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April 2024 by Kyle Hoffman
I had a friendly and positive experience at this small business! :)
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March 2024 by Paul Ginnane
I’ve been stopping by this hardware store for 12 years now, usually in a pinch to get a part on the fly while making a repair. Very helpful staff that can guide you in the right direction. A large collection of items to make a a quick repair or Macgyver something along in these old West Philadelphia row homes. They are quick and good at making keys, have a selection of locks for narrow doors and other hardware specific to the Philly area. Today’s visit was for a plumbing repair. They explained the options and even offered to let me try out a part and return it if it did not work out for my repair. These neighborhood hardware stores are always handy when in a pinch and you’d rather get the job done vs spending hours hunting around a massive box store.
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January 2024 by Gregory Bond
Helpful and had what I needed.
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November 2023 by Tom Rudnitsky
Poor selection, high prices, and run by people who are actively antagonistic to the local community. When I went in recently the shop owner was loudly complaining about the new parking-protected bike lane outside the store, claiming that since people could no longer double-park and block the bike lane, it was killing his business.I talked with him a bit on how the bike lane was making the street safer, resulting in fewer injuries and fatalities for pedestrians and cyclists, but he only seemed concerned with making more money for himself.
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September 2023 by Kathleen Dunlap
I’ve been here twice. Both times they have sent me home with a tool that they said is “universal” and should work on almost any set up. Both times they were mistaken. When I called about returning it the same day as purchase, they said they don’t do returns and that I can come in so they can show me how to use it. Mildly condescending.
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August 2023 by nicole g
The best place to get keys made in West Philly. Fast, friendly and affordable.
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August 2023 by Elaine
What a great place. Has everything you need for the house. It's hard to find stores like this.
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August 2023 by Austin Hackman
They were friendly and very patient with me even though I kept using the wrong term for what I was looking for. Thank you!
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July 2023 by Andrew Katznelson
First time coming by Monarch, these guys are great. I came in with a stuck stripped screw, which they helped me find the right equipment to remove it, and then took a good deal of their time and effort to give me a hand. They were super nice about the whole thing, and I would definitely recommend them to anyone.
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May 2023 by Greg Avakian
This is a good local hardware store. It's not huge, and to some extent I would say it is more geared toward homeowners and students than pros.My only complaint is the return policy. I'm a local electrician and in conversations with various customers, some have complained that they have purchased something on the recommendation of staff that didn't work for their needs. They were offered store credit, but that's not very useful for someone who doesn't use a hardware store very often. Of course people will continue to come here because it's the only local option, but I do think that if they're wrong about a recommendation, they should offer money back.
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May 2023 by Tai Renfrow
idk bout the two beefy yt dudes but the person who put down they lunch to help make me some keys today was top notch! thanks y'all!
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April 2023 by Jem Shanahan
i have lived in philadelphia for 7 years and feel regretful for not coming here sooner. when you walk into this place it feels like time traveling to a simpler time. the staff is so helpful, we just stood there and told the guy what we needed and he ran off to fetch it. can’t beat the prices & coool keychains!!! i’m looking for a reason to go back!
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April 2023 by alexandro burgos
Great place very helpful and always have what I need to get the job done thank u
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March 2023 by Alfredo A
Stopped in here for the first time today. Needed to replace a storm door cylinder. As soon as I stepped in the place Dwayne acknowledged me and said he’d be right with me.He went above and beyond setting up the piece making sure I wouldn’t have any trouble getting the lock to work properly.I’m so impressed by the level of service I experienced here.This is the type of small business I’m proud to support.
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March 2023 by Conrad Erb
Legit hardware store that knows what they are talking about. If you need an old faucet part, or have an old lock re-keyed, or an old car key cut, these folks probably have it. I'm not always great at describing, so it's always best to bring in the part you are trying to replace, and they typically know what to sell you. Note: Most staff offer service with a smile, a few do not, but they have good advice.
