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November 2023 by Shay Argaman
Kaila was awesome and super helpful. They been cordial and easy to work with!
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November 2023 by brandon niblack
I got charged a cleaning fee for stuff that could have been swept with a broom that I might have missed ….. they sent me the pic which I still have and it’s ridiculous that I had to pay 90 dollars for leaves that such little dust that I may missed dropping off the truck…. I’ve use this service for years and never have this issue till now and I feel robbed and I will be calling the higher cooperation to tell them and show them that this is not fair and I won’t be using this location no more and will tell everyone not to use them it’s unfair and unjust for such little debris . My friend works for uhaul I will be complaining to their big boss as well it’s ridiculous a sweepable amount of dirt I’m being charged 90 dollars for that it’s robbery .
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November 2023 by Ashley L
Make sure you check the itemized list before making payment.I made a reservation online for a 15’ truck (29.95) and a few extras. I knew what my total was (70 not counting mileage which is less than 30)The guy tried to charge me 180.00 and when I looked at the breakdown and questioned it he was charging me 59.95 for the 29.95 truck.. literally the price was posted right behind him.. tried adding in the most expensive coverage which I never asked for, etcHe played dumb and made a few clicks.. then the price was 128.00 which still wasn’t right.So, I got back online and did the whole process myself.. cutting him out of the middle.. guess how much?! 99.00 including truck, extras such as dolly/blankets, and 30 miles.Scammer scammer scammer. Double check what they’re trying to charge for!!
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August 2023 by Jon Ray Dantes
Very user friendly website as long as you have good battery and internet on your phone.
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July 2023 by GEAR2FIT NETWORK
“No Stars” should be given☝️“Poor & Dishonesty Customer Service”I’m here right now @ 28th Ridge Locationon 07/01/23☝️I made reservations online for a 15” truck☝️to pick up at 2:30pm; I was checking to see ifI could get it earlier than 2:30pm today; the employee asked me my last name and phone ? number; then claimed it was no reservation! I was checking my phone ? and went back into my account and no longer seeing my reservation. The employee canceled my reservations right in my face then walked away from the counter☝️…claiming he could not fulfill all the reservations. I rechecked and the truck was made available at a later time 6:30PM☝️…”Every-time” I come to this particular location it’s always an issue for a U-Haul Truck to rent!It’s sad that the employee did not know he was standing before a business women.“Poor customer services at this location”If & when you need services go to…2800 Hunting Park and ask for Brandon,The General Manager & His Professional staffing and very clean facility.GEAR2FIT NETWORK
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July 2023 by Yonata Alemu
Terrible experience doing self pick up. They have an outdated picture of where the lockbox is located and sent the wrong code!
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June 2023 by Josh
Very helpful and friendly office staff. Incredibly secure facility and easy access to climate controlled indoor storage units.Great monthly rates for a 1-2 bedroom storage unit and they have all the moving supplies you would need at fair prices.I ran into a technical problem with my building entry but staff handled the situation professionally and put my mind at ease because I trust it will be resolved.My move is so much easier now that I know my property is safe and secure with this U-Haul location!
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June 2023 by Kyneshaa Hampton
Rented a trailer.....everything ws fine until we returned it. Customers should be informed of how to avoid extra fees when dropping off equipment. I was told serveral times by the manager "People dont read the fine print on instructions about drop off". Which I explained to him wasnt given to me via email nor txt.
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June 2023 by Michael Cornelison
Very clean and welcoming store. The staff was very friendly and helpful. I rented a trailer and the process was easy and smooth.
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June 2023 by Dylan Paul
Staff is incredibly helpful. A very sudden move resulted in me having to store my entire life in this building. The girls up front were so upbeat and kind, the building is kept secure and in good clean condition. Definitely would recommend this location.
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June 2023 by Sai Diwan
20 feet truck had problems with the red lights in the back. It was tough to drive during the night and had to take help from a friend to drive behind the truck. Oil replacement sign was ON all the time. Person at the counter provided misinformation about the fuel adjustment and I lost 25$ worth fuel.
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March 2023 by Rashida Hines
Best storage yard in the whole city... I had a unit there for 3 yrs and everything was good....
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February 2023 by Bernadette Riley
Martin and his staff was very nice. GREAT CUSTOMER SERVICE. The van that I received needed work but got the job done.
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January 2023 by Kevin Dunn
This branch should be shut down. Terrible neighborhood - Shooting outside this location the day after I rented a van. Front desk was extremely rude and would not accommodate my needs. All around just bad experience. For your own safety don't bother using this location.
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December 2022 by George Entertainment LLC
Martin & Staff always take care of me if I need a truck last minute, they got me also with the best hospitality. If you need a truck, storage or supplies in the Philadelphia area this is the best Uhaul to visit thank you again
