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April 2024 by Patrice Pinckney
Good customer service the workers make you feel comfortable while you're shopping all well satisfaction all around
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February 2024 by Bob G
Terrible customer service. Truly unhelpful, unprofessional, and condescending. They had an item shipped to their store for me as they didn’t have my size. It showed as delivered but when I came to pick it up they weren’t there. I needed this item for a trip the next day. Instead of offering to help they told me it is my problem and I needed to contact the shipper and they weren’t giving me a refund FOR AN ITEM I NEVER RECEIVED. Very rude through the whole process.
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February 2024 by Armando Pereyra
Good prices quality
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January 2024 by Micah Nelson
Not sure of his name but there was a manager there that treated me like complete garbage. I didn’t have a receipt and he was absolutely unwilling to look up my information to help me with a return. Short, brunette man with a horrible attitude. It wasn’t until we requested a different manager that we were able to resolve the situation. We were able to look up my phone number and email and find the transaction. Incomprehensible that a system falls to pieces when I can’t find a tiny piece of paper, not to mention that I would be treated so poorly. It’s a return, not some outlandish request. Either way, I’ve had great experiences at this location in the past but this man makes me really think that either he’s in the wrong industry or that I probably will just shop online from now on. Truly a shame.
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December 2023 by semaja M
They don’t answer the phone at all , I been calling since they opened just to ask a question about my order that was shipped there an I can’t get nobody on the phone .
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December 2023 by Sonya “SaanHoudini” Hooper
Wow they didnt look out for da little people either. One Coat finally but, No Comfort in replacement or refund
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December 2023 by Shahid Ahmed Siddiqi
It has wide collection of jackets, I visited there but unfortunately I couldn't buy because some reasons but I will definitely visit this place again.
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November 2023 by Anwar Md Hossain
My experience at The North Face store in Philadelphia was exceptional. The thermal jacket I purchased surpassed expectations, offering both quality and warmth. The store itself exudes a welcoming atmosphere and is well-organized, making the shopping experience pleasant.The employees at The North Face were not only knowledgeable about their products but also provided excellent service, making the selection process easier. Their assistance and friendly demeanor added value to the overall shopping experience.The store's layout and presentation were conducive to finding what I needed efficiently, and the quality of the products, especially the thermal jacket, was impressive. For those seeking reliable outdoor gear coupled with a great shopping experience, The North Face in Philadelphia is undoubtedly a top choice.
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October 2023 by Amit Kaushik
Great outdoors wear collection and very helpful in store staff.
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September 2023 by Rosario Rivera
Great experience ?The guys were super friendly and patient.I found what I was looking for.
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June 2023 by Lou Phillips
I knew what I wanted, their new Borealis mini backpack, perfect for short people, weighs only 8 oz. I got immediate service, but I slowed the process down when I found the bag in the store comes in 2colors not shown on the website (blue and purple if you care); we still completed the purchase in 5 minutes. I took advantage of an available seat to empty my purse and fold it into the backpack, adjust the straps,and toss in my belongings. In and out in 15 minutes and I carried the pack for another 4 hours with no back pain. A win-win.
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June 2023 by Richard Mears
2nd time here, was looking for an exact hat (Antora Brimmer) they seen to have plenty hats not that one. The worker there told me I can order online and have it sent to the store, when I tired I could not, I asked why did t they have the hat but had so many he said “I don’t know it’s whatever they sent us”Ended up ordering the Brimmer online because i already measured my head at home. My original instinct as always is to order online for less Interaction because it’s less disappointment. Let’s see how 100 percent online shopping at TNF goes. At this point I feel like this retailers wasting land. Luckily I live in the city so it’s not out the way for me. I really wanted to see what the hat would look like on me :(
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May 2023 by samanth hearne
My boyfriend and I live right down the street from here. We came here after picking up our laundry from the laundromat. My boyfriend had a black duffel bag. The employees followed him around the store like he was stealing. If you need any further explanation he’s a person of color with tattoos. I have never seen such blatant discrimination from a store in my life.
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December 2022 by Hasaan
It's brick outside. Bundle up with North Face.
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November 2022 by Manny S.
Great customer service. The employee even ran upstairs to help the other person find my size. He took the time to show me what would be best, based on my needs. I highly recommend this store.