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October 2023 by Justin Kaszubski
Stellar movers did a wonderful job. Hard workers with attention to detail. Glad we picked them!
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September 2023 by D Cotrim
Your truck was illegally parked on my street moving someone into 1716 Reed Street. I asked your crew to back up so I could exit the street to pick-up my child from daycare. I was told no and to wait 15min. The issue was that I had to pick up my child from daycare which was going to close in 15min. I asked repeatedly and they refused to budge even though they were at the corner and could have easily backed out onto the larger street. You are required to have a permit to block a street and the city grants moving permits to hold spots in front of your building - your crew was completely in the wrong.I’m very pregnant and despite being distressed and pleading with them to move, they had no regard and no problem being rude and disrespectful to me. I was incredibly stressed by the situation and it’s TBD whether I’m going to incur fees for arriving late to pick up my child - all due to your negligence.
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August 2023 by D M
Your truck was illegally parked on my street moving someone into 1716 Reed Street. I asked your crew to back up so I could exit the street to pick-up my child from daycare. I was told no and to wait 15min. The issue was that I had to pick up my child from daycare which was going to close in 15min. I asked repeatedly and they refused to budge even though they were at the corner and could have easily backed out onto the larger street. You are required to have a permit to block a street and the city grants moving permits to hold spots in front of your building - your crew was completely in the wrong.I’m very pregnant and despite being distressed and pleading with them to move, they had no regard and no problem being rude and disrespectful to me. I was incredibly stressed by the situation and it’s TBD whether I’m going to incur fees for arriving late to pick up my child - all due to your negligence.
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August 2023 by Alexander Ortega
I have used Stellar movers at least twice (I have homes in Philadelphia and Hawaii). Sam and his team are very professional and accommodating. Moving in the city can be a pain with limited parking and high rise buildings, but Stellar Movers came through and made the process stressless. All my stuff was packed and delivered with care. I have recommended Stellar Movers to friends and will continue to. Affordable, professional, and friendly service!
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August 2023 by Jennifer Fitzula
Used Stellar Movers for my move last week and highly recommend! They were responsive, on time, efficient and very reasonably priced. Would definitely use again!
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August 2023 by Abbi Bennett
Mike and Xavier were my movers. They were early, friendly and quick! Everything was reasonably priced and overall a great experience!
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July 2023 by Alex O.
I have used Stellar movers at least twice (I have homes in Philadelphia and Hawaii). Sam and his team are very professional and accommodating. Moving in the city can be a pain with limited parking and high rise buildings, but Stellar Movers came through and made the process stressless. All my stuff was packed and delivered with care. I have recommended Stellar Movers to friends and will continue to. Affordable, professional, and friendly service!
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July 2023 by James Seebacher
Crew was very communicative, arrived on time and fully cleared out my 4 bedroom row house in record time. Final cost ended up being considerably less than originally quoted. The guys were awesome!
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July 2023 by J M
I'm so glad I opted for getting movers, y'all just go ahead and book a job if you're on the fence. These guys turned a stressful day ahead into an easy 2 hour job. Rod, Sandeep, and Xavier are good guys and were awesome to work with.
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July 2023 by Dorothy Metas
My son just moved from a 3 floor walk up to another 3 floor walk up. Stellar movers was amazing from start to finish! Extraordinary service, friendly and efficient. Could not ask for more
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June 2023 by 215WhatIse E.
Moving is painful and when you shop around, it seems like a commodity. What makes a difference is the people you get to work with. Tom, Xavier, and Phil were awesome! Polite, respected our stuff, and patient especially when things did not go as planned e.g. cars parked where we reserved a space. I look forward to working with the fellas again.
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June 2023 by Sarah Gillars
I used Stellar Movers to move from one apartment to another in Center City. Despite rain, other cars not obeying No Parking signs, and elevator size constraints, Stellar Movers did a fantastic job of getting all furniture moved in perfect condition and in 3 hours. Couldn't have asked for a better moving experience with very friendly and hardworking guys.
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May 2023 by Connie Lee
Great experience! The three guys that helped were so nice. They moved me from a high rise apartment to a row home with ease. They were able to disassemble and reassemble my bed for me.
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April 2023 by Ed P.
Overall the packing and move was ok. Some red flags were that they did not use furniture pads so most of my furniture got dings and scrapes. They did not protect cushions and they just got greasy and filthy. The sofa did not fit in the new building elevator and they had to take the stairs and my sofa got destroyed. Furniture pads would have saved this. A basket on wheels would have also made the move faster for the little stuff.
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March 2023 by A Lee
tldr; Sam was astoundingly rude, repeatedly ignoring my questions or providing curt responses, even replying to a question I’d posed, “I thought it was self explanatory…without spelling that out.” Gave me a heavily negative impression of the company whereas all other companies have been courteous.The long:My complaint is with a specific customer service rep, Sam. I submitted a quote request online along with questions of (1) if they offer furniture disposal service and (2) how much it would cost if we were to rent our own truck and hire them to load it (excluding transport).Sam emailed a curt, one-sentence, “We do not provide cross country moving services.”, ignoring my questions, so I responded by asking again. He wrote again very curtly, “We do not do disposal. We can curb it for you or take it to a donation center,” which neither answered my second question nor was voluntary about the cost of curbing/donating the furniture. So once again, I replied, inquiring about the cost to curb/donate the unwanted furniture and reiterating my remaining question on how much it would cost to hire them to only load the items we want to keep. His response? “I am sorry but I don't think we would be a good fit for you. I do not like being talked down to by email. But to answer your questions if we are willing to load it to the curb or take it to a donation center I thought it was self explanatory we would be willing to load it in the truck without spelling that out. It would have been just the hourly rate as per the rate email for labor.”I never got a “rate email for labor.” (Remember how I was shot down at the beginning with a one-sentence reply?) On top of that, Sam repeatedly skipped over what I said and refused to try to understand me. I had asked two distinct things: (1) How much it would cost to curb/donate the unwanted furniture and (2) how much it would cost if we were to rent our own truck and hire them to load it (excluding transport). These two distinct questions somehow merited the response of “I thought it was self explanatory…without spelling that out”? Not sure who’s “being talked down to by email” here, him or me?I’ll admit I was a bit rude in the exchange out of annoyance at having to repeat myself so many times. It was as if Sam were in possession of some highly secretive knowledge and to gain it I had to drag it out tooth and nail. All other companies I contacted were able to provide courteous responses without this unneeded frustration.Needless to say, I will be giving “Stellar” Movers a wide berth. If a customer service rep, whose job is to build confidence about a company, can’t spare a few minutes to consider what I’m trying to say, I can only wonder about their actual moving service…
