Social Security Administration

Hours: The Social Security Administration office provides various services, including updating personal information, applying for benefits, and requesting replacement Social Security cards through their website. Customers can create a mySocialSecurity account online to access these services and obtain documents like Proof of Benefits letters. For in-person visits, appointments are required, and visitors must call ahead to schedule. The office is located on the 20th floor, accessible by elevator, with clear signage and a bag check at entry. The staff includes friendly and efficient employees, with some staff members receiving praise for their attentive service, especially at window #11. However, experiences can vary; some customers have encountered rude behavior from certain staff members, which impacted their visit. Overall, the office is described as professional, with many tasks handled quickly and efficiently, often within 40 minutes. Many services can also be managed over the phone, reducing the need for in-person visits. Customers value the helpfulness and friendliness of most employees, though experiences may differ depending on whom they interact with.

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1. Philadelphia, Pennsylvania