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July 2023 by Gavin McCoy
location is not open anymore and there seems to be a homeless person living in it so yeah not a great experience
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March 2021 by Jose Ruben Rodriguez
You should rate your customers, I shouldn't have be there for 1.5 hours to get an up grade. I have 6 phones with you and with a good record you should be in and outl.
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May 2020 by Paola Gonzalez
This is by far the best Sprint store in the city of Philadelphia. Best customer service experience I've had inside a Sprint store thus far, since switching to Sprint years ago. The gentleman, Marquese, was outstanding. He was extremely helpful, patient, knowledgeable, kind, caring, and friendly. He had wonderful sales expertise- he listened well, was understanding, and then explained everything forthright in great detail, allowing me to understand all pros and cons prior to leaving the store. He also explained and calculated how much my bill would change by and exactly when I would see it online. The young lady, Sonali was awesome too; very friendly and patient. They both stayed almost TWO FULL HOURS AFTER closing time to accommodate ALL of my needs and to ensure I was satisfied. I exchanged one of my recently upgraded phones (two iphones SE), I had previously ordered online to the latest iphone 11, got two life proof iphone cases, updated my address, and my email. In addition, they plugged in numbers for me to see how my bill would be altered each month by me upgrading to a number of different devices, until we found something that worked for my budget which involved me walking out with the latest trendiest iphone. Lastly, again, they stayed an extra almost two hours with me to finish transferring all info/data from my my previous device to my new one. Once again, stellar experience. Highly recommend this store and asking for Marquese. He DESERVES and NEEDS a promotion ASAP. He restored my faith in Sprint. Thank you Marquese and Sonali!
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March 2020 by Shaylyn Forte
This store is ABSOLUTELY AWFUL. I went in and spoke with Juan after I was charged for subscription services I didn’t enroll in. He promised me a refund and that he would call me back and never did. I followed up multiple times and he said Sprint would be issuing me a $50 gift card in 10-12 weeks. 8 weeks later I got an email from Sprint saying they are not going to issue me a gift card. I called the store and spoke with the manager, who said he would issue me a refund. One week later and the refund still hasn’t been issued. The manager and employees at this store make promises to resolve your issue just to get you off the phone. They never follow through. I will be switching my phone plan after this terrible experience with Sprint, but not before I write to corporate about how terrible the service is at the Aramingo store.
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February 2020 by Latisa W
Very unprofessional on the phone had me waiting for 20 minutes for a manager and when I called back to tell her she just put manager on the phone without saying she apologize for the wait or nothing When the manager got on her apologized for her Then I called back to ask for the same manager again on hold for 20 mins without saying he on another call or even with a customer store need customer service training on top of charging me for a watch I did not purchase
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January 2020 by Marisa Esposito
This workers at this sprint strore rude I will never go back to this sprint store ever again.
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January 2020 by Iris Violeta
Thank you Dee for all your assistance you were more than helpful and patient! I told you the way you presented yourself was very professional And “I see you moving up soon!! Thank you
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November 2019 by Beckie Aguilar
Estefanie was amazing. Explained everything to us and took the time to help us! Very friendly. Thank you
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November 2019 by Janice Crozier
Awesome service!
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September 2019 by Apostle Bright Hopewell
They treated well with a Cool and very Welcomed Reception, they made happy for the New Samsung Phone I bought from Sprint Office, Thanks.
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September 2019 by Robert Evans
Worst customer experience in my life ! They really suck big time ! Nothing but problems and headaches. Never again ! Go to Cricket !
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May 2019 by David Gillum
Picked up new phone.
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April 2019 by Jeanette Moore
All stores dont treat u the same 16th street is the best one to go to
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April 2019 by Matthew Unlocked
Went here to ask a few questions about a phone, my girlfriend went to the back and was greeted by a female work who seemed like she had a attitude, and was talking down to my lady. As my girlfriend asked do they do repairs she replied no, then try to lure her into a contract with a upgrade.
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April 2019 by joe slane
The teenagers hanging out listening to loud music was very distracting.
