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March 2024 by Rya S
Over the years, this urgent care has gone hill. The staff is extremely rude. I used to take my children here often but I will never step foot in there again.
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February 2024 by Kimberly Beaver
Seem cleaned. But ABSOLUTELY ridiculous that they send you down to the hospital for an xray then tell you to come back to read the xray. Front person not informative at all. But they got their money. Medical field is joke!
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February 2024 by Nuttanicha Thaiposri
I’m so sorry if my English not too good I’m from Thailand,but I would like to share my experience with urgent care in Roxborough ?Good Morning,I went to urgent care office yesterday…I’m so impressed with all the services,Dr.Joel Wagman ?? he”s the BEST doctor..walk in with a nice smile,gentle..talk to my daughter and take away her worries (after that He’s figured out what make my daughter get so sick with a high fever,he”s solved all those problems that we have to due with it for a week with another doctor with a different place..before I met him…not only an education ,experience that he have but he’s have a good heart..he love what he do and so helpful he make everyone feel like home,(Thank you so much Dr.Joel)…And all those Nurses and service very nice &sweet..so helpful also)THANKS YOU SO MUCH for making my daughter feel so much better from yesterday ?”im so impressed with this place”May God Bless You All”
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January 2024 by N Mitchell
Only complain is the waiting time. Even if its empty, you will have to wait a decent amount of time. Last week I spent around 2 hrs with only 3 people ahead of me. They make you fill out the same papers with all your information every time you visit, as if you are a new patient each time. Is quite annoying.
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December 2023 by Denise Bowler
Front desk woman unable to give turn time after I advised senior with dementia was alone and waiting on me to return. Unfortunately, I’m sick and needed to know time frame. She then laughed and got mad when I asked her if she thought my situation was that hilarious and then she lied and said she wasn’t laughing at me. This was my 2nd time here and did not have this issue on my first visit. Will never go back.
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November 2023 by Shaq Lulu
This is my third time here and the last two times Dr. Joel Wagman was assigned to assist me! He always has a diagnosis even before examining me. Beside manner can use improvement, told me I don’t look like I have an upper respiratory because I didn’t have a grimacing face. On 5/2 went after having fever and shooting head pain. Told me it was jaw pain, I’m 10 days post op from Hernia surgery.
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October 2023 by Zack Smith
Horrible billing department. Experience itself with the doctor was fine, but they sent a follow-up bill which you apparently have to write a check for (they don't offer online billing, at least in the document they sent me). I paid it - they cashed the check - (I have the money deduction and check receipt image on my online banking). I followed up called twice to let them know they cashed my check - and told them exact date and check and they said they would clear it up. Well, clearly they are not clearing it up since I'm still getting bills. Terrible. Don't even know how to resolve.
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October 2023 by Nick Dolan
Only giving two stars because the doctor was someone my family knows and was very professional and personable. The nurse, on the other hand, totally unprofessional and standoffish. Showed up around 3:30 in the afternoon thinking the place was open until 9 only to find out that they decided to close at 5 and wouldn’t be able to get a radiologist in to shoot an X-Ray. Was hoping Roxborough would have gotten their problems worked out but obviously that’s not the case.
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July 2023 by cathy m
I’ve had 3 good experiences at this urgent care over the past 2 years. The docs ordered appropriate tests and were conscientious about following up on results. Dr. Applebaum made 3 calls to get delayed results.
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July 2023 by Brittany Gillespie-Phinney
I have been there twice now and the staff and Dr. Applebaum are so great. Front the front desk, the nurse to Dr. Applebaum . He even called this weekend to check if I was feeling better. He really cares about his patients. Thank you!
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May 2023 by Jamie Tibbetts
ZERO STARS!! Horrible! The women working at the front desk on April 11th, 2023 at 8:30 is the worst human being on the planet! The hours on the door said it was open until 9:00, yet she wouldn’t open the door and even acknowledge us. SHE COULD HAVE AT LEAST TOLD US WHY IT WAS CLOSED 30 MINS EARLY, GAVE A SMILE OR SOMETHING-SHE LOOKED AT US AND THEN TURNED AWAY AND CONTINUED NOT DOING HER JOB! Once again, the older woman that was working there on April 11 at 8:30 is THE WORST. Roxborough urgent care should be more careful when hiring an inhuman.
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May 2023 by Priyanka Patel
How do I even go lower??? It’s 8:32pm. They close at 9pm. I worked at an urgent care. Hurt my right ankle. Woman would not let me in AT 8:32pm. You best believe I flipped the camera off bc what??? I was literally skipping to the locked double doors \\u0026 she just kept shaking her head no as if she didn’t have the control to let someone in, IN ACTUAL OPEN HOURS. Just left, can’t reach any care. Or even a wrap for that matter. This sucks. My urgent care would have neverrrrrr
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March 2023 by Mario Q. Russo
I received excellent care from Dr. Applebaum. He not only addressed my medical concern fully, but also took the time to explain the procedure in great detail which gave me confidence and put me at ease. The nurses at this location have all been incredibly kind and competent professionals as well.
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February 2023 by Chelsea Tillia
They’re really great once you’re in. However, 2 Sundays in a row now they are not open when they say they’re supposed to be. Last Sunday 2/12/23 my husband went and it was a little after 9am. The doors were locked. When I called after he left they said they had been there since 9am. I thought there must’ve been some confusion, maybe my husband was mistaken. But today, I know that it was a lie. He went there this morning 2/19/23 and it is now 9:43, doors locked. Other people waiting, checking the door. When you call, no one answers. They’re supposed to be open from 9-5pm.
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January 2023 by Danielle Glaves
My 15 year old had a sore throat for a week. I brought her here and she received a rapid strep test. The rapid was negative and the words from the doctor were “it didn’t look like strep” he checked nothing other than her throat. “It’s just a cold” He did not send her strep test to the lab. Unhappy with how that went and her worsening symptoms I brought her to CHOP. Her rapid there was also negative however her lab test was sent and was positive, a week later she’s starting antibiotics. Do yourself a favor and advocate for yourself or family member and get your tests all sent to the lab.
