him & your store to our friends & family. Thank You!
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October 2023 by Anna Thomas
I highly recommend this place for any furniture needs. Our service rep was amazing. He was very knowledgable and patient. He wasnt pushy at all. Quality of the product is amazing. It got delivered in 2 days. Fast service!!!
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September 2023 by Ashley Minus
Rich was so helpful and knowledgeable. He was able to show us exactly what we were looking for and answered every question we had. His customer service is unmatched!
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September 2023 by Yorelis G
Sid took care of us so nicely, he took his time and answer all of our questions. Show us what we wanted on a big screen. After we made the purchase he offer his business card, offer to come back and ask for him in the future and if we see something online and not sure to please stop by and he will show us on the big screen and guide us if needed. It feels amazing to have a representative that takes pride in his job, SID GOOD JOB BUDDY!! We highly recommend Cottman store. And the sofa we ordered came in perfect conditions, wrapped and clean, the delivery guys where very nice and on time. Amazing experience THANK YOU ALL!!
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September 2023 by Ina Sison
We were helped by Shorty and his manager and they were awesome. The definitely know what they're doing, unlike Ashley's Furniture outlet. The final price for our 2 piece sofa set was cheaper than we anticipated plus the delivery was super fast!
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September 2023 by Jodi-Ann Dennis
If I could give a Zero star I’d give it, especially with their delivery service. I have a baby that has allergies to grass and is also immunocompromised. Imagine I politely ask these delivery men to put on a non-skid shoe cover that is medical grade, and told them about my sick infant that creeps around, and this one guy is going to give me straight attitude telling me he is not putting it on, and then after seeing the surprised look on my face mentioned that it’s company policy.Are you telling me, it’s a company’s policy for their workers to walk outside and could blindly step in animal feces, walk in grassy areas, and on the muddy ground (because it was raining earlier too), and be able to walk into people’s fully carpeted house with their Dirty, filthy shoes, rubbing it all in the carpets, and putting their customers HEALTH at risk, especially after being told about the customer’s said health risk?I am upset because I politely asked, and I told them my situation. They didn’t even care! This man had a whole attitude because I politely asked him to put the shoe covers on and told him I had a sick child inside. But as long as they got paid, they’re good, they don’t care!When I told him, I can’t let him inside with his shoes, he turned up the attitude even more, and did not hesitate to say “Okay fine” with his facial expression and body language saying, well F- you then, I don’t care, and then pushed the furniture away from the door.My question to them is, what if they had a sick child at home, would they keep the same energy with someone not wanting to put a shoe cover on, to protect their child’s health?I ordered bedroom sets from Raymour & Flanigan before on 2 separate occasions and the previous delivery men were understanding of my situation, and applied the shoe covers. They never mentioned this being the policy, so you can understand my confusion and frustration when the delivery men today instantly had an attitude and refused to cover their dirty shoes, and could careless about my reasoning behind it.They are acting like the delivery was free, I had to pay $75 plus tax for Delivery and set up, which is separate from my furniture order. The item I ordered was able to be brought in by 1 person, and where it needed to be set up was just a few steps away from the door.I started furnishing my new place with this company, but thats it, Never Again!I Canceled my order!As I said earlier, I feel like as long as they get paid, they’re good, they don’t care! I’ll go spend my money somewhere else.
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August 2023 by Yolanda Thompson
I want to acknowledge Raymour and Flanigan for being the #1 place to shop for furniture! I am grateful for Mo/Shorty who has been my Salesman for the second time in 3 years from when I moved in the apartment I’m moving out of! Thank you, Mo! I Love that Mo/Shorty searched the store with me looking for what I wanted! I’m so glad you know what’s in stock and you know your numbers! I can’t praise enough for Raymour and Flannigan being a Blessing to me in my time of need! Offering affordable good quality furniture and having floor samples which make me happy and are within reach of my cash flow! Thank you Mo/Shorty!! Thank you, Raymour and Flannigan!! May God bless you all greater than I have been blessed for shopping with you all! HALLELUJAH God!!!
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August 2023 by Manuel Bromfield
Hyatt was very pleasant and knowledgeable in and what I need to help with. Thank you for your excellent customer skills!
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August 2023 by Impac
I have been to this store on many occasions and the experience did not go well, however, this time I met Melissa!! She was patience and very knowledgable of the merchandise that was in stock in your store. Unlike other individuals that I had met at this store she went above and beyond to help me with my purchase. She should be commended for the way she presents herself to her customers. I mean her professionalism is simply amazing!! I highly recommend that if you visit the store at Cottman & Castor Ave. in Philly be sure to ask for the short saleswoman MELISSA!!!
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July 2023 by Joyce Tounkara
Melissa greeted us as soon as we walked in. I showed her a picture and she took me right to it. After I realized it wasn't for me, we discussed what i was looking for. She took me around the show room pointing out possibilities.After finding pieces I loved but couldn't fully commit because I wasn't sure of the size, she had me do a paperwork. And told me to call her after I got measurements.I came back the next day and she got me squared away.I brought my bestie and her mom with me and Melissa sold them a mattress as well.No one approached them while Melissa and I waited in line for about 10mins to finalize paperwork. They were in the mattress section alone. Missed opportunity for someone else.Thank you Melissa for helping me with my shopping needs. I will be back to shop with you again.
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July 2023 by Rochelle Redding
My salesperson Melissa was fantastic. No high pressure sales she listened to what I wanted and was very patient and knowledgeable about the products. I will definitely shop with them again.
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June 2023 by Matt Rosenbaum
My roommate is moving out and I have not had decent furniture since I had my parents' furniture years many years ago. Raymour & Flanigan has a good reputation as far as I know for good quality without being very expensive and they assemble your purchase for you. I was advised that the Outlet store could save me some money. I went a bit over my budget just because the faux leather electric recliner was SO comfortable, I had to get that as a treat for being almost 60 years-old, lol! The furniture will be delivered next week and I am really looking forward to it. My salesperson, Pamela, at the Cottman Ave outlet store in Philadelphia was so wonderful and patient, and helped me decide for almost 1.5 hours. I got the recliner, a sofa, a dining room set, a TV console, a coffee table, and two end tables! Here are the first three.
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June 2023 by Beatrice Alexander
Great customer service. Jay was very easy to work with and we didn't feel pressure from him. He gave us our space to search for our living room furniture and was available to answer any questions that we had.
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May 2023 by Ophelia Harling
I went to the Raymour and Flanigan Outlet on Cottman Avenue in Philadelphia. The salesman was wonderful, very helpful,polite and friendly. I fell in love the chair it’s very comfortable and colorful.
