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October 2023 by Dale G.
This place has the worst customer service I've ever witnessed I have fully paid for a product and installation services almost 2wks ago, well when I paid I was told someone from the installation team would call me in a couple days to give me a date for installation services, and so time passes and after a week I decided to call the store to try and get some answers since no one has yet to contact me, well it's been a call in futility since no one ever answers the phone, it's like I paid for a service and now everyone has suddenly gone silent, still doesn't have the decency to call me with a follow up, I advise anyone who is in need of installation services do not go through Roosevelt blvd Home Depot services or you'll be throughly disappointed and disillusioned as I am now.
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September 2023 by Blesson M.
I came in here to get some vinyl floors and the ones I was looking for didn't have enough boxes on display so I had to ask for help to get some boxes out of storage. I asked one employee that smelled like weed to help me get somebody from the flooring department to get some boxes. She leaves and never comes back and I don't hear any employees being called on the paging system. I next ask an employee walking past us blasting music with their speaker in their pocket and she says she'll get some help, and what do you know? She doesn't come back and nobody came to help me again. I decided to ask one more time and if nothing were to happen I would leave the store. I asked this lady and she actually came back with some help to get me some boxes. The whole ordeal took a total of 2 and 1/2 hours. And I would like to note. This was to ONLY get 4 boxes of the preferred flooring. I don't recommend ANYBODY to come here. And if you still decide to come, please keep in mind that your time will be wasted and no employee will give a damn about you.
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July 2023 by Cars L.
This place is hell. Everyone is mean and getto. Their is stray cat chasing people. Their is poop on the floor
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May 2023 by Khalil Gm
I went to rent a cargo van and the lady who works in cashier was so rude , and doesn’t act normal like she was on drugs or something , do ya self a favor and look for another u haul because the wait is like more then 35 min even I had the reservation in advance .My Last time going there
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May 2023 by Sean H.
We ordered a refrigerator for delivery for Friday. They called at 645. Our phone did not ring. We rang back as soon as we could and the rude delivery person said they could not deliver today. We called Home Depot and at first we were told to call back at 8pm to see if we could get a delivery on Monday. We asked to speak to a manager. We were paged through to booking. The earliest we could get was Monday. So now we have to wait. I have never dealt with a company that cared so little for their customers. You are better off going to Lowes. We will never shop here again.
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April 2023 by TeaYana W.
do not get a warranty if you are getting a samsung product!!! they do not have any workers to fix their items. do not purchase samsung products.
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July 2022 by Martin Deaton
The prices are up on all the Rentals..
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May 2022 by Nick Poli
Every time I get something delivered from this store they are never on time and miss items. When I call to reconcile the issue they keep me on hold for hours or hang up on me.
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May 2022 by Yvette Hankinson
Great that they have a rental especially if it's a one time job
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May 2022 by Imani C.
I was trying to get new window shades for my mother for Mother's Day. I tried going to Lowes and another Home Depot location around Castor Ave, but both their shade cutters were out of service. Someone directed me to this location. Wrong suggestion. These people were so unprofessional. I would ask for help and be ignored. It was so bad that a customer had to ask if one worker actually worked there because he was too busy gossiping with someone about God knows what. One girl at the paint center was too busy talking on the phone to even acknowledge me. Just ghetto. I went to customer service and I asked a girl if there would be an associate that could please help cut my shades and she said "Maybe not" and went back to what she was doing. Girl what??? I dropped the shades right there and left. I don't think I've ever been so angry at service workers in my life. Fire everyone and get a whole new crew because these people don't do anything.
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April 2022 by jaitoon rasheed
Great service but needed more help.
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March 2022 by Michael Way
When you feel like doing it yourself
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March 2022 by Beloved H.
This is one of the busiest Home Depot, and they only have one line to check out. It's a Saturday, and everyone is trying to fix something. This is unreal
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October 2021 by kevin thompson
Just name it they have it for rent
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September 2021 by Aspiring M.
Don't believe what any of the Home Depot Installation sales reps tell you about their windows/doors "Double Lifetime Warranty." It's simply not true. Labor is not covered beyond 1 year! Look at their contract verbiage below. When I inquired about the discrepancy, this was my reply: "My understanding is the line references our lowest warranty that was available on an American Craftsman window which is 1 year and the others would in essence be an upgrade to it. I can assure you having been with Home Depot in the window installations business for over 8 years now they consistently favor on the side of taking care of the customer including any service concerns and issues." It's b******* because the salespeople will be long gone by the time you file a claim. It's what's in the contract that you sign that matters in the eyes of the law; not a marketing brochure or said in an email. Plygem/Simonton's customer service rep, Mikka, told me that they get lots of complaints from unhappy customers when Home Depot does not honor the warranty. Moreover, they told me HD's (underpaid) subcontractor installers make a lot of mistakes. All confirmed by Simonton's supervisor, Lori Hendershot. The 6500 series window itself is warranted for 20 years and prorated afterwards. This is taken from their contract. Workmanship is only for 1 year! 7. WARRANTY AND LIMITATION ON WARRANTIES: (a) Warranty: Unless otherwise stated in the Agreement, Home Depot warrants for 1 year from the completion date that all Services shall (i) be performed with good workmanship and (ii) conform to the requirements of the Agreement. During the warranty period and within a reasonable time after receiving notice from You of a warranty claim, Home Depot may, at its sole option (i) correct or replace each Defect, or (ii) remove each Defect and refund the full purchase price thereof to You; provided, however, that all warranties are voided if (1) anyone other than Home Depot or Service Provider performs work upon or otherwise modifies any materials or Services provided under this Agreement, or (2) You fail to pay Home Depot as provided in this Agreement. (b) Limitation on Warranties: THE WARRANTIES PROVIDED IN THIS AGREEMENT ARE STRICTLY LIMITED TO THE FOREGOING EXPRESS WARRANTIES CONTAINED IN PARAGRAPH 7A, IN THE WARRANTY SECTION OF THE AGREEMENT, IF ANY, OR IN THE STATE SUPPLEMENT, IF ANY. YOU ACKNOWLEDGE AND AGREE THAT NO OTHER WARRANTIES ARE MADE OR GIVEN BY HOME DEPOT OR SERVICE PROVIDER, INCLUDING ANY WARRANTY FOR FITNESS OF PURPOSE, WARRANTY OF MERCHANTABILITY, OR ANY OTHER ORAL, EXPRESS OR IMPLIED WARRANTIES. HOME DEPOT'S EXPRESS WARRANTIES ARE VOIDED FOR ANY DEFECT CAUSED BY ABUSE, MISUSE, NEGLECT, ACTS OF GOD, LACK OF PRESCRIBED OR STANDARD MAINTENANCE, OR IMPROPER CARE/CLEANING. ANY MANUFACTURER'S WARRANTIES PROVIDED FOR GOODS, MATERIALS, OR EQUIPMENT WILL BE PASSED THROUGH BY HOME DEPOT TO YOU, AND YOU AGREE TO LOOK SOLELY TO SUCH MANUFACTURER FOR REMEDY OF ANY DEFECT IN SUCH GOODS, MATERIALS, AND EQUIPMENT. HOME DEPOT MAY ASSIST YOU WITH WARRANTY CLAIMS AGAINST MANUFACTURERS.
