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February 2024 by Jeanine Herring
Easy to get the truck and somewhat easy to return.
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December 2023 by Damon Reed
Fast and easy, The clerk was swift and efficient. Even working with 2 and 3 customers at a time.
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August 2023 by Asia Coney
Increase the staff on hand. Saturday morning approx. 11:00 am and only one staff person (signing customers in and up, with prior reservations and creating reservations) a 45 minute wait with reservation and locating car a nightmare ( considering had to locate truck l, that was parked on street and beyond view of lot). The male representative was pleasant considering circumstances.
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August 2023 by guy teyssier
convenient location, truck was ready to go. check-in was super quick and I got an immediate refund for mileage not used
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August 2023 by Alessia Zerbetto
I’d give -5 starts if I could lol. Worst place when dealing with moving situations. I had to schedule 2 times for a hitch installation and both times I got there and they told me that they couldn’t do it (second time they told me that the hitch installer didn’t work there anymore). They make the already stressful moving situation even worst!!!
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July 2023 by Eric A.
This place is understaffed and undertrained. Crazy long wait times, no guarantees even with online confirmation. You'd think a big company like this could invest in itself
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July 2023 by Clint Carlisle
Would give zero stars if possible. Made a hitch install appointment a week out and received a confirmation email. When I arrived at 8am for my install, they tell me they don’t do installs on Tuesdays and cancelled. Had to go somewhere else same day for $400.00 extra. Do not schedule appointments online and certainly do not come here!
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July 2023 by Clint C.
Would give zero stars if possible. Made a hitch install appointment a week out and received a confirmation email. When I arrived at 8am for my install, they tell me they don't do installs on Tuesdays and cancelled. Had to go somewhere else same day for $400.00 extra. Do not schedule appointments online and certainly do not come here!
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July 2023 by Huang Chen
I would give it a zero if I could. The person that was helping us didn’t listen nor did they give us the right type of service. When I wanted to drop it off at a different location he gave me a one way trip. And was overall rude. He also was on his personal phone the whole time we were there. Wouldn’t ever go back. DO NOT RECOMMEND
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July 2023 by Jintao Zhang
Fast pick up, but insufficient supplies. Reserved two furniture dollies, but none was prepared upon pickup.
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July 2023 by Jacob McEntire
Had some furniture to move so I reserved a few dollies with my truck. Called the day before to make sure everything was in place and was assured it was. When I came in, they told me that they didn't have any dollies available. I had to lug all of my furniture by hand. Luckily I didn't have much, but if I did I basically wouldn't have been able to do my move. Also the truck almost crapped out on me at one point. It was clean and easy to use though, so one star for a functional vehicle
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May 2023 by Sharon L
Trucks were a little beat and not thoroughly cleaned. But it served the purpose for the day. The customer service was okay, but the counter person seemed annoyed in the beginning. But he was helpful in the end.
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May 2023 by TERESA SAUNDERS
Would like to change my review. I was charged some erroneous charges on my credit card and when I called there was attitude associated with it. So while at first I was treated well in the end I have questions about how business was conducted.
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May 2023 by Dorothy Copeland
I found what I needed, and the people were personable, and this spot is better than the one on Haverford and West Chester Pike. I don't know what's up with that store, but boy, they are the worst.
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May 2023 by Derrick Morris
Pretty straight forward I reserved online that was simple and Customer service was really good I left something in truck by mistake and they called me back to let me know.