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February 2024 by A N.
I would recommend this store to anyone! Great selection and kind and patient staff. I wear a permanent leg brace and need to buy 2 pairs of shoes (one size 8 and one size 11), and everyone is always so helpful and patient. Going to the store instead of just purchasing online has led me to try on styles I wouldn't have thought of, and I always leave happy. Thanks, folks!
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November 2023 by Juniper Sweeney
I had the BEST shoe shopping experience with Lee today. She worked with me for nearly an hour bringing different styles and sizes, hearing my feedback on how different shoes fit and recounting her/people she know's thoughts on different boots. I ended up in a smaller size than I expected with an insole to get better fit in the arch. I was planning on sleeping on it but the attention made me super sure I had made a good choice
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October 2023 by Rogelio Diaz
Even though there are many people, the service is very good and the workers are always friendly.
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October 2023 by Bo Donovan
I had the absolute pleasure of being assisted by Blake Sherman during my recent visit to the Dr. Martens store, and I can't express how grateful I am for his outstanding service. Blake truly embodies the essence of a fantastic shoe salesman, and my experience shopping for Dr. Martens shoes was elevated to a whole new level because of him.From the moment I walked into the store, Blake greeted me with a warm smile and a genuine enthusiasm for helping me find the perfect pair of shoes. His product knowledge was impressive, and he took the time to understand my style preferences and needs, ensuring that I left the store with exactly what I was looking for.What truly set Blake apart was his patience and willingness to go above and beyond to make sure I was completely satisfied with my purchase. He patiently answered all of my questions, provided valuable insights about the different Dr. Martens styles, and even offered suggestions on how to care for and maintain my new shoes to ensure they last for years.Blake's exceptional customer service didn't stop at the point of sale. He made sure the shoes were properly fitted, ensuring my comfort and walking me through the unique features of Dr. Martens that make them so iconic. I left the store feeling like I had not just bought a pair of shoes, but that I had received an educational and enjoyable experience.Blake Sherman's passion for Dr. Martens shoes and his dedication to delivering outstanding customer service are truly commendable. I highly recommend seeking him out if you're in need of quality footwear and a memorable shopping experience. Thanks to Blake, I'm now the proud owner of a fantastic pair of Dr. Martens, and I can't wait to return for my next purchase. Kudos to Blake for making my shopping experience an exceptional one!
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June 2023 by Joey
Super great and helpful employees. Called to have them hold a pair of shoes for me with no issue. In and out within a few minutes.
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June 2023 by Marissa Bannister
Nicest employees ever!!! Made my shopping experience so easy n were so patient when i was figuring out afterpay
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March 2023 by Brock Oliver
Went to the Walnut St location today and had the most wonderful experience! Hillary was amazing! They had such great energy and was very knowledgeable, also knew what we wanted even before we asked!! She made our day!! Will be returning!! Gia and Brock Thankyou!!
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February 2023 by Josh
Incredibly helpful and friendly staff. Small but welcoming environment. Made my shopping experience stress free and easy. I walked out with the perfect work boots and I can’t wait until the next time I need a new pair!
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February 2023 by Ryan Scott
Didn't have my size in the boot I asked for and the man helping me was not very interested in trying to find an alternative or sell me into something else. The gentleman helping my wife was very enthusiastic and must have brought out 6-8 pairs of footwear for her to try before she found the perfect one. I ended up going home and ordering a pair online saving myself $70 in the long run so thank you I guess. Not quite what we expected for it being the only Doc store in 100 miles and being Philadelphia.
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January 2023 by Abigail Stenner
Came in to get sized for a future purchase. Stevie and Jake were wonderful in helping me fit my first pair of Dr. Martens. It was a wonderful experience and they were very helpful and kind even though I had no idea what I was doing. Thank you for being awesome and giving me a great experience!
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January 2023 by melssb
Shoutout to Kat for helping me find 2 great pairs of boots! I went in with an open mind; she answered all my questions and picked so many choices for me to try! She also is super friendly ? Totally recommend this store! ??
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December 2022 by Morgan Jackson
Hillary and Leigh were absolutely incredible in helping me choose a boot that fit my foot! I have wide feet, so we had to try on quite a few different ones before I found the one that worked and throughout the entire process, both of them were very patient and kind. Highly recommend this store and those two in general if you need help choosing a boot!
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December 2022 by Shishir Gururaj
1. The people who work there are incredibly friendly and helpful. 10/10 for their attitude and hospitality.2. But where the store lacks is the selection of shoes. It's a small store and honestly there isn't much selection available when compared to the doc martens website.
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November 2022 by Carrie Lamberson
Terrible service. I bought my first pair here a week ago and wore them just a few blocks and they were too big. Tried to return and they wouldn't help AT ALL. 230 bucks watsed and I will never buy from here again. Left my shoes at the store and walked out. Totally heart broken.
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October 2022 by Mike O.
Three stars. Well, I finally did it. With the Philadelphia store conveniently located on the center city "Rodeo" that is Walnut St, it was bound to eventually work its way into my psyche and before I knew it, I was pulling on the store door handle to get me a pair. Best plan is to go through the entire collection online, do so leisurely and at your pace, to find the style and color that matches yours. I'm so glad I did.GO ONLINE FIRSTThe product lines are truly diverse and amazing. No, they're not the Ferragamos that'll set you back a grand, but Docs will put you in for a couple of Benji's, so have a look. I had no idea there were so many styles and colors!!ARRIVAL -- FRONT WALLIn case you didn't look through the story and history of this brand, the front wall presents the original lines and timings, so you can see how they've developed. If you're strictly looking for a classic pair, this is as far as you need to go.THE SMITTY DITTY ROCKIN -- BACK WALLI'm so glad the clerk sent me to the back wall; the pair I described from the website "didn't exist" according to her. I was not imagining! And then, looking over so many beautiful choices, there they were! YESSS!MINEI'm all about the original look, but not so much about the time it takes to put on and take of a pair of boots like this. SO! They had a delightful option with a stretchy bit and zipper _in addition_ to the lace-ups at the front. YESS!But the stiffness! OMG, the stiffness. Trying them on, I realized these would be even more painful to break in than my '98 Gucci patent leather loafer tanks. Those took me years for the leather to break. So far, I haven't gotten up the gumption to start putting in the time on these, 10-15 minutes at a time. But I will! Ha!
