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November 2023 by Ger Ard
Excellent customer service. Salesperson fixed my glasses and it fit better than before. He definitely knew what he was doing. What a difference.
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July 2023 by Shelley W
I’d like to give a shout out to an excellent sales person at the Liberty Plaza store in Philadelphia . Quill was knowledgeable and patient in helping me find a style in my price range . Sunglass Hut has a wonderful selection of quality designer sunglasses. Quill knew the products in stock and how to narrow the search . He listened to my concerns and explained the various purchase and exchange options to reassure me that sunglasses can be a perfect gift. I did have to return the glasses after another Sunglass Hut had my brothers preferred frames. Quill was understanding and pleasant in quickly facilitating the return. I recently passed him, over 6 months later and he remembered me by name . That’s an outstanding salesperson!
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January 2023 by Matthew Fukuhara (MattieF)
Even though I didn't buy anything here I received great customer service in my search of a specific frame. Great job to the guy working 4/15/22 around midday, he was super mindful of other customers around him and their needs i.e. multitasking.
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December 2022 by Brian Moore
Sean and his team are great. They are very friendly, extremely knowledgeable and helped me find the prefect sunglasses for my upcoming vacation.
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October 2022 by Matthew Fukuhara
Even though I didn't buy anything here I received great customer service in my search of a specific frame. Great job to the guy working 4/15/22 around midday, he was super mindful of other customers around him and their needs i.e. multitasking.
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September 2022 by Robert Porter
GF Bought glasses in the store for my birthday. Tried them on and didn’t like them. came to return them but the clerk claimed there were scratches. WHILE he was wearing some dark lens parada glasses. Not sure how I couldn’t see with no glasses on while he could.Lost a customer and will make sure others know
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June 2022 by James Ross
Doesn't seem like the employee I spoke with on the phone has been sufficiently trained and / or doesn't feel like working. I called to ask about prescription Oakley sunglasses. The employee condescendingly interrupted before I finished asking my question to tell me that they only sell sunglasses. I'm not interested making an expensive purchase from a business that doesn't have the patience or customer service skills to let me finishing asking basic questions.
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May 2022 by Matt F (MattieF)
Even though I didn't buy anything here I received great customer service in my search of a specific frame. Great job to the guy working 4/15/22 around midday, he was super mindful of other customers around him and their needs i.e. multitasking.
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May 2022 by Sam Patel
Was refused entry on account that the person managing the store literally did not feel like working today - yes this is literally what he told me
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February 2022 by Helen Nicholas
A very good selection
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February 2022 by A P
Not a very large selection. They refer you to the website but it's not the same as being able to actually try on the sunglasses & make sure you really like then before dishing out a couple hundred bucks. I know you can return them but that is a hassle in itself.
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February 2022 by Kwab Ofori-Ansah
The service here was excellent! Sales representative was very knowledgeable and delivered a kind and efficient experience.
