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“Fran is the bedrock of this place! She goes above and beyond for the tenants. I have loved every moment spent conversing with her. She is truly a light. Til next time Fran!”
“Ariana she was very helpful she took me around the building and she took me inside she explained everything to me I was happy with everything and she showed me the storage and pricing thank you again for helping me”
“Mel was so professional and friendly. Mel was very thorough and walked me through every detail. She answered all my questions and concerns. She’s awesome and I appreciate her making this experience seamless!”
“Amazing place, our Associate Earl was the best, explained everything to us, very kind and very friendly, knew everything that he told us, very respectful and so hope we have a great experience at this place as we have with him.”
“An excellent experience from the time I reserved the space in November until we moved out at the end of August. Well-lit, good-temperature, easily accessible space - and all of our questions were handled wonderfully by the manager, Donald Maginnis, who was consistently warm and helpful. Highly recommend the space.”
“Kailynn was AMAZING!!! This facility is one of the nicest I've ever used and the staff (Kailynn) made me feel at home. She's one of the good ones. Rent space here first.”
“I arrive and direct to the point great service they show me the units before I get any of them great service overall. Please give Sharelle a increase pay rate she did great Thanks!”
“I had a great experience! The process was smooth and stress-free, and Ron was super helpful from start to finish. He took the time to explain everything clearly, answered all my questions, and made sure I felt confident about my storage choice.”
“I just want to take a moment to give a huge shoutout to Mark, the manager here. From the very first day I met him, he’s been nothing but welcoming, funny, and genuinely kind. He makes what could be a pretty routine storage experience feel personal and enjoyable. Mark goes above and beyond to help with whatever you need, and he always does it with a smile and a great sense of humor. Honestly, I probably wouldn’t keep coming back if it weren’t for him. He’s the heart of this place and truly makes it stand out. Thank you, Mark, for all that you do!”
“This was my second time using gentle giant, and I recommend them to everyone who asks! Friendly, respectful of my stuff, efficient, timely, good communication at every level from first contact through to after the move.”
“Easy transtion from day one. I've been with this storage facility 2 plus years. I signed up with Star and exited with Jefferson, they were both kind and accommodating. The place is always clean, oder free, well light and secure. Highly recomand. If i ever have to store again I would return.”
“Excellent service every time. The front desk, especially Tevin, is always incredibly kind and helpful. I’ve been coming here for a while now and I’m consistently treated with warmth and professionalism.”
“Samantha was amazing helping me move in my unit today. The office was pretty busy and she was by herself. She handled everything so fast and efficiently. Amazing customer service”
“I rented a unit at Extra Space Storage in the Philly area for a full year, and it was a total win it’s clean and best rates in area.
The only minor hiccup was the elevators they’re a bit on the slow side but I never had any real issues or delays that caused problems. What really stood out was the top-notch communication; the team kept me updated every step of the way.
Shoutout to Kyle, who was incredibly helpful and made closing out my account quick and painless with no hassle”
“Today, I switched rental units, and the young lady working there today in place of Vivian was the BEST! She demonstrated her professionalism a few hours before I even arrived by calling me twice after missing my calls this morning; I did not leave a message to call me back. Who does that nowadays?
She was fast too. I was done and on my way. She closed out ine account and opened another in about 10 minutes. It was a pleasure working with her. The regular manager, Vivian, should be proud because Ariana ran her place in the same superb manner that she does. Vivian is the epitome of professionalism too and it is evident that she takes great pride in her work at Extra Space by the way she maintains the entire site.”
“The gentleman that served me was very helpful and courteous. His personality was fantastic. A lot of customers service representatives could learn a lot from him. All I have to say is keep up the good work.”
“Oh my gosh when I say service and them just being nice to me was so awesome i was going through a lot Ms.Shonda & Mr.Handsome “Maurice” is the best customer service i had in a while they made me think i was at chic-fil-a the way they was saying my pleasure and things just a memory i would never forget i recommend everyone to come here no other company!!”
“Vanessa is always great, I have had a storage unit in this location since they built it and she is definitely one of the best I have worked with here. The facility is always clean and safe.”
“Great experience with Antwone. He walked us through all the details of renting our unit. He answered all our questions and made sure we were settled in with our unit. Great customer service, would definitely recommend and we will be referring over to him. If you need extra storage and not clutter up your house please go see Antwone at Compass Self Storage.”
“Staff is great, very responsive and accommodating. Setup makes me feel safe at all times even in such a big space, because staff is constantly watching, and passcode access is very controlled.”
“Felicia was extremely helpful and patient with my storage set up. Facility was clean and tidy. Grateful for competent help and trustworthy accommodations during this period of transition.”
“Walked in today randomly to check out a space and see prices and the property manager Sierra help me out right away and made sure I did not leave without a great size and price and also helped me with paying 6 months advance for my new rental”
“I have no complaints. Everytime I come here the office staff Ariana and Shawn are friendly and helpful to me.
I just wish the rates don't have to go up
But otherwise, I'm satisfied with the rental company..”
“great service. excellent staff. The facility is very clean, easy access to the unit and have some dollies on site to help move items. Terry and the other staff at the desk are the best”
“Mulu has been a ton of help. I lost my reservation information and she made sure to take the time and special attention to take great care of me. I love Wally Park!!!”
“This was our 3rd move with Isaac’s. As always the team was efficient and diligent. They worked tirelessly to get all of our things safely in place. Thank you and we highly recommend you!!!”
“So far this Storage facility has been probably the best storage place I’ve ever used in all the years I’ve ever needed to store my things last minute. Their rates are wonderful. Their facility is clean. Well kept climate control and drive up. You can’t beat that.”
“I would like to formally express my sincere appreciation and recognition for the outstanding work of the professional Mario, who assisted us in an absolutely exemplary manner at Extra Space Storage.
From the very first contact, Mario demonstrated a rare level of attentiveness, respect, professionalism, and cordiality, always with a smile and a genuinely customer-focused attitude. He was extremely careful, attentive to our needs, and clearly showed, in practice, that he knows exactly how to serve and assist people with excellence.
I would like to personally congratulate him, because since I arrived in the United States, I had never experienced such a differentiated, human, and efficient level of service as the one provided by Mario. He is, without a doubt, an above-average professional who truly makes a difference in the environment where he works.
This message is addressed directly to you, Mario: thank you very much for the exceptional experience you provided me. I sincerely hope that many other clients have the honor and privilege of being assisted by you, because your work raises the standard of service and reflects positively on the entire company.
You truly deserve all the success in the world. May 2026 be marked by great achievements, growth, and recognition, worthy of the outstanding and exemplary professional that you are.
Congratulations and my deepest gratitude for your excellent work.
May God bless you.
Sincerely,
Carlos”
“The building was very clean and well kept, the staff absolutely awesome, and the price was reasonable. I am blessed to no longer need their services, however, trust and believe, if I ever need storage I will go with them. 10 out of 10 times.”
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“I came in looking to move to a cheaper unit after my rate when up - Angelo found me a larger sized unit for $2 less than what I was paying now. He was friendly and good to chat with - we ended up looking at a couple units until I found one right for me. Thanks again Angelo!
Be advised that the ceilings here are starting to crumble, so your stuff will get coated in a dusting of fine powder if you keep over time. But for the rate, location, and service, you’re better off here than a lot of other spots in town.”