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June 2023 by Deborah G.
Store 11160 The cashier Mary decided she wasnt going to assist with a Western Union matter 10 minutes before the store closed. when she spoke My son and I in the most condesending manner. I pushed her nasty attitude back. She proceeded to tell me she doesnt have to put up with that and walked away. Great going RiteAid. I called the corperate office and their customerservice line told me to call back during business hours. They will never get any business from us ever again. They dont get any stars from us at all what so ever.
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April 2023 by Sierra J.
The dude at the cashier had the worst attitude I've ever experienced without even saying a word to him. Left and went to Acme instead
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March 2023 by Leann Stover Nyce
The person who helped us was extremely kind and professional and helpful.
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February 2023 by Maria Victoria B.
RiteAid #00822 PharmacyI've had no issues with any of the two pharmacists working at this location, nor have I ever had any issues with any of the pharmacy technicians who worked here -- until now.For those who use the 5911-5933 Ridge Ave location as their neighborhood pharmacy, you may have observed or have been told how short-staffed they are. You can expect excessively long wait times over the phone (5-20 min.), have your call get disconnected after long hold times, or maybe -- when you do finally get connected to someone from the pharmacy, you can expect to have the pharmacy technician simply just hang up on you, rather than make an effort to resolve or understand the script or Rx issue at hand. This incident occurred at 7:30pm on 2/13/23.I don't mind that RiteAid #00822 is short-staffed. In fact, I don't even mind having longer wait times on the phone to connect with the pharmacy. But, when customers are finally connected to you and/or your staff, there is never any reason to resort to hanging up on customers while they are attempting to explain their situation (especially when we, as Rite Aid customers, look to you for our Rx fill/re-fill).It's unfortunate that you resorted to hanging up on me. If you were unable to assist with my issue, I would have happily had you place me on hold to talk with the pharmacist. We all have bad days sometimes, however the matter in which you chose to handle the call was very unprofessional and is a poor reflection on the other technicians and pharmacists who work there with you, who I do respect.Short-staffed or not, never have I ever experienced this level of disrespect from anyone in your profession when seeking help (in-person/over the phone). There have been other local pharmacies who have been competing for my business, but Rite Aid #00822 has always been my preferred pharmacy since I've lived here -- until now.Thank you to both pharmacists (both named Ryan), Vera (former tech who previously worked there) and the other staff members on your team who I've met recently who have been so friendly and helpful whenever I come in to the store.But excellent customer service, friendly attitude and professionalism is important to me that it now outweighs the convenience (distance) of this location. It only takes one bad apple to ruin the bunch.Unfortunately, I will no longer be a returning customer to RiteAid #00822.
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November 2021 by Michele W.
This review will be more for the employee than the actual store! Lol But I feel employees who give great customer service should always be recognized. I worked as a manager for several years and it always made my associates happy whenever they were recognized by a customer. I came into the store to grab two things, there was only one cashier, her name was Shanice I believe! She was calm, patient and very nice! She was getting the line down without making any of the customers feel rushed! The store was stocked, neat, and I was able to find what I needed! Great experience!!
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May 2020 by Dronin
Photo kiosk a little old they need to get something more up to date
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September 2019 by Robin Naser
What Rite Aid photo? Remove this from Rite Side's services. Staff does not know anything about apparatus...schmutz piled around self service center..."pitiful" is being kind. I did not purchase additional items needed from your store due to my poor experience with the non functioning photo center
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July 2019 by Dronin Man
Photo kiosk a little old they need to get something more up to date
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April 2019 by Roque S.
To me this is the best Rite Aid in Ridge Avenue. Maybe the ppl that gave it bad review must have been there mornings shift. As for me I only go night shift. The 2 Lady behind the counter are so nice and friendly. Debbie and Pam. They always greeting you and are willing to go out of there way to help you. I love being in there at that time from 11 until. My first time meeting them I just came out the hospital. I had lot of merchandise in my cart and those 2 lady not only help me with my stuff on the counter they even took it to my car. That was it I fell in love with that store at that time. I love going there taking my time enjoying the night shift atmosphere of the place. THE BEST THERE IS PAM AND DEBBIE. If ya ever quit I'll never go to that rite ever again so let hope not I DO SPEND A LOT WHEN I BUY.
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November 2018 by Joanne R.
I love the rite aid pharmacy services on Ridge Ave in roxborough. Even when the Pharmacist is there alone, he takes care of the customers dropping off or picking up prescriptions! The older lady is so sweet, and the younger guy is so helpful. Even when my 88 year old Mom is there, they are more than willing to come from behind the pharmacy counter to show her where things are as she is losing her eyesight. Thank you all for being so nice!
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November 2018 by Chris B.
This is might be the worst Rite Aid in the city. I live around The corner but I will drive five minutes to Cvs just to avoid this place.
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November 2018 by Thomas E.
This is a horrible store , poor management and poor customer service . Specifically , someone damaged my car in the Rite Aid lot and the Managment claims that the security camera for the lot was inoperable .In other words , my vehicle was assaulted on Rite AIDS property yet they had no security while the camera is clearly visible!! It reflects negligence and no customer care , I will never shop there again and would encourage everyone to avoid this store .
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June 2018 by Mihee P.
I walk in to get cigarettes I ask for ultra light Marlboro, She give me menthol. So she say what does it look like! I told her it was silver. Her description old lady with white hair with tinted glasses. F...king rude a** old lady if ur glasses wasn't tinted maybe u could of see it better!!!! Her service is horrible n rude a******* No politeness at all n customer service is f....k up!!!! She need to get fire from her job! I spend my good money at this damn store when ever I come into this rite aid. Lady u mess up!!! U don't treat me or any customer who come in to purchase and give them very bad services n to be rude. I give this rite aid a O service but it won't let me precede without giving a star.
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August 2017 by CurranJohn Smith
Terrible. Called and got spammed with ads every second on the line. Needed to ask one simple question and had to listen to a bunch of BS
